Soho66 Anmeldelser 

Great service and technical help on setting up when needed. Save yourself hundreds a year and go with soho66 as you don't need to pay thousands for set up and equipment as you pretty well pug into network or pc and after a few settings you are away

Excellent service at a very competitive price. Also, easy to choose a number and set up.

Hello from Sweden! Thank you so so much for great fast support over the phone. First time l met a big international company from Europe that helping you create american and europe phone number for bussiness service. They supported me to open my own phone line and today it works perfect and l can work worldwide with no complications. Soho cares about your integrity and they ask security questions to make sure you are safe. They also provide support charity and help the societys infrastructure. Thousands of thanks for amazing service. Give it a chance, cheap quality price for all entrepenours who wants to create their bussiness from home!

Thank you, SOHO66. Although I didn’t end up using the service, I wish your team all the best!

Very positive experience with Soho66. Reece, the sales representative I dealt with, could not have been more helpful. When phoning the company someone answers the phone almost immediately and will either instantly sort out your questions or advise how to sort things out. An absolute delight.

Every time I telephone & speak to technical help at Soho66 regarding a problem or a change to my details I do not have to wait very long before someone from the technical team answers & in short time solves the problem or amends my details.
All the members of the technical team are efficient, polite & knowledgeable & appear to go out of their way to assist one.
Today I spoke to Mathew who solved my problem within 1 minute.
I then had to call back & spoke to Reece who was as competant & helpful as Mathew.
A very satisfied client!

Soho66 customer service is second to none. they answer the phone and answer the question - unlike the bigger more corporate firms.

Great company.. always happy to help with any queries and also easy to get in touch with. Been with them 5 years or so and been delighted with the system. Great value .
Miles .
Sport Options

Great service! Very efficient. Soho66 does everything we need it to do. No more missed calls.

Signed up 30 June 2026 for a London 020 number for our property business. The number was live by 3 July — that part worked, and the welcome email promised "personalised onboarding assistance" and "ongoing support". Neither materialised.

We had bought a Virtual Receptionist add-on that was never set up and never used. On a recorded call on 20 July we asked for that add-on to be refunded. We never disputed the charge for the phone line itself. The setup requirement had not been made clear at the point of sale.

What followed:

29 July. Rather than act on the call, the accounts team emailed asking us to explain the refund request again — while acknowledging in the same email that the add-on "has not been used, and was not fully set up". We asked for the subscription to be paused pending the colleague retrieving the information already given. Within the hour we were told the account was "cancelled and closed". Our main business number went dead that afternoon.

29 July – 10 August. Twelve days. No refund. No investigation. The colleague handling it was on annual leave the entire time. Our business line stayed dead throughout.

10 August. A manager called, ended the call mid-sentence, and followed up by email confirming a £161.96 refund and informing us that Soho66 "will not accept or continue to provide services to our company, either now or in the future". The stated reasons included the fact that we had said we would take our business elsewhere. When we asked for the call recordings, the account notes, a complaint reference and details of their ADR scheme, we were told the position was "final" and "not open to reconsideration".

18 August. Their retention team emailed about our port request saying they "would hate to lose your business" and asking what they could do to keep us — apparently unaware their own manager had terminated us eight days earlier. That single email tells you more about the internal state of this company than anything I could write.

19 August. To be fair, they did release the number without charge and supplied the CUPID, having initially indicated we would need to pay for another month of service to keep it alive.

The refund arrived, and eventually so did cooperation on the port. But we lost our main business line for roughly three weeks over a disputed add-on, and it took a formal complaint citing Ofcom General Condition B3 and a UK GDPR subject access request to get movement.

If you are a sole trader and nothing goes wrong, you will probably be fine. If you run a business where inbound calls are the business, understand what you are buying: a provider whose default response to a billing query was to close the account, whose escalation path ends with a manager declaring the matter closed, and whose sales and support functions do not appear to talk to each other. Price is not the risk here. Continuity is.

We have ported to another provider.

This team are clearly well on top of their technology.
I am not technical but have received a huge amount of support for what would normally be very simple things with never a hint of frustration but only helpfulness
If only all my suppliers could be like this
I have no hesitation in recommending this company, not because of the technology but because of how it is made easy to use by anyone

Buena atención al cliente estoy satisfecho

Matthew from the Soho66 support team provides exceptional customer service. He genuinely treats your business as if it were his own, taking the time to understand the problem and going above and beyond to resolve it. If I could give him 7 stars, I absolutely would.👌

Amazing switch over from our previous VOIP provider whose customer service was atrocious. Soho66's Tech Team and Customer Service are UK based and you get to speak to someone straight away, who is committed to helping you - so refreshing.

Always a good service, cannot fault it.

More great service from SOHO66 this week. After a client made a stupid mistake, and lost phone service, SOHO66 got them back up and running within hours. Highly recommended.

I had an exceptional experience with a professional and compassionate representative of soho66 called Blain from the support team. I genuinely couldn’t fault the gentleman who assisted me, he was my rock and shinning armor. He remained on the phone for a full hour, patiently guiding me through every step, from setting up the app to activating my numbers and ensuring everything was in perfect order.

He was an absolute pleasure to deal with.

What truly stood out, beyond the excellent service, is the company itself. It’s clear they are a business with heart committed not only to delivering a valuable and honest service, but also to supporting charitable causes and those in need. It’s no wonder they have stood the test of time.

With compassionate leadership and a clear commitment to care, they set a high standard for customer service. I’m proud to see such an honourable British business making a meaningful difference while maintaining such professionalism.

Very well done — truly, the best.

Excellent support desk. Always helpful in sorting my issues out.

Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept informed every step of the way. They were very proactive. I would highly recommend them to anyone. A special thanks to Reece who helped me find a work around on a problem and direct the voicemail to my email address.