snowdontimber Anmeldelser 

302
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Called in at Bangor looking for reject timber just for a rail and post fencing project at home. Joe there was excellent having deciphered what I was after, I had had a busy day at work and couldn't... Vis mer

Vurdert til 1 av 5 stjerner

Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Vis mer

Vurdert til 5 av 5 stjerner

First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Trelastforhandler
  2. også i
  3. Butikk for hagemøbler
  4. Forhandler av produkter for landskapsforming
  5. Hagebygninger
  6. Oppussingsforretning
  7. Tømmerleverandør

Skrevet av virksomheten

Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

302 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 83 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(302)

65 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Order of 25 timber sleepers

I ordered 25 timber sleepers, but unfortunately, the courier lost 20 of them — which was quite unbelievable. However, the Managing Director of Snowden Timber personally stepped in and arranged for a replacement delivery the very next day. Outstanding service and a big thank you to Snowden Timber for handling the situation so efficiently. Kudos to the team!

26. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordered on 23rd 3-4 days delivery ,I…

Ordered on 23rd 3-4 days delivery ,I gave acception to it being a bank holiday ,they said it would be today delivery ,now monday 2nd June said they didn’t have control over delivery it is 3rd park not good enough and it would have been nice for someone to ring me I did all the leg work

30. mai 2025
Logoen til snowdontimber

Svar fra snowdontimber

Dear Lesley,

Thank you for taking the time to leave a review. We're truly sorry to hear about the delay and the inconvenience caused.

I’ve tried to locate your order in our system, but unfortunately, I couldn’t find one under your name. If the issue is still ongoing, or if there’s anything else we can assist with, please don’t hesitate to contact us directly on 01248 305530. We're here to help and would really like the opportunity to resolve this for you.

Kind regards,
Snowdon Timber

Vurdert til 5 av 5 stjerner

Great service

I placed an order online for quite a large delivery of timber, it was delivered on the day promised, they delivered with no fuss even though no one around to take the delivery, the timber was excellent quality and very reasonably priced. Would definitely recommend.

20. mai 2025
Vurdert til 5 av 5 stjerner

Mochdre Site

Bought all our wood from the Mochdre site, amazingly helpful with sizing and advice for our project. Delivery same day.

15. mai 2025
Vurdert til 1 av 5 stjerner

AVOID!

I placed an order for decking through this company via B&Q. After realising I needed to cancel the order, I contacted B&Q, who instructed me to refuse delivery, which I complied with. Subsequently, I was informed that a cancellation fee of £50 would be deducted from the £69 I had initially paid by the company. The terms and conditions regarding this fee were not disclosed at the time of purchase; customers are only made aware of these charges upon attempting to return an item. This practice contravenes the Consumer Contract Regulations 2013, which safeguards my right to cancel within a 14-day period. Despite my request for a full refund via email, I have yet to receive any money. Their only response directed me to refer to B&Q's terms and conditions. B&Q shares responsibility in this matter. Had I been informed about the cancellation fee upfront, I would have not made the purchase and would have opted to keep the decking instead. I strongly advise against engaging with this company, as I have reported this issue to Trading Standards through Citizens Advice.

13. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til snowdontimber

Svar fra snowdontimber

Thank you for your feedback.

We’re sorry to hear about your experience and would like to clarify a few important points for transparency.

Firstly, when placing an order online — whether through B&Q, eBay, Tesco, or any other retailer or marketplace — it is the customer’s responsibility to review the terms and conditions before completing the purchase. These details are available prior to checkout and are governed by the policies of the selling platform, in this case, B&Q.

Secondly, your refund has already been issued, as confirmed in our previous correspondence. The cancellation fee you referenced is clearly outlined in B&Q's terms, which all third-party sellers like ourselves are required to follow. If you feel these policies are unclear or unfair, we recommend raising your concerns directly with B&Q, as they manage all customer interactions and checkout processes on their platform.

We are committed to operating within the guidelines of the Consumer Contracts Regulations 2013, and we respectfully believe that in this case, we have done so.

We appreciate your comments and will continue working with our partners to ensure clarity and fairness in all transactions.

Best regards,
Snowdon Timber

Vurdert til 5 av 5 stjerner

Quietly efficient

Thought there would be a bit of a delay with Easter but pleased to say not much and a lot quicker than Royal Mail and they are only delivering vinyl (records that is)!!!!

23. april 2025

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv