Smart Mushrooms Anmeldelser 48

Sent the wrong products. Took ages to reply and acknowledge their mistake, then stopped responding to any emails thereafter to offer a replacement. Really poor customer service. The mushrooms produced one good crop and then nothing the second time around.

My daughter bought me a pink oyster mushrooms for Christmas

They grew nothing but an “orange fuzz”

I reached out to Smart Mushrooms and they sent me a replacement without question- there was a bit of a delay due to supply issues but I have now had 2 flushes of mushrooms- I don’t think I’ll get a third but I’m trying

I really enjoyed growing and eating these - they are great fun

Got given one of these as a present: followed the instructions and nothing grew.

These boxes too were a Xmas present. Very disappointing. One box failed completely by growing inside the box & packing & did not regenerate. The other was a very poor single crop only - it was explained probably due to the winter cold. The responses were superficially quick & supportive but seemed designed to apply exclusions to any ‘warranty’ for replacement, even when photo evidence was provided. If a product is likely to fail if ambient temp is cold then why sell & promote in winter at Xmas? As correspondence progressed it seemed more and more like AI and so asked if it was? This is the final reply after which we gave up, especially as then got name wrong too: ……. “Thank you for asking so directly, and I appreciate you raising it openly.

I completely understand why it might read as “polished” or structured. I try to be clear and thorough, especially when explaining something unfamiliar like mushroom behaviour, so nothing gets missed or misunderstood. That can sometimes sound a bit more formal than everyday conversation, but it is very much intentional rather than automated.

Most importantly, if anything ever feels unclear, too generic, or not quite aligned with what you’re seeing, please keep challenging and questioning. The back-and-forth you’ve had with me so far is exactly how we get the best outcome, and your observations have genuinely been very good.

If you’d like, I’m also very happy to simplify things or explain anything again in a more informal, step-by-step way.

Best,
Elque (from Zen)

Good quality , ( tasty )
quick reply when I had a problem with one of the kits and was sorted out quickly and satisfactorily.
Good customer care .
Recommended.

I emailed regarding some mushroom kits that were a present at Christmas. They responded very quickly and sent me replacements. Very efficient company and would highly respect them

Great product and amazing customer service. Can't recommend highly enough!

My box wasn't growing after a month so I emailed them and sent a photo. They responded after a few days and gave me more advice. I did as they said and after a month I now have some lovely mushrooms growing in my bathroom. Don't give up, give them time to reply to you and keep trying what they say and they work.

When I saw these mushrooms on social media, I ordered straight away It was a great present for my keen gardener step father Who I struggle to buy for ,unfortunately the mushrooms didn’t appear . A quick message and explanation to the company and it was resolved very quickly , we look forward to our mushrooms
Great service thank you !!!

Very helpful and responsive!

Really pleased with my boxes of mushrooms. Easy instructions to follow, and fruited quicker than I expected. On my 3rd crop since Christmas.

I spent £45 on 3 boxes of coloured mushrooms for christmas. Only one of the 3 boxes did anything and they were like plastic. Ive sent messages through the website and on social media but had no response. A very disappointing experience and feel like ive been robbed of £45. Wouldnt mind as much if anyone had replied or offered a refund....but nothing. Avoid.

What a waste of money, had 1 crop of inedible mushrooms and no more grew as suggested on the box! This was a Christmas present and I am very disappointed, would not reccommend this product to anyone!

Ordered this for a christmas present as my partner loves to cook and thought these would be a great addition to some dishes. Unfortunately our order was contaminated, but I contacted them straight away when there were no signs of growth and Elque was straight on it with a new order and assistance. To the arrival of the new one Elque gave me a guide on what to do, and we now have our first harvest. So pleased with the service

My daughter got me some smart mushroom boxes/kits as a gift and I was delighted... I have asked, and received, excellent advice from the company and they have been available for advice throughout the growing process... Their enthusiasm for their product is infectious and their customer service is unparalleled... The mushrooms are delish, I would definately recommend to growers young and old....!

Had 3 kits given to me as a Christmas present the gold, blue,and the pink oyster had very few mushrooms all totally unedable total waste of money cost £40 in total no worth 4p

Really not worth it. We bought the golden oyster mushroom pack and it is now 42 days since it was delivered and we have 3 tiny mushrooms growing that don't actually look like oyster mushrooms.
I contacted the company for advice but heard nothing back.
The mould grew out of the bottom of the box even though it is supposed to be in a bag, Which grew into the kitchen work top which took a lot of scrubbing to remove.
Don't waste your money, you can buy a lot of mushrooms for the same price.

This company has clearly had a rough Christmas. There was an issue with delivery as Evri returned the package to them marking it as “damaged” without an attempt to deliver to me. I emailed the team and they did reply offering me either a refund or a slightly delayed delivery time as the Christmas period was so busy. The product was then delivered in early Jan. They’ve clearly had some struggles over the Christmas period but managed to get my order to me in January. My Dad was delighted with the product and it has worked really well. There are lot of bad reviews on here about problems with delivery but I do say give them a go as they are clearly a new business that have had some teething problems. The product itself was great and the results have been brilliant thus far. I don’t know of another site where you can buy mycelium colony’s so it seem quite unique to me. Usually a kit would show you how to grow one yourself rather than provide it in the box which makes this great for beginners and a far quicker process.

They’re all over Instagram, so I was intrigued and decided to buy three boxes during their Black Friday sale as Christmas presents. But their website states that if you’re not going to start the kit within two weeks, it needs to be kept in the fridge. I was hesitant to order because I was buying them a month before Christmas and didn’t have enough fridge space to store three large boxes.

But then I noticed they offered a pre-Christmas delivery option, meaning your order would be shipped shortly before Christmas to arrive on time. That sounded perfect, so I placed my order and made sure to select the Christmas delivery option.

A couple of days after ordering, I received an email with a tracking number saying my order would be delivered soon. I contacted customer service, and someone named Elque replied, saying it was fine and that the email was only sent because the shipping label had been created early but my order hadn’t actually been dispatched yet. Fine.

Two days later, I received another email saying my order was out for delivery, and it was delivered that same day. I contacted Elque again and explained that I only ordered because the Christmas delivery option was available, and now my order had arrived early. I also explained that I didn’t have fridge space to store all the boxes, especially since their own instructions clearly state that the kits must be refrigerated if not started within two weeks. This warning is printed in large letters on the boxes and is also stated on their website.

Elque then told me the opposite, that it was fine to keep the kits at room temperature. That didn’t sound right, but I followed Elque's advice and kept them at room temperature until Christmas.

After Christmas, we started the kits and followed the instructions exactly as written. Two of the boxes never produced mushrooms and instead grew a white, mouldy mess that never developed into anything usable. I assume because they were kept at room temperature according to Elque's advice despite the instructions on the boxes and on their website. The third box produced a few tiny mushrooms but also produced a huge number of fruit flies that filled the room, forcing me to throw everything away and spend more money on fruit fly traps.

This was an absolute waste of money. Don’t fall for their Instagram ads. Do not buy.

My partner had these and was sick from them. DO NOT BUY!