SOLE AU Anmeldelser 

79
•
TrustScore 2 av 5

2,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

biggest scam ever shoes are fake very low quality and the dont return even though there website says so keep away or the will steal your money

Vurdert til 2 av 5 stjerner

Shocking customer service ! Took nearly 8 weeks for arrival. Multiple emails and a reply to only one. And yes I have checked my spam… poor communication and when item finally arrived the box was batte... Vis mer

Vurdert til 1 av 5 stjerner

DO NOT BUY FROM THEM. Purchased a pair of lifters on the 19/09 and did not receive any email updates up until the 24/09 and that was only because I reached out prompting a shipping email. I was the... Vis mer

Vurdert til 5 av 5 stjerner

I purchased a hoodie from this company, and I’m really impressed with the quality. The fabric is soft. It keeps me warm and the stitching feels durable. It’s stylish, The material is thick enough for... Vis mer


Kontaktopplysninger

2,2

Under middels

TrustScore 2 av 5

79 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,2

Alle anmeldelser

(79)

8 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Stylish, Comfortable and Great quality

I purchased a hoodie from this company, and I’m really impressed with the quality. The fabric is soft. It keeps me warm and the stitching feels durable. It’s stylish, The material is thick enough for cold days but still breathable. The quality is fantastic. It’s warm, comfortable, and it’s become my go-to hoodie for casual wear. Highly recommended for anyone looking for a cozy yet fashionable hoodie.

25. september 2024
Vurdert til 3 av 5 stjerner

25 anniversary Nike TN

I am only giving three stars as it took a month to receive my shoes when on the website it said they had stock on hand and to allow an extra 2 - 3 days for busy periods. It took two weeks just to dispatch!
Other than the very slow delivery……the shoes are just gorgeous, colours are better than I expected and the size is perfect! This was my first order with Sole Au.

23. september 2024
Vurdert til 1 av 5 stjerner

They charged me 20% OF MY ORDER for…

They charged me 20% OF MY ORDER for instantly asking them to cancel a pre-order I made by mistake. Then tried to convince me that it’s only to cover the costs lol. What kind of refund transaction costs over £150? Trash site. AVOID

EDIT:

Lol and then they’ll pathetically try to gaslight you into thinking it’s your fault when their website does NOT have an agree to terms option and does not tell you about the cancellation fee UNLESS you find their terms and conditions and scroll all the way down (which the average buyer is not doing because no one is assuming they’re going to be taken advantage of for 20%). I FEEL SCAMMED!

You yourself mention “clicking” on agree yet there’s absolute no option to do that on your site. Shot yourself in the foot there huh? Because you know if people were told verbatim about your cancellation fee AT CHECKOUT and had to press agree AT CHECKOUT they wouldn’t.

Look into the laws too, cancellation fees that are exorbitant don’t have to be honoured just because you think you can put them deep in your terms that you put under “Return & Exchange” (which should be “Returns, Cancellations & Exchange”).

Disgusting attitude too. Look how he responds to feedback, this is the exact attitude I got on email too that led to this. Pathetic.

^^

Feel free to continue to DOX me and go ahead with your “legal action” and waste your money fighting an honest review. I’m sure this is a great look for your company. I’ll make sure everybody knows about this.

UPDATE: They tried to get my review taken down with false claims of defamation. TrustPilot put it back up! Their response to my review has now been deleted by TrustPilot for being so disgustingly inappropriate. How embarrassing! STAY CLEAR!!!

26. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

hard to find nike air max plus…

My rare hard to find nike air max plus trainers seemed to be stuck in Australia with postal company so I emailed SOLE & got a prompt response and was left assured & to wait an additional couple of days beyond the estimated delivery date of 10 working days. My package arrived on the twelfth working day in great condition and my new trainers are exactly as I hoped for. Thankyou SOLE AU

10. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing Service

Great experience, Hard to trust buyers these days but SOLE AU answer all my concerns. Had a hard time with sellers like Cop It Au, however SOLE was brilliant. Definitely will buy again!

14. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great products

High quality and 100% authentic products with amazing prices. Great customer service and fast tracking and delivery times!

13. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Customer service and Quality of product

Came across the website while looking for new sneakers. Hesitant to buy at first with the recent mixed reviews. With the great pricing, ended up buying a few pairs of Dunks and some hoodies and I’m amazed with the fast shipping and customer service I was given! Definitely recommend SOLE AU ☺️

11. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Poor communication

Poor communication. Still have not received the item

29. august 2024
Logoen til SOLE AU

Svar fra SOLE AU

Hi Mitch,

Your order was delivered on September 17th at 11:38am.

https://auspost.com.au/track/99713902948301000830901

Every email you have sent to us was responded to on the same day.

I don’t understand how our communication is poor when you have been in successful contact with us numerous times?

We also contacted you about this review at least 5 times but received no response. So who really is the one with poor communication ?

Vurdert til 3 av 5 stjerner

Good products but customer service isn’t great as well as the time it takes to send out the items

I’ve ordered twice from there and the only reason why it’s not 5 stars is the delivery time and no one reply’s back to my emails that I send (sent two separate emails for last order and no one ever replied). 2nd order… took 17 business days to receive one hoody and I’m actually still waiting for the other part of the order which should be arriving tomorrow so that’s 22 business days.

*** in response to the reply for my review. I still didn’t get any discount code you mentioned? And yes I did check my junk mail (also for the “replied” emails)

26. august 2024
Logoen til SOLE AU

Svar fra SOLE AU

Hi Rob,

We apologise for the delay in receiving your second order. There was a postal issue at the last minute which caused your order to be delayed.

We apologise for this and have issued you a discount code for your next purchase.

Regarding the unreplied emails, I kindly ask you to check the spam/junk mail folder in your inbox as we do remember assisting you.

Please feel free to contact us if you have require any further assistance.

Vurdert til 5 av 5 stjerner

Fab!

Delay due to postal service but fab shoes once they got here. Don’t appreciate the tone of the comment they left here though.

22. august 2024
Vurdert til 5 av 5 stjerner

Great price and super fast delivery

Incredible service from start to finish! My Nike Air Max had had it and I'm a 14 US size so not that easy to find in the UK, however I did find them with sole! Never used them before and googled to ensure not a scam and ordered from Australia! In only a week they arrived with full tracking and map from the other side of the world! Absolutely delighted with my sneakers and the service I received from sole. Thank you.

22. juli 2024

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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