snackezy.com.au Anmeldelser 28

Put in an order on 10/3, and snackezy immediately took the money (through PayPal). Items did not arrive, no correspondence, and no replies to email nor to facebook messenger messages. Submitted a complaint through PayPal, and snackezy were supposed to issue a refund but snackezy cancelled that refund on 16/4; again, no correspondence and no explanation. I kept PayPal updated and I eventually received the refund on 25/4. In the meantime snackezy continue to actively post on their social media pages on how awesome they are. Shame, shame shame. If they have the time to update their social media pages the least they can do is to keep me updated and reply to my messages.

Don’t waste your time ordering from this business. Poor customer service and never sent the items after weeks of waiting

The owner was asked simple question and her policy was question we ordered 5th march 3-6 postage time well been well over that she started making excuses started being very rude and condescending we call her out she just canceld the order and continued being a rude pig of a person

Got quite a large order, just arrived today. Everything was in great condition and my experience with the customer service was excellent. They even chucked in a bonus OMG bar!

I placed an order for 11 items, during the serve storm in qld. The customer service was very poor, after waiting 2 weeks for my order & no response. I tried several times, was asked to wait a little longer. Still no order 5 weeks later. I made a complaint to Office of Fair Trade & got a refund. Very disapointed.

all staff very happy and willing to help have great American products that are not crazy expensive like most places that sell them.

It's looking like another fake app
I saw all these good reviews about this app so I decided to try it. I reached over the11000 to cash out and BAM it won't let me when I hit the redeem button it goes back to the contine to play screen
No help from customer service I was text they get back to me and nothing.

Absolutely avoid this is a scam app, you get just enough credits to scrape a fiver together then after that its impossible, I do made alot of the purchases to gain rewards, the app suddenly stops tracking on these and when you finally get through to customer service (on average 10 to 20 days despite saying action in an hour) they are rude and don't resolve. they also then have no decent game offers with only the odd one or two being very small amounts you can win

Was amazing at first but I put in for a £50 paypal transaction bit never recieved it and I now cant redeem any of my other points and customer service is now not responding.

Honestly where to start. I ordered 20th of July and STILL haven’t received all of my products, after making a huge order for my 5 children costing over $800, I was giving it time and then the benefit of doubt being a large order. I first contacted them well after the 8days they recommend. I finally received one box with only a couple of items. It wasn’t until multiple emails were sent most of which they ignored, I have proof of all which I will be posting on my socials as I’ve had enough! It wasn’t until a lot of back and forth that a second box finally arrived well after a month after purchase, and it was still missing over 80 items! They have been nothing but rude in all emails returned. I tried to be nice and I tried to give them time but it’s now two months past and I still don’t have all of my things and they said they sent it all. I’ve reported them to higher officials and sent through all correspondence as proof, awaiting more from that but I need everyone else to know, DO NOT PURCHASE from these guys, they’re a joke !

I’ve spent hundreds of dollars with SnackEzy and really wanted to support a small business, but my experience has been consistently stressful and disappointing.

SnackEzy is the most dishonest and unprofessional business I’ve ever dealt with.

They advertise 3–5 day shipping, yet my orders took weeks to even leave their warehouse — only after I chased them. One order was “packed but not sent” for almost a month. When it finally arrived, it was missing items. Instead of a refund, I was forced to accept store credits ($70, $20, $25) just to get anything back.

Their customer service is appalling — emails ignored, Facebook messages ignored, and rude dismissive replies when they did bother to respond. When I posted publicly about missing items and delays, they deleted my comments and blocked me rather than fixing the issue. That says everything about how they treat paying customers.

After all that, I eventually got my missing items but only after weeks of chasing, being silenced online, and a pathetic excuse. This business only acts when backed into a corner.

I have spent hundreds of dollars with them, but I will never again. SnackEzy hides behind false advertising, censorship, and excuses instead of accountability.

⚠️ I am now preparing a formal complaint to Fair Trading NSW about their misleading conduct. Save yourself the stress — this company cannot be trusted.

10 out of 10 in service and quality.
My order arrived early and was short shipped. Tara, without hesitation sent the entire quantity again and sent same-day.
I cannot highly recommend Snack EZY enough. Thank you Tara. Will definitely shop again

I’m sad I even have to give them a 1 I wish I could give them nothing. I made a review 11 months ago which they did comment back to. Now they want me to delete it or they will sue me lol. In my opinion you are a horrible company, in my opinion you are horrible to your customers.

Order took a few weeks to get here but came in good condition with a fair few extras thrown in also for the delay. I would recommend these guys as long as you aren't in a rush to recieve your items, I'm sure express postage could be an option though if you wanted it faster.
All in all a good experience and the owner was accommodating and apologetic for the delay.

Customer service is not great when trying to get a replacement for faulty items. They always say ‘we’ll make up for it next order’ and continue this verbatim with each order. One ‘employee’ appeared helpful then never followed up. Only so many follow up emails you can send.

BE WARNED IF YOUR PRODUCTS COME DAMAGED, THEY DO NOT REFUND OR REPLACE, THEY SEND NASTY EMAILS SAYING YOU NEED TO READ TERMS AND CONDITIONS WE DON'T FIX YOUR ISSUES. MY PRODUCTS WERE SQUASHED AND SOME PACKETS WERE STAILED. BETTER OF GOING TO LOCAL SUPERMARKET

I would like to discuss the recent reviews regarding the Snackezy store, particularly the responses from its owner. I agree with the well-written and polite review that Jason made on this site, it was indeed a brilliant academic masterpiece, highlighting the concerning nature of the owner's reactions to customer feedback.

It is somewhat alarming to witness an owner responding to reviews in a consistently hostile and aggressive manner. Such behaviour not only impacts the reputation of the Snackezy store but also provides insight into the nature of the leadership at the company. In my experience, it is uncommon for company representatives—be it CEOs, directors, or employees—to address customer complaints in this way. Typically, professionals in such positions strive to foster positive interactions, responding to feedback with courtesy and respect.

I believe that constructive criticism should be welcomed, and it is vital for businesses to maintain a professional demeanour when engaging with their customers. A more amicable approach by the owner of SNACK EZY Wollongong would likely improve public perceptions and foster loyalty among patrons.

Thank you for considering my perspective on this matter.

Nothing more to say!

I have to say that my experience with Snackezy has been unlike anything I've encountered with any other store or company before! I placed my order with high hopes, as a return customer but what followed has been nothing short of frustrating. I found myself waiting for nearly two months for the remainder of my items to arrive. After numerous attempts to get in touch with the owner, I finally received a response to my third email. To my dismay, she stated that she was completely unaware of the missing items and mentioned that she only has one day off, suggesting that I was in the wrong for simply inquiring about the status of my order.

For three long weeks, I was met with excuse after excuse from Snackezy regarding why my items had not yet been shipped. It became increasingly clear that my concerns were not being taken seriously. Only when I firmly expressed that I had reached my limit and requested a refund—threatening to escalate the situation to the fair trading ombudsman—did they finally attempt to resolve the issue and send my items. Now, I feel as though I have been made to seem unreasonable and unfair for merely wanting the products I had already paid for. This whole ordeal has been incredibly disheartening, and I would strongly advise others to think twice before shopping at Snackezy.

Iv now ordered 3 times never been disappointed I just got the freezer dried sampler while there are a few things in there that I do not like, thats too my taste not the product it self, great products fast delivery happy every order