We came to Bolton store today with the intention to look round couple of stores before making our choice. But was attended to by one of the most outstanding sales representatives called Chris. He gav... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Amazing experience today. Tax went above and beyond with his customer service today. He helped my elderly mother select a comfortable couch. During the ordering process, he broke each step down.... Vis mer
Gary was absolutely fantastic to speak to in the store today. We are moving house soon and was coming in to have a look around at potential sofas. Gary explained that they offer home buyers package.... Vis mer
Myself and my partner visited the Horwich store today, we were greeted by Lauren, she was super friendly and knowledgeable! Everything was explained and she guided us through the process of choosing o... Vis mer
Har svart på 5 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great advice from Joanne and Julie who…
Great advice from Joanne and Julie in the Warrington store who helped us find the perfect, affordable bed
I visited the Bolton branch
I visited the Bolton branch, they do sofas that are made to measure and i must say the choice is endless. I was greeted by a lovely chap called Immy who works weekends please see him in store as he was really helpful.
Excellent service in store from Julie
Excellent service in store from Julie. Very Helpful with all aspects of the sale
Poor - less than 1 star!
We ordered a sofa from the Middlebrook store in September - guaranteed for Christmas. It didn't arrive. Told it would be with us four weeks after Christmas. Surprise surprise, no sofa after four weeks. When the sofa finally arrived 7 weeks late, the quality was really disappointing and not acceptable for a new sofa. We immediately raised concerns regarding this, but we then had another battle to return the faulty, poorly made item. We have finally received our deposit back. We are still waiting for the return of the first months' interest free credit installment and the agreed compensation amount which was promised to us after us not having our sofa for Christmas.
We are so so disappointed with this company. They have caused so much unnecessary stress. Trying to communicate with them is extremely difficult - we had to travel to store to get answers each time. The broken promises and the poor quality of the final product were really upsetting.
Do not buy from this company!!!!!
Preston Sofa store
We visited the Preston store again. After being so pleased with our first visit. This time we were looking to purchase a suite. Justin is amazing. He is so friendly and knowledgeable about all the suites. I must have drove him daft but he remained polite, cheerful and helpful. Great service.
Joanne was really great and so helpful
Joanne was really great and so helpful, couldn’t do enough for us. Whole process really straight forward and sofa ordered.
Very nice store
Very nice store. Staff are polite and extremely helpful, no pressure sell but there when needed which is what we like. After an hour of comfort and a lovely cup of tea our new sofa was ordered with ease. I will be highly recommending Michelle @ the Bolton store. Thank you
Was struggling to find sofas to fit…
Was struggling to find sofas to fit walked into sofa superstore at Bolton and was greeted by Michelle who informed me of there made to measure she was patient and caring finally left after ordering my new sofa would highly recommended sofa superstore Bolton and Michelle
What a lovely friendly family store
What a lovely friendly family store. Huge selection, knowledgeable and helpful staff with no pressured to buy but we did buy a bespoke sofa tailored to our measurements. Would definitely recommend and will be back. Thanks Gary F you were fab.
Gary F @ Warrington was brilliant he sorted us out and took time to help with sizeing and getting right sofa for us as I have had a stroke he was great and got a great deal
We had excellent service from Garry F…
We had excellent service from Garry F who was very helpful and knowledgeable and helped us with the process of buying a sofa
Came in made very welcome
Came in made very welcome
No pressure sale
Michelle and immi were lovely banter was needed and makes a sale easier.
Great service and friendly staff
What a lovely bunch of staff at the Sofa Superstore (Warrington). The help and advice given by Joanne made buying a bed so easy, she left us alone to try each one, with no pressure to make a purchase. Came back after measuring and completed the sale. Would definitely recommend!
Joanne was amazing and I really enjoyed…
Joanne was amazing and I really enjoyed my experience in store Everyone was really friendly and helpful Will definitely return
Lauren was extremely helpful.
Lauren was extremely helpful at the Horwich retail park store. Gave really clear explanations of all the products and offered a fantastic deal on the combination of 3 and 2 seat sofa.
Stuart was very patient and very well…
Stuart was very patient and very well mannered salesman. We will be back again.
We helped by Gary F really helpful,polite and so friendly he made the purchase easy So happy for choosing sofasuperstore
We helped by Gary F
Great friendly helpful service.
We were allowed to take our time without any pressure. But also given excellent information regarding products when needed. Julie was pleasant and very helpful in us making a well informed decision.
Extremely Disappointing Service and Broken Delivery Promises
I ordered a recliner chair from Sofa Superstore on 23rd November, with a quoted delivery time of 8–10 weeks. After chasing the order when that timeframe had passed, I was informed the delivery had been pushed back to May, which is completely unacceptable and far beyond the original commitment.
Following a complaint, the store offered an alternative chair which I agreed to only on the basis that it was in stock and that it would be available quickly. In store I was informed it would take 10 days, from their customer service I was informed 7 working days but to prepare for 14 working days, however, 14 working days after confirmation of the replacement order, there is still no delivery date and no indication of dispatch.
Communication has been poor throughout, and despite several attempts to resolve the situation, there has been little clarity or urgency from customer service.
At this point, I have lost confidence in the company’s ability to fulfil the order and have formally requested delivery within a final deadline, failing which I will be cancelling and seeking a full refund under the Consumer Rights Act 2015.
This has been a very frustrating experience, and I would strongly advise others to think carefully before ordering if delivery timelines are important.
Andy was superb
Andy was superb, not pushy and very helpful.
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