Smartappliancesuk Anmeldelser 

Absolutely brilliant service from a good local family firm that offers great customer service ,great prices and very easy to purchase with great delivery service . Would definitely recommend them and use them again x

I ordered a TV prior to reading the warnings on getting a refund should there be any issue. I requested a refund prior to Christmas and was told not an issue. I then had the same issue getting the money returned as previous customers. It took 3 - 4 weeks. There is no way to contract the company by phone and via email they are unresponsive until 10+ emails sent including threats to report to trading standards. I would not recommend, it is worth spending a little more to get the product.

This is my second time buying a TV from Smart Appliances and I will definitely be using them again in the future.

Delivery takes a little longer than with the bigger stores, but Smart Appliances' prices can't be beaten and both of the TVs that I bought were in perfect, new, out-of-the-box condition. I'd definitely recommend Smart Appliances.

I ordered a TV on 12th December 24 (assuming it would be in time for Christmas), and mid January decided the only option was to write a 1 star review (8th Jan) as I had no indication if or when my purchase would arrive.

The main issue is that there is no way to contact this company. No telephone number; email simply gets an auto response reminding us that they are a family business and that the courier should contact us within 4-8 working days; and, possibly worst of all, there is a messenger system on their website which is not monitored.

I sent many messages and emails, and eventually got confirmation of delivery on 14th Jan. Following some issues with the courier, the delivery arrived on 17th Jan.

Not a brilliant experience, but the TV was considerably cheaper than elsewhere and I am very pleased with it so far.

Smart Appliances Ltd, what a fabulous service! I had been on to Samsung for weeks now trying to get a replacement One Connect Fibre optic cable for my Frame TV with no Joy, couldn’t even get the OEM part number off them. Stumbled accross Smart Appliances on’t th’owd t’interweb and they sorted me out in one email exchange! Fabulous… to top it off they are technically closed for Christmas and as such I was only expecting delivery in the first week of Jan but it arrived today..!!! Unbelievable service thanks guys small family firm showing the big dogs how to do customer service!!

Similar to the other 1 star reviews below...

I ordered a TV on 26 November, with the usual 4-8 days turnaround and received a shipping confirmation on 28 November. All good so far!

I had not been contacted by the courier so first chased on 5 December, to which "James" responded that he would try and get an update (I did not hear from James).

I followed up on 12, 19 and 20 December, with no response from either the company or courier. This is approaching 30 days late now.

As with the other reviews, live chat refers to their email, which gives a generic "we're busy" and there is no phone number.

I will update this if there's any change, but according to their contact us page, they are closing for two weeks over Christmas, so I'm not holding my breath!

Two weeks after raising the fault on the brand new Samsung TV, they are finally arranging collection. Not their fault that the TV doesn't work properly but not great customer support and a policy that inconveniences the buyer when things do go wrong.

Quick and easy ordering process with fast delivery!

Seems like a regular pattern to this scam of a company. Ordered 65 inch tv, told would be contacted by delivery company, within 4-8 working days, never happened. Tried to contact via web chat, doesn’t work, emailed them get a response saying they will contact me within 24-48 hours, never happened. Refund requested, no response. I had to open a case with my credit card company to reclaim my funds back. Scam of a company.

Edit: I have now seen your below response and to be honest I am shocked that you are lying. You responded to me only after this negative review was left begging me to remove it and saying you would refund my money. The three emails I sent that you did not respond to prior to me leaving this review you did not respond to. The TV was never even dispatched as you could provide no tracking number.

The fact you are calling what I have written as false when I will quite happily post the email thread on here to prove my case is shocking and shows the type of company you are.

Further Edit: I have also received an email stating they are willing to seek legal advice under the deformation act unless I take this honest factual review down along with also trying to intimidate me stating:

We believe this situation can be resolved amicably. Should you choose to delete your review, we are happy to move forward without further action. However, if the review remains, we reserve the right to explore legal options to protect our business's reputation.

Rather then harass your previous customers, spend your time in offering them the service you promise

Competitively priced large screen TV, quick and good communications about delivery requirements and great online updates through the shipping process. Very polite and professional two man delivery with unpacking and careful checking that the TV was delivered in perfect condition. Nicely done. Highly recommended.

WORST COMPANY I HAVE EVER DEALT WITH. i ordered a TV for £1000 + a few months ago, after weeks of emailing after the item had not been delivered (with ZERO effort to contact me), I finally got a response. My tv had been 'lost' and no one thought to contact me. 6 weeks after I purchased my original TV, this replacement arrived wrapped in black bin bags. It was only till later when I turned the device on I realised it was damaged with green spots, and burnt pixels on the screen. I messaged repeatedly for a replacement/refund with an avg response time of +1 week. The customer care employee I spoke to said I should receive delivery info for my replacement from their courier service. It has been two weeks and nothing. Now going to my bank to claim defraud! Save yourself the hassle and purchase elsewhere

I ordered an LG flat screen 48 inch television at a good price from smart appliances. There was a delay with delivery so though oh no I took a chance and I’m not going to get the TV that I hoped for.
There was no phone number on the website so I did think I had made a mistake ordering from smart appliances.
However…. They stated the TV was damaged in transit and offered me an upgraded tv or refund.
I decided to go with the upgrade and I have to say I was not disappointed. The TV was without issue and in the end I did save about 35% from normal rrp.
On this occasion the delivery was over 3
Weeks late but issues happen and I can’t fault the TV when it came

Worst company I ever dealt with, ordered a tv about a month ago. Supposed to be 4-8 days delivery time but waited over 2 weeks, no tv, no communication from the delivery company. I decided to cancel the order which they agreed on and was told I would get my refund 3 working days, waited a week nothing. Email them again it's going to be the flowing week again nothing. Lucky for me I used a credit card, called them up to do charge back under section 75 which they done straight away and I had my money back on my account. Would you believe it soon as I done that, guess what the next day I get Email from them that we have processed your refund and it will take 5 working days. They only done a refund because I informed my credit card company otherwise I very much doubt I would see my money.

Nothing delivered:
Placed an order two weeks ago. At point of sale advised it would arrive in 4-8 WD. Today is the 8th day, and not even had a delivery date booked.
Online chat facility doesn’t work, no telephone number, don’t reply to emails.
They are living behind the excuse of excessive demand owing to Black Friday. Fine, but don’t accept customer orders if you can’t fulfil them. Just greedy/ lazy/ incompetent.
DO NOT USE!

Edit further to feedback:

You did not inform me of any delays (because your communication was non existent) and did not inform me of any delivery date/ tracking details, hence the feedback I gave you. If you had been courteous and done what you said, the feedback would have likely been different.

In the 21st century, the fact that you are a family business is totally irrelevant. We as consumers, quite reasonably expect a certain level of service/ communication, of which you miserably failed. Not having a telephone number is worrying, and you only bothered to contact me after I informed you that I was raising this with my credit card company.

Shambles of a company. Anyone reading this should view other customer comments. Clear repeat of failings.

I can highly recommend Smart Appliances. They offered the most competitive price for an LG TV I recently purchased and the delivery was very quick. Would definitely purchase from them again.

TV was purchased at a good price and arrived eight days after ordering in good condition. The delivery company arranged a delivery time and arrived promptly then unpacked the tv to check for damage and that it switched on ok before leaving.

Emailed them looking for a specific Samsung cable. Great speedy response and I got the cable for a decent price. Also helped get it delivered in quick time before I moved house!

Terrible experience. Placed an order 14/11. Received an email saying item had been shipped 16/11.

Item never arrived. I have tried contacting several times through email but no reply. There is no contact number to get in touch.

Very responsive to email contact, prompt delivery, help in unpacking and checking and a great quality TV! Definitely recommend.

A great experience from this family run company. My TV was very reasonable on price and I am pleased with the diligence on checking the TV on delivery of any problems.
Although shipping was delayed due to quality control, this was communicated to me.