Customer service was excellent down to the last detail Very friendly staff talked through the quote explaining each question Would recommend
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Randall Mendez, is a true professional. Patient, polite person, with a lovely accent. Very understanding, explained things well, funny, clever, and made me feel better. Competent, friendly and ca... Vis mer
Selskapet har svart
Jamie and Jack have excellent communication skills, excellent customer service skills. They are thorough with their explanation and patient to take and answer questions. I am very satisfied with their... Vis mer
Selskapet har svart
Excellent Rep-Charlotte Rogers: was so professional going through the policy stuff with me: very helpful & courteous: knowledgeably in her profession: and also in a friendly manner!👌🏿 I was also... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Livsforsikringsselskap
- også i
- Forsikringsbyrå
- Forsikringsmegler
- Forsikringsselskap
- Livsrenteforsikringsselskap
Om Smarter Cover
Skrevet av virksomheten
As personal circumstances are subject to change at very short notice, it is vital that your protection reflects your personal requirements.
Smarter Cover is here to help you with that.
We are an independent life insurance brokerage, created to help you identify the most suitable policy, from some of the biggest life insurance providers in the UK.
Free Trust Service
When your life insurance policy is paid out, it would normally go through probate and, if it goes into you legal estate, may be subject to inheritance tax. By putting your life insurance policy into trust, the money will be paid directly to the beneficiaries which usually avoids the probate process and IHT calculation.
We offer to set this up on all our policies, for free.
Just contact us on: 0800 012 4402 to get your free quote.
Talk to the experts, not robots!
When you speak to us, you’ll be speaking to a friendly protection specialist based in the UK.
Our goal is to help put protection in place for as many families as we can in the UK. We have already helped thousands get covered across the country, and we are very proud to have done so.
Kontaktopplysninger
243 Brooklands Road, KT13 0RH, Weybridge, Storbritannia
- 01420383091
- customerservices@smartercover.co.uk
- smartercover.co.uk
4,8
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Life insurance
Just spoke with a lovely man Rendell.Very friendly,pleasant man.Made getting my life insurance very easy
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
What a lovely review – we’re so happy Rendell made the experience easy and pleasant for you.
Svar fra Smarter Cover
Thank you! We're really proud of our honest and reliable service, so your feedback means a lot.
Pushy sales and refusal to cancel
Horrendous service - took out a policy with them wasn't given alternative options so the monthly payment was increased without my say, only found when my direct debit went out. Phoned to cancel, was on the phone for 15 minutes to someone trying to sell me a new policy which I wasn't interested in.
The following day I then received another call from them trying to sell me further cover. I advised to the agent I wasn't happy with the level of service and have found another policy far cheaper. They were refusing to take no for an answer and kept hounding me. Wouldn't recommend
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
Thank you for your feedback, and we're sorry to hear about your experience.
We’d like to clarify that the increase to your premium was due to an indexation option that was selected when the policy was taken out in 2022. This option allows your cover to grow in line with inflation, and while the feature itself is free, any increase in cover will naturally adjust the premium. You should have received prior notification from the insurer (Vitality) before this change took effect, with the option to decline the increase and keep your policy as it was.
We’ve been trying to speak with you to better understand what went wrong and explore a suitable alternative if helpful. I’ve now sent a link requesting further details so we can investigate this thoroughly and ensure any concerns are addressed.
Apologies again if this wasn’t fully explained at the time. We genuinely want to resolve this and improve from your feedback.
life cover
The representative was very helpful.and understanding and very informative of products
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
Thank you so much for your 5-star review! We’re delighted to hear you found our representative helpful, understanding, and informative. It’s great to know you felt supported throughout your life cover journey.
Explained effectively and efficiently
Explained effectively and efficiently, not too long winded. Polite sand engaged.
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
Thank you for your kind feedback! We’re glad everything was explained clearly and that the call felt efficient and engaging.
Rendall Menezes provided a good…
Rendall Menezes provided a good customer services.
Henry
18. juni 2025
Svar fra Smarter Cover
Thanks so much, Henry – we really appreciate your comments and will pass on your kind words to Rendall!
The agent whose name is Charlotte that…
The agent whose name is Charlotte that was dealing with my account setup was very easy to talk to and made the process comfortable!.
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
Thank you! We're so pleased to hear Charlotte made the process comfortable and easy – she’ll be delighted to hear your feedback.
Svar fra Smarter Cover
Thank you for your lovely feedback – we’re really glad the service felt patient, careful and empathetic.
Highly recommend
I am absolutely happy with the service provided. The agent was very kind and understanding, and helped me to choose the right cover despite my circumstances.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
Thank you for your lovely feedback! We're so pleased to hear you had a positive experience and felt supported in finding the right cover. It’s great to know our agent took the time to understand your circumstances and guide you with care.
Svar fra Smarter Cover
Thank you for the 5-star review! We're glad to hear you found the communication clear and helpful – it's something we take pride in.
It was a great conversation
It was a great conversation, throughout the process for applications of the policy and investment
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
Thank you for your kind feedback! We're so pleased to hear you had a great experience throughout the application process. If you need anything further or have any questions about your policy or investment, we're always here to help.
Excellent
Was given different options, and supported on a suitable cover advised.
He take his time to explain, he has very good communication skills and very empathetic.
2. juni 2025
Svar fra Smarter Cover
Thank you for your lovely feedback! We're really pleased to hear that you felt supported and that everything was clearly explained. Providing empathetic and helpful guidance is something we pride ourselves on, so it's great to know that came across.
Svar fra Smarter Cover
Thank you for the great feedback – we’re really pleased to hear communication was smooth throughout the process!
The policies were well explained and…
The policies were well explained and the provider took me overr all the options
29. mai 2025
Svar fra Smarter Cover
We're glad everything was clearly explained and that you felt supported while reviewing your options. Thanks for the kind words!
Very good service
Very good service. Harley Morriss was fantastic. Very professional and friendly. Excellent service.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smarter Cover
Thank you so much! Harley will be over the moon to hear your feedback – he really does take pride in being professional and approachable.
Perfectly advised
The product was well explained. It is important to have a trust in people especially on online sales. The representive from Smarter cover seems very loyal in what are they selling to their customers.
27. mai 2025
Svar fra Smarter Cover
We really appreciate your thoughtful feedback. Trust is so important, and it’s great to know you felt that sense of loyalty from our representative.
Good pleasant salesperson not pushy
Good pleasant sales person not pushy. Explaining all services /products thoroughly not pushing it through your throat.
14. mai 2025
Svar fra Smarter Cover
Thanks for your kind review – we’re so pleased you felt at ease and never pressured. That’s exactly how we want our customers to feel.
Randall was polite and took his time to…
Randall was polite and took his time to explain the process to me. He was jovial and I liked that.
20. mai 2025
Svar fra Smarter Cover
Randall will love hearing this – thank you! We’re really glad he made the process easy and enjoyable for you.
Randall
Randall
He was very helpful and professional making it easier to apply for the insurance
19. mai 2025
Svar fra Smarter Cover
That’s great to hear – thank you for your kind words about Randall. We’re happy he could guide you through it so smoothly.
Fantastic discussion engagement with…
Fantastic discussion engagement with your staff. Rendall Menezes was very polite, friendly and apt in his engagement style. Really appreciate
16. mai 2025
Svar fra Smarter Cover
What a lovely review! Randall will be thrilled to hear your feedback – we really appreciate you taking the time to share this.
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