Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Vis mer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Vis mer
Selskapet har svart
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Kontaktopplysninger
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Middels
358 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Well done!
The company did very well. The cigars arrived within the announced time table in a perfect state.
7. mars 2023
It's very easy
9. februar 2023
I have not received my parcel to date.
20. februar 2023
Svar fra SoloCigars
Hello Mr. Maphutha,
I have sent you an email with the updated tracking information from your order.
For further assistance, please do not hesitate to contact us.
Best Regards,
Dax Puero-Franco
Customer Service Department
Very honest and easy to deal with
Very honest and easy to deal with. They will sort any problem that happens.
2. februar 2023
Very good shopping
thank you for this very professional buying experience for high quality products
21. desember 2022
Oksana was fantastic to deal with
2. januar 2023
Your website is user friendly yes
Your website is user friendly, the telephone call I get , and the speed I get the shipment, thank
You
5. januar 2023
Fresh and fast delivery
30. november 2022
Wonderful
Wonderful, I truly love doing business with you. Great pricing good communication and the product never fails, I’m always satisfied. Thank you
8. desember 2022
All the cigars was A M A Z I N G
All the cigar i had from Solo Cigars like Cohiba Siglo IV, Cohiba Esplendidos, Cohiba Genios Maduro, Cohiba Exquisitos, Romeo y Julieta Churchills, Hoyo de Monterrey Epicure No. 2, Hoyo de Monterrey Le Hoyo de San Juan , Hoyo de Monterrey Petit Robustos, Trinidad Fundadores, Trinidad Coloniales, Bolivar Soberanos EL 2018.
WAS AMAZING, Authentic and had very fast delivery
11. januar 2022
I got fake cigars
27. september 2022
Svar fra SoloCigars
Greetings Mr. Guerrero
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations and complying with the tobacco laws.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every the cigars the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solís
Customer service team
THE SERVICE IS AMAZING
THE SERVICE IS AMAZING. POLITE STAFF. FAST SERVICE WITH TOTAL CUSTOMER SATISFACTION
1. februar 2022
Good speed on delivery times
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend.
Product was well maintained during shipment with humidification in each package.
19. september 2022
good Price faster shipping happyto buy…
good Price faster shipping happyto buy cigar here will buy again!
19. oktober 2022
Happy with the Serivces and Products.
9. oktober 2022
Except service and great products
Excellent service and great products - it is a pleasure to order by soloCigars
6. oktober 2022
Bon fournisseur
Bon fournisseur, mais la douane détourne souvent les commandes.
Dommage.Cordialement.
Roger
10. august 2022
excellent service
16. august 2022
Parfait sur toute la ligne !
Parfait sur toute la ligne !
Qualité, service, expédition et surtout cigares Top !
21. september 2022
To be honest I was a little hesitant…
To be honest I was a little hesitant always to order bcuz it was taking too long to receive, but last order I made with my sales person Oksana, she’s very honest btw and she told me this order will arrive much sooner than the previous ones And she wasn’t bluffing cause I received my order in less than fifteen days to Los Angeles! BTW As I’m writing this I’m
Preparing another order with her Too!
20. juli 2022
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