Kansino Anmeldelser 147

Svar fra Kansino

For 6 dager siden

Dear Player,

Thank you for taking the time to share your Kansino review. We are sorry to hear that getting started on the platform felt unclear and not as straightforward as expected.

We understand how important it is for new players to have simple guidance and an intuitive layout. Your feedback highlights an area where we can enhance the experience and provide better support for newcomers.

Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can assist you directly and help make your experience more comfortable.

Best Regards,
Kansino team

Svar fra Kansino

For 6 dager siden

Dear Player,

Thank you for taking the time to share your Kansino review. We are sorry to hear that audio elements behaved unexpectedly during your sessions.

We understand how disruptive this can be, particularly in quieter settings. Your note about the lack of a universal sound control is helpful, and we will pass this along as feedback to improve usability.

Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can guide you through available settings and review your experience more closely.

Best Regards,
Kansino team

Svar fra Kansino

For 6 dager siden

Dear Player,

Thank you for taking the time to share your Kansino review. We are sorry to hear that the visual presentation of the platform made your experience uncomfortable. We understand that a balanced and easy-on-the-eyes interface is essential for enjoyable gameplay. Your feedback regarding the intensity of visuals and the absence of alternative display options is important and will be shared with the relevant team.

Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can further discuss your experience and assist where possible.

Best Regards,
Kansino team

Svar fra Kansino

For 6 dager siden

Dear Player,

Thank you for taking the time to share your Kansino review. We are sorry to hear that the reward you received did not feel satisfying in comparison to your recent activity.

We understand that expectations around promotions can vary, and it’s important for these offers to feel fair and meaningful. Your comments are valuable and will be considered as we review how our offers are structured and communicated.

Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can take a closer look at your case and clarify how the reward was determined.

Best Regards,
Kansino team

Svar fra Kansino

For 6 dager siden

Dear Customer,

Thank you for taking the time to share your Kansino review. We are truly sorry to hear that you have been receiving more communications than expected and that managing your preferences has been difficult.

We completely understand how inconvenient this can be, and we appreciate you bringing it to our attention. Ensuring that players have full control over notifications is very important to us, and your feedback helps us improve this process.

Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can review your situation and make sure your communication settings are properly adjusted.

Best Regards,
Kansino team

Svar fra Kansino

28. apr. 2026

Dear Player,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the delay in resolving your bonus issue and the lack of communication you experienced.

We understand how frustrating it can be to wait for a response, especially when it concerns something as important as a bonus, and we regret that the resolution only came after the weekend without a proper follow-up.

Unfortunately, we were unable to identify your account in our system based on this review. We would really appreciate the opportunity to look into this matter more closely and ensure everything has been handled correctly. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can review your case in detail and assist you further.

Best Regards,
Kansino team