We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... Vis mer
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Beliggenhet
Bytt filialUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... Vis mer
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Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... Vis mer
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Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktopplysninger
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, Storbritannia
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Friendly and helpful staff who did not…
Friendly and helpful staff who did not hover but were available to assist when needed.
18. september 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
1 star as zero is not an option
1 star as zero is not an option
Appalling customer service from the start and still not resolved three weeks later
21. september 2026
Svar fra Sofology - Plymouth
We are so sorry to hear that you are unhappy Mrs Stock, if there is something that you would like to discuss please email your order details and your complaint to social.media.complaints@sofology.co.uk and we will take a look at your account.
Excellent
Every single member of staff at your plymouth store have been very professional and friendly. Fantastic customer service.
16. september 2026
Svar fra Sofology - Plymouth
Thanks for this fabulous review. We appreciate you sharing it with others!
The staff very friendy and helpfull...i…
The staff very friendy and helpfull...i love the quality of sofology and the comfort im Mary Robbins from callinton
12. september 2026
Svar fra Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very very disappointed in this company
Very very disappointed in this company. Absolutely appalling customer service! I purchased a sofa and chair which was ex showroom so I knew I had to wait a few weeks for it. I was assured that the sofa and chair would be in perfect condition. As suggested by the company we got rid of our old sofa the night before delivery day. The lorry arrived and the delivery men brought in my chair - which had a broken leg! The delivery men just put a cup under the broken leg to 'level it up'!!! But there was no sofa!!!! After lengthy waits and phone calls it was established that the sofa had been misplaced and left off the delivery instructions. It took 4 days of continuous chasing phone calls to a very dismissive customer service before my sofa was located. And then another 10 days before a delivery could be arranged. so the 3 of us in my house has 1 chair in total for 2 weeks. I had requested a replacement leg for the broken one on the chair. This was yet more phone calls as again the delivery drivers knew nothing about it. Finally I had to chase and chase to get the insurance documentation for the sofa - the certificate was only for the chair. Personally the customer service and this experience mean I will never use Sofology or DFS ever again. Which is sad as the furniture is extremely comfortable and lovely to look at and that is the only reason why I given 2 stars.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Plymouth
Hi there, we are disappointed to hear that you have not had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Svar fra Sofology - Plymouth
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Svar fra Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great customer sevice
24. august 2026
Svar fra Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I purchased a cuddle chair on the 1st…
I purchased a cuddle chair on the 1st August in the clearance. Haven’t heard anything since. I knew it would be a couple of weeks but communication none existent. Also they won’t let you cancel an order but take your money on the same day your order it.sent an email to the address provided on this reply and surprise surprise no response and still no chair!!
1. august 2026
Svar fra Sofology - Plymouth
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need an order update, please do not hesitate to email us with your order details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
The assistant was very helpful…
The assistant was very helpful explaining everything. Nothing was to much trouble and he was very patient.
11. august 2026
Svar fra Sofology - Plymouth
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great staff with a brilliant choice.
9. august 2026
Svar fra Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Svar fra Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Svar fra Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback!
You are left to look without being…
You are left to look without being pestered sales assistant very helpful and nothing to much trouble even though he was a new sales assistant to the Plymouth store I’m sure he will thrive in your business.
13. juli 2026
Svar fra Sofology - Plymouth
Thank you for sharing your experience Tina!
Svar fra Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great customer service
Excellent service and friendly approach. Definitely recommend visiting the store.
7. juni 2026
Svar fra Sofology - Plymouth
Thanks for this fabulous review. We appreciate you sharing it with others!
Svar fra Sofology - Plymouth
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We had a really positive experience…
We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish.
They were patient, kind and took the time to explain all the details we needed to know without making us feel rushed or pressured. They helped us understand the options clearly and made the whole process feel easy and comfortable.
A big thank you to Lauren and Chris for such great customer service. We really appreciated your help.
23. juni 2026
Svar fra Sofology - Plymouth
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
The sales told me all about the…
The sales told me all about the msterial snd the type of filling in tbe cushions evefy think was exained to me and the ses man made sure i understod the term and after care of my sofa was also offers a variety of hot drinks
9. juni 2026
Svar fra Sofology - Plymouth
Thank you for this great review Miss Walker :-)
Not an option to collect from shop . And paying an expensive delivery charge
Expensive delivery charge . No option to collect yourself. Apparently company policy. Customer always comes first ' NOT'
3. juni 2026
Svar fra Sofology - Plymouth
Hi there, we're sorry to hear you’re disappointed with the delivery charge. Our service includes specialist delivery and handling to ensure items arrive safely and are placed in your home with care. We’ll certainly pass your comments on!
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