Complaint Details for Snixxi / Timberi…
Complaint Details for Snixxi / Timberi LimitedCompany Name: Timberi Limited (trading as Snixxi / snixx.net)Company Number: 16045017Involved Staff/Aliases: "Laura" (Snixxi Customer Support - snixxistore ETC )Review of Fraudulent Activity, Subscription Traps, and Extortion:I am reporting Timberi Limited for operating an aggressive subscription trap, ignoring explicit checkout choices, and attempting to extort "cancellation fees" to stop unauthorized recurring billing.Chronology and Specific Evidence:The Deception: I placed an order deliberately ticking the box to opt-out of any subscription or renewal. Despite this explicit choice, the company enrolled me in a monthly recurring subscription without my consent.The Trap Exposed (25 August 2026): After querying the unauthorized recurring product notification, a customer service agent named "Laura" emailed me from snixxistore at gmail com She admitted that my subscription was active but refused to cancel it unless I paid an arbitrary "price difference fee" of £8.10 via an external link.Aggressive Commercial Practice (26 August 2026): I formally demanded immediate cancellation of all orders and a full refund. The company is actively holding my banking details hostage, threatening to process further monthly charges unless I pay their unauthorized exit penalty.Breaches of Consumer Law:This business is in direct breach of the Consumer Protection from Unfair Trading Regulations 2008. They are using misleading omissions at checkout and employing aggressive, coercive tactics by demanding a ransom fee to halt unauthorized continuous payment authorities (CPA). I request that Trading Standards immediately investigate this company's predatory billing practices. PLEASE FEEL FREE TO COPY AND PASTE THIS IF YOU ARE BEING RIPPED OFF BY THESE EXTREMELY AGGRESSIVE POLICIES.
