Softintention Anmeldelser 

I purchased three bras during a Buy 2, Get 1 Free promotion. It took weeks and two complaints before my order was finally shipped. When the package arrived, I found that only two of the three bras I ordered were included. While the bras are comfortable, I have found their overall performance to be fairly mediocre.

Unfortunately, the bigger issue is that I never received the third bra. I contacted the company several times through their message system but did not receive a response for quite some time. When I was finally contacted, I was asked to provide a picture of the two bras I received, which I promptly sent.

I was then told that too much time had passed and that, rather than sending the missing bra, I would need to place a new order. As an apology, I was offered a 20% off coupon.

I find this response very disappointing. I paid for three bras and only received two. I should not have to spend additional money to receive an item I already paid for. The 20% discount does not resolve the issue, especially since I would have to place another order just to receive what was missing from my original order.

I understand that mistakes can happen, but I believe a company should take responsibility for correcting an order that was not fulfilled properly. Unfortunately, my experience has left me feeling that this company does not share that value. Based on this experience, I would be hesitant to order from them again.

The material is super soft and comfortable. I wear a 50DDD and ordered a 6xl, I could have sized down to get a more supported fit, but it’s definitely good for a lounge day or running errands. I wouldn’t work out in it though.

The straps stayed comfortably in position all day without leaving any pressure points.

The bra fabric is extremely soft and wireless design feels very comfortable for lounge wear. However the delivery took almost three weeks to arrive and the tracking number they provided did not update for the first ten days. Good product but shipping process needs serious improvement.

These bras took forever to arrive and when they did, they were just exactly like any other jelly bra, not offering any support for a large cups and not giving a nice shape at all. unfortunately, I cannot even send it back and get a refund if I am not in the US.

I have bout 3 other bras that were advertised for older women. None of the fit me properly.
The Soft intention bra fits me well and is very comfortable. I am delighted!

It took3 weeks for my bra to get to me. I followed the size chart provided, It was way off, So now I have a bra that I can't wear and soft intention won't allow me to exchange. Total waist of money.UPDATE!!! Their reply was just for show. I have tried ever since then to get a shipping label from them so I can pay to exchange my item and so far nothing has been sent to me. LADIES, please don't fall for these scammers selling a poorly made product with improperly labeled sizes, go to Victoria's Secret, try your bra on and know what you are getting for your money.

I would give zero stars if I could. I ordered 2 bras in December 2025. They were uncomfortable, ill fitting (painful seems) and poor quality. I started a return request which has been sitting on hold for 5 months without a response. Follow up emails were ignored. I am submitting a credit card dispute in hopes to get my money back. Customer service is awful and I regret my purchase. Save your money and shop elsewhere.

I ordered 3 items on 3/5/26 - as of this writing, 4/12/26 I still have no product and no response. They have my money though. It's been a very long time since this has happened - I'm sorry to see how many people this has happened to as well. To those of you that write glowing reviews, I'm curious if you were gifted the product?

I rarely write negative reviews, but I feel obligated to warn other customers about this merchant’s complete lack of ethics and responsibility. My experience with SoftIntentions has been nothing short of unacceptable.

I first ordered a bra from them and received the wrong size. My order clearly stated size M, yet they sent size L—and took absolutely no responsibility for their mistake. Against my better judgment, I decided to give them another chance and placed a second order.

That was an even bigger disaster. The delivery instructions were simple: leave the package in front of my door. Instead, the delivery person left it on the second floor even though I live on the ninth floor, and the package was stolen. I contacted the seller multiple times and was completely ignored. Weeks later, they finally responded with the excuse that they were “busy,” only to tell me that the issue wasn’t their responsibility and that I should take it up with the delivery company.

This item cost $49. I am now out $49 with no product, and the seller refuses to help in any way. They take your money and then wash their hands of any accountability. Disgusting customer service.

A responsible business would support their customers, especially when they choose to work with unreliable delivery partners. Instead, SoftIntentions pushes the burden onto the customer and offers zero assistance. They clearly need serious training in customer service and business management.

Shame on you, SoftIntentions. If I could give zero stars, I would.

Ordered two bras. Completely unsupportive so within a day of recieving them I asked for a return label and to return them in their original packaging.
Customer service have refused to send a return label. Bras cost over £20 and they have offered a £3 refund.
Do not buy! Will have to try a card chargeback.

DO NOT PURCHASE THESE BRAS OR ANYTHING ELSE THEY SELL. I ordered 3 jelly bras and they don't fit at all, and they DO NOT ACCEPT ANY RETURNS.
They offered me $6 for my $60 order and just find someone to give the bras too, they said.
🖕🏼 CHINA

Purchased two Bra's 1/14/2026, one fit the other did not. Per return policy, if NOT WORN and tags are still attached you can return them. After several emails with no response, I decided to leave zero stars, unfortunately I had to give 1-star to be able to leave a review! Horrible customer service, did not stand by there return policy promise! Will never order again!

I ordered two bras on a special advertisement. One bra fit reasonably well the other not at all even though they were the same size. I notified the company and they offered to send another and I could gift the other one. They asked for 11.00 dollars more for shipping purposes which I agreed to and I have not received the replacement and they are not replying to my emails. At first they responded promptly but now I am being ghosted. I am not crazy about the bras - the ‘good’ one has to be wash after each wear because it tends to stretch and flip up over the girls the next time I wear it. I say buyer beware - reviews are important to read. And this was no special deal at all. This has been going on since Dec. 2025

May 2026
I finally got a response from SoftIntentions asking me if I still wanted my order filled - they apologized for the tardiness of their responses to my emails. I finally did get the bra in the size I requested. I think I received it 3 weeks ago. I still will not be ordering from the company again - first of all because I am not crazy about the bras as mentioned and also the customer service is too frustrating. When they are doing a bliz on Instagram they should be ready to respond to the demand. Grateful they finally did get back to me and fill the order.

I am amazed by all the reviews from disappointed US shoppers!
I was finally sufficiently annoyed by underwire bras that I ordered three Soft Intention bras just before Christmas 2025. They arrived in reasonable time, considering the time of year, and all was as expected.
The bras are very comfortable to wear although I admit that humid weather makes them less than ideal. We’ve had too much humid weather in eastern Australia this summer, so I was forced to find some cotton alternatives for those occasions. But back in the SI bras again now and very happy about that.

Ordered JANUARY 30, 2026. Today is MARCH 3 And i still have yet to receive my order. This is my 3rd time ordering and by far the worst experience. They claimed to be on holiday until February 26 to which they started responding the next day claiming to rush my delivery since they LOST my order.. they do not have to worry about me being a customer ever again.

I ordered the pink and they sent a nude. I wanted the pink because i already have a nude bra. They responded that i had to pay return shipping AND a restocking fee. I was only going to get back a fraction of what i paid- for THEIR mistake! Now they’ve stopped responding and I am going to file a charge dispute with my credit card. Do NOT buy from this company!!

I never received an email confirmation from the order that I placed with Soft Intentions, my card was charged and I never received my order. I emailed them twice demanding my card be refunded, as the phone number listed on their website doesnt work. So far I have had no response from the company.

I ordered 2 bras on 2/14/2026. Checked order status and order confirmed and credit card charged. It has not shipped and no response to inquiries.

I ordered a bra on February 12, 2026 and they withdrew the money on the same day. I haven’t received the order and they aren’t responding to any of my attempts to contact them. I would not recommend this company.