Smashing Logo Anmeldelser 

Svar fra Smashing Logo

18. aug. 2026

Hi,

We had a look at your account and can actually see that the post-purchase editor has already been used several times, with multiple edits saved to your logo.

Our editor is available after purchase for an unlimited amount of time and allows a wide range of changes. Please contact support@smashinglogo.com and let us know exactly what you’re trying to change. We’ll be happy to clarify what’s possible.

Svar fra Smashing Logo

17. aug. 2026

Hi,

We’re curious about what exactly made the process feel complicated. We can see the original logo purchase in your account, followed by several additional purchases for related features and add-ons, so the logo itself was accessed successfully.

We also couldn’t find any support request connected to the email used for the purchases. If you still need help with a specific file, download, or feature, please reach out to support@smashinglogo.com and let us know what you’re trying to access.

We’d be happy to understand where the confusion happened and help clear it up.

Svar fra Smashing Logo

11. aug. 2026

Hi Diane,

We went back through the support conversation because we were surprised to read this. Our team replied to your messages, sent you the link to your account, and then explained where the actual logo files could be downloaded - including a screenshot showing the correct Download button after there was some confusion with the separate Invoice button.

If what you were actually trying to do was continue editing or finish a different version of the design, unfortunately that wasn’t clear from the messages we received. Our team can only work with the problem that’s described to us, and they genuinely were trying to help.

Sometimes the frustrating circle is just two people trying to solve two slightly different problems.

Svar fra Smashing Logo

11. aug. 2026

Hi Gaspar,

Our checkout does not require a second payment in order to download a purchase, so if two charges appeared, you probably thought the first transaction did not go through and made another payment? Of course we can refund you one of the purchases if you paid twice for the same logo. Just get in touch with support@smashinglogo.com with your order details.

Regarding the warning from your card provider: banks can occasionally flag online transactions automatically, but that does not mean the website itself is fraudulent. Our Merchant of Record Paddle is highly respected and credible as a payment provider as well.

Svar fra Smashing Logo

11. aug. 2026

Hi,

Thanks for the feedback. We believe there may have been a misunderstanding around our “one-time payment” wording. This means there is no subscription or recurring fee - you pay once for the logo you choose and can use that logo forever.

It doesn’t mean that one purchase unlocks an unlimited number of finished logos. You can create and explore as many logo concepts as you like for free, and only pay for each logo you decide to purchase.

That said, your feedback is useful. We strive to make our pricing as clear as possible, and we’ll look at whether “one-time payment per logo” would make that distinction even clearer.

Svar fra Smashing Logo

11. aug. 2026

Hi,

Thanks for the feedback, and we’re glad to hear you otherwise like the product.

Out of curiosity, could you let us know where you saw wording that suggested the video could be manually updated or changed beyond what is automatically generated? We genuinely try to make the scope of each package as clear as possible, so if something in our sales copy gives a different impression, we’d like to find it and improve it.

Feedback like this is especially useful when we can pinpoint exactly where the expectation was created.

Svar fra Smashing Logo

10. aug. 2026

Hi Byron,

We checked the order history and can see two logo purchases, one in January and one in February, for a total of $39.

When you contacted our support team, the request was for something that wasn’t included in the package purchased at the time, which our colleague Dominik explained. We’re continuously improving our products and packages, so customers who purchased at different times may have slightly different inclusions.

We understand how that can cause some confusion, but both logos purchased were delivered as part of the respective packages.

Svar fra Smashing Logo

10. aug. 2026

Hallo Marco,

Wir nehmen uns dein Feedback zu Herzen und werden am Umfang und der Qualität aller Pakete und Add-Ons arbeiten.

Die 72 Stunden Wartezeit stimmen auch. Deine Email kam am Donnerstag Nachmittag und die Antwort erst nach dem Wochenende. Mit Priority Support geht das tatsächlich auch auf unsere Kappe.

Bitte einfach eine kurze Email an den Support (mit Hinweis, dass Georg das abgesegnet hat via Trustpilot) und wir erstatten dir 50% des Gesamtpreises. Wir wollen nicht, dass unsere Kunden unzufrieden sind mit dem Preis-Leistungsverhältnis.

Ich wünsche dir alles Gute für dich und dein Unternehmen!