I had a battery added to my solar system. It was a Solax T3 after 2 years I decided to increase from 5.8kWh to 16kWh with 2x slave batteries! I had a problem getting the balance right contacted my or... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Big thanks to Alivin Chen who helped me set up Solax Adapter Box G2. He responded to my questions quickly and looked for a solution to help me. The setup instructions are too general and for some sett... Vis mer
Sehr schlechter Service von Solax support. Patric Blohmann vom Solax Support hat aus seiner Sicht etwas repariert, dass ich gar nicht als Problem angegeben hatte. Das Problem besteht immer noch und da... Vis mer
Purchased house with solace inverter already installed and panels 8 months ago. No paperwork at all. Called solax no help at all, couldn't tell if energy was being produced. Went round in circles, rub... Vis mer
Selskapet har svart
2,9
Middels
85 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Worst company
Worst company. Do not use. Supplied a fault battery inverter which they themselves admitted was old stock with old software. When you call you just get an international service centre and the uk office never ever ever call you back. Tried for many months to get this resolved and still no response
16. september 2022
Anmeldelse skrevet uten oppfordring
Don't buy Solax
Don't buy Solax! Can't describe how frustrated I am with this company. System is under warranty and no one is actually doing anything to fix it. Down since January. 3 months since they said they would replace a component. Rubbish Chinese product with UK service to match
3. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Solaxcloud
Dear customer, please send email to service.eu@solaxpower.com, your query will be answered in 24 hours. Sorry for the inconvenience, and have good one.
begin mei geplaatst, 12 juli doen ze het nog steeds niet
Update 12 juli: nog steeds geen enkele reactie gehad. Weer gebeld: kreeg Hannah aan de lijn. Na mij aangehoord te hebben zou ik doorverbonden worden met de juiste afdeling: hang nu al 21 minuten aan de lijn, en krijg een irritant zichzelf repeterend bandje te horen....
Update 28 juni: de dame van de klantenservice geeft voor de zoveelste keer aan "u wordt teruggebeld"
Update 24 juni: nog steeds niets...
Update 20 juni: nog steeds niets gehoord!!
Update 4 juni: 10 dagen geleden eindelijk contact gehad met de ‘klantenservice’. We gaven aan dat zowel op de omvormer, als in de app, de melding stond ‘ grip lost fault’. Die foutmelding kende de dame aan de telefoon: we ‘hebben een storing’. Mooi! Maar helaas: we moeten eerst een foto sturen, dan kan de monteur ‘kijken wat er aan de hand is’….we zijn nu een 10 dagen verder na het sturen van de foto, een maand verder na plaatsing zonnepanelen: nog steeds helemaal niets gehoord!!! Schandalig!
Een paar weken geleden zijn er zonnepanelen geplaatst. Voor zover wij kunnen zien zijn er al diverse dagen geweest dat we geen opbrengst hebben gehad, maar vanaf afgelopen vrijdag is de omvormer er helemaal mee gestopt. Ook staat er in de app "grid lost fault" mailen en bellen heeft tot nu toe nog tot geen enkele reactie geleid. Ik begin een beetje een naar gevoel te krijgen, want dit is niet het enige waar we tegenaan liepen...
23. mai 2022
Anmeldelse skrevet uten oppfordring
Customer service and delivery first class
I don't know how long my inverter had not been working. and the original installer was no longer in business. Having cast around in some ignorance over two days and receiving estimates which were surprisingly high, I came across Solaxcloud and I was most impressed with the reception I experienced as a85 yr old non-expert customer both on solar power - and the internet comet to that.! accepted the quote and details were confirmed by email overnight and work completed a week later including a WIFI app so I could monitor activity on the panels on my phone. After Service guaranteed and a 10 year warranty. The cost was was acceptable and its make up explained.explained we are located on the East Coast and firms tend to be interested only if they they happen to have other jobs in the area..
In today's world, where no one wants to talk on the phone about problems this was really refreshing to find such clarity and courtesy.and I am delighted to be back on Solar power thanks to Solaxcloud
24. august 2019
Anmeldelse skrevet uten oppfordring
Svar fra Solaxcloud
Dear customer, please send email to service.eu@solaxpower.com, your query will be answered in 24 hours. Sorry for the inconvenience, and have good one.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.