There was so much choice! Even better, the staff were available but introduced themselves then left us alone to wander around and try all the sofas out. When needed' they answered questions, but they... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialUnit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY Preston, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Visited Sofology at Preston Deepdale today. We were warmly greeted by Mo then left alone to browse at our leisure. The range of sofas was extensive and of a high quality and the store was laid out wel... Vis mer
Selskapet har svart
We bought our sofa from sofology in Preston and the two staff members who helped us were super helpful and knowledgeable (Jay and Mo). We wanted to see the different foot stool options but both weren'... Vis mer
Selskapet har svart
Good and big store, variety of options to choose in sofas, neatly and well placed for demo. The high-resilience foam cushions are firm yet comfortable, the solid hardwood frame feels incredibly sturdy... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktopplysninger
Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY, Preston, Storbritannia
4,9
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Our new recliners
Luke your agent was very patient,professional ,knowledgeable, and friendly.
The model we have chosen appears to be well made, comfortable and hopefully long lasting
30. oktober 2025
Svar fra Sofology - Preston
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Had just what we was looking for.
Had just what we was looking, and it was in the sale. RUSS was the person seeing to us and was friendly, knowledgeable, had us sorted in no time, we'll done Russ. So we are happy happy 😊
27. oktober 2025
Svar fra Sofology - Preston
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
I went to the Preston showroom and Mo…
I went to the Preston showroom and Mo helped me with my purchase. Originally I was going to order it online but I’m very glad I didn’t because being able to talk to Mo helped me understand what my choices were.
He was willing to go the extra mile to make sure I got the best deal for me.
I look forward to writing a review when the sofa has been delivered.
26. oktober 2025
Svar fra Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Lots of advice and help!
What a fantastic shopping experience from start to finish. The staff are so welcoming and friendly, from floor staff to management! They go above and beyond. My husband and I felt relaxed throughout, we had a lovely coffee too! There is also a great balance in store between being helpful and leaving you to make decisions.
26. oktober 2025
Svar fra Sofology - Preston
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly, we hope you found the perfect sofa! Have a great day 😊
Helpful happy staff
Sold to us by Amanda who was such a helpful easy going member of staff. She made the purchase feel like the right one.
26. oktober 2025
Svar fra Sofology - Preston
What an amazing review, thank you so much for taking the time to write this 😊
Svar fra Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Svar fra Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Svar fra Sofology - Preston
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Excellent service
25. oktober 2025
Svar fra Sofology - Preston
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
very transparant and very helpfull
as soon as we walked in luke was straight at hand to help
18. oktober 2025
Svar fra Sofology - Preston
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.
Great customer service!
Russ at the Preston store was so helpful tonight! I knew which sofa I liked and went to store to confirm the colour before I ordered!
Russ was so helpful, patient and not at all pushy!
Thanks for your help!
20. oktober 2025
Svar fra Sofology - Preston
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Felt at ease and not pressured into…
Felt at ease and not pressured into buying. Was given great advise on value for money.
18. oktober 2025
Svar fra Sofology - Preston
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Luke was very informative and helpful
Luke was very informative and helpful. He made us feel relaxed and made us a lovely brew while we discussed our options
18. oktober 2025
Svar fra Sofology - Preston
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Luke. Have a great day 😊
Luke was really helpful at rhe Preston…
Luke was really helpful at rhe Preston store with helping me with my choice and ensuring that it was exatclt what I wanted....
13. oktober 2025
Svar fra Sofology - Preston
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Svar fra Sofology - Preston
Thank you for awarding us 5 stars :-)
Very helpful staff but not pushy.
Good staff, reasonable prices, well staged furniture.
10. oktober 2025
Svar fra Sofology - Preston
Thank you for sharing your feedback with us. We're delighted to hear you had a positive experience at Sofology Preston. Our team takes pride in providing excellent service, and it's great to know you found our staff helpful and our prices reasonable. Your kind words about our welcoming environment and well-staged furniture mean a lot to us.
We look forward to welcoming you back in the future. If you need further assistance, please reach out.
Delivery sent to wrong address due to Sofology system error
We spent over £6,000 on two sofas and had a confirmed delivery booked for 13 December.
On the day of delivery, the driver phoned to say they were at our old address, not our current one — despite us booking and confirming delivery to the correct address. When I contacted Sofology, both the delivery driver and customer service agent told me this is a known system issue when customers have ordered from Sofology in the past.
As a result, the delivery was cancelled and we were told the next available slot may not be until next week or even the week after.
Because we were preparing for the confirmed delivery, we had already disposed of our old sofa. We now have no seating at all, and it is very likely we will be without a sofa over Christmas due to an error entirely on Sofology’s side.
Customer care acknowledged the issue but offered no meaningful solution beyond rebooking, stating there was “nothing else they could do.”
For a premium-priced retailer, this level of service failure — and the lack of urgency in resolving it — is unacceptable. A formal complaint has been submitted, but at this stage I would caution others to think carefully before ordering if delivery reliability matters.
13. oktober 2025
Svar fra Sofology - Preston
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a great experience shopping at our Preston store. It's fantastic to know that our team, especially the Scottish lady who assisted you, made your visit memorable. We strive to provide excellent service, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Sofology!
We visited the store in Preston
We visited the store in Preston, and was served by Jay. It was a great experience from start to finish and Jay was very helpful and knowledgeable
12. oktober 2025
Svar fra Sofology - Preston
Good morning, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Svar fra Sofology - Preston
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Luke was great!
Luke was great! No stress, left us to do our own thing. Delivery before Christmas also! :)
9. oktober 2025
Svar fra Sofology - Preston
Hi there, thank you for your review. Another great review for Luke, we will make sure to pass this on! Have a nice day.
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