Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunate... Vis mer

Vurdert til 1 av 5 stjerner

Missed deadlines for delivery (Still not received) absolutely zero customer service. Proceed at your own risk!! Their response here is rubbish! I have sent 4 emails and tried to contact them via th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Bought this neck pillow for my son who has atlantoaxial instability. He uses his neck brace when needed but has found that this neck pillow is very comfortable and gives good support whilst sitting. I... Vis mer

Vurdert til 5 av 5 stjerner

After extensive research took the plunge with these guys . Great coms with an enquiry that was answered quickly & super fast delivery. The travel pillow looks & feels a quality product & cant wait to... Vis mer

Informasjon om virksomheten

  1. Netthandelstjeneste

Skrevet av virksomheten

Snugl creates the highest-quality memory foam orthopedic and travel products, designed in the UK and loved worldwide. We take pride in delivering excellent products that people enjoy, making us the wise choice for comfort. If you encounter any issues with your product, please reach out to us directly at https://snugl.co for a solution within 24 hours. Your support with a positive review here on Trustpilot would be greatly appreciated.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

29 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

really supportive

really supportive, was able to stay asleep and comfy on a fully trubulent flight, with no latent neck pain
memory foam is super comfy and easy to pack in the helpful bag

8. mars 2026
Vurdert til 1 av 5 stjerner

Proceed at your own risk!!

Missed deadlines for delivery (Still not received) absolutely zero customer service. Proceed at your own risk!!

Their response here is rubbish! I have sent 4 emails and tried to contact them via their website.

7. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til SNUGL

Svar fra SNUGL

Hi Mark,

I’m very sorry to hear that you haven’t received your order yet and for the frustration this has caused.

We aim to respond to all customer enquiries within a few hours, however we’re unable to see any previous email communication from you, we checked everywhere.

Please get in touch with us directly at support@snugl.co, including your order number, and we’ll investigate this immediately and resolve it for you as quickly as possible.

Thank you for bringing this to our attention, and we hope to put things right for you.

Kind regards,
Amy
SNUGL

Vurdert til 5 av 5 stjerner

Travel game changer

Bought this travel pillow for a long haul flight and a trip which involved long journeys on dirt roads.
Very impressed, I slept so well on the plane with no head lolling, and it then supported my head so well on the worst roads I have ever seen, I even managed to fall asleep. Packs neatly into a small bag, removable cover so I can wash the dirt out.
Great price from Snugl outlet too

30. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

No fuss quality!

Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunately. My email was answered promptly and a replacement cover with working clip was sent immediately. Such a difference receiving prompt communications and issue sorted within a week of ordering. It's a small UK company so a nice feeling to support. Highly recommended.

1. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Above and beyond customer ervice

After receiving my snugl travel pillow for a Christmas present 2024 I used it for the first time on a long haul flight in January. Unfortunately I left the carry case on the plane on the return flight. I contacted Snugl asking if it was possible to purchase a replacement bag .The bag is a very useful piece of kit as the pillow does squeeze down into the bag making it a handy way to travel with a clip for your back pack, much better than attaching a whole pillow.
Anyway I contacted Snugl and without hesitation offered to send out a complimentary replacement and paid p and p. They also sent it 48h tracked and it arrived before U finished the holiday washing!! Amazing service.
The pillow was also a game changer for my flight. So snuggly! Clues in the title :) rather memory foam is quite firm but gives to your shape. It suited my shape but I could see it might not suit all shapes.
I can not recommend this product or company enough and would not hesitate to buy from them again.

4. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great quality & customer service

After extensive research took the plunge with these guys . Great coms with an enquiry that was answered quickly & super fast delivery. The travel pillow looks & feels a quality product & cant wait to use it on my long hall trip. Will comment further on my return but so far so good - excellent customer service

5. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Incredibly uncomfortable, and don’t buy it from Amazon.

This neck pillow is incredibly uncomfortable. It stopped my head from moving around, which was great, but it gave me worse neck pain than if I didn’t use it. I was on a long haul flight and finally had to take it off after trying it a few different ways. Additionally - don’t buy this item from Amazon. Their box says there is a 60 day return policy but you can’t return the item after 30 days on Amazon. False advertising.

15. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til SNUGL

Svar fra SNUGL

Hello,

We regret to hear that our travel pillow did not meet your expectations.

I want to clarify that our 60-day return policy is indeed valid and not a case of false advertising. If you wish to return the item purchased from Amazon after their 30-day return period has expired, you simply need to contact us directly, which has not yet been done.

Our return process is straightforward. We offer two options: we can send you a prepaid return label, or we can arrange a free collection via Royal Mail at your convenience.

If you decide to return the pillow, please provide your order number when you contact us, and we will promptly handle the rest.

Thank you,
Amy
SNUGL

Dette er Trustpilot

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