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Smart Plan Anmeldelser 157

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TrustScore 4 av 5

4,0

Bygg- og anleggsfirma
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Booked annual service. Nathan arrived. Barely in 5 mins and advised all ok. Was concerned advised elderly lady lived here. Wasn't concerned. Few hours later noticed pressure had dropped. Called... Vis mer

Vurdert til 5 av 5 stjerner

I don't normally leave reviews but the team behind Smart Plan deserve the praise. Customer service team are very knowledgeable and were able to answer my every question without trying to pressure me i... Vis mer

Vurdert til 5 av 5 stjerner

Great customer service all around. My call was answered within 30 seconds. Very professional agent on the phone who was very clear and understanding with my boiler issue. Within 24 hours an... Vis mer

Vurdert til 5 av 5 stjerner

I am not one to post reviews, but on this occasion I felt compelled to say "Brilliant Service" ..Start to Finish .. Highly Recommended. All i had a I do was make the phone call and the rest was all do... Vis mer

Informasjon om virksomheten

  1. Bygg- og anleggsfirma
  2. Leverandør av varmtvannsbeholdere
  3. Drenering
  4. Elektroingeniør
  5. Elektroverksted
  6. Skadedyrbekjempelse

Skrevet av virksomheten

Smart Plan are the all in whole service provider for your home emergency needs. Our products provide breakdown, maintenance and servicing for boilers, central heating, plumbing, drainage, electrics, pests, security and all manner of appliances.

Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

157 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Very helpful

Very helpful, helped get an engineer out to me very quickly as my boiler was broken. They also serviced it at the same time which was very convenient for me. Would recommend!

20. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Boiler repair

They had engineers come round in very good time and ge was very polite and courteous. Fixed my boiler issue and tested it several times before leaving.

20. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Disgusting and downright scam

Disgusting and downright scam
Mis sold service, Claiming to charge one time payment of £375 but then charging for each part and asking for money for each repair... what nonsense scam artists..Phone service not properly functioning.
Have reported to the financial Ombudsman.
My account is for the Eastney road PO48DY property, 7 emails to your said email id over the last 2 weeks....keeps getting rejected by the way.. you will need to check on your email servers as well in addition to the shoddy service.

4. april 2022
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Svar fra Smart Plan

Dear Vjay

We are sorry to hear that you are unsatisfied with the services provided to you. We are unable to identify your account from this review, could you please email us at hello@smart-plan.com with your address so that we can investigate and liaise with you accordingly?

Kind Regards
Smart Plan

Vurdert til 5 av 5 stjerner

Amazing service

I spoke to Oscar in the customer service team who was very friendly. I had an issue with my heating which was resolved the same day! Amazing service every time. Thanks Smart Plan👍🏼

8. mars 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Smart-Plan also known as UK Boiler…

Smart-Plan also known as UK Boiler Company Ltd. I took a fixed price repair policy out with them for £375. I believed I was dealing directly with the boiler manufacturer Vaillant as their website is designed to look like the genuine Vaillant site. The plumber came to my house and spent no more than 1 minute looking at the boiler as said that the PCB wanted replacing and it was a common fault. He said he would order the part. Eight days later we still had no heating. I phoned Smart Plan and they said they had refunded £240 to me because the PCB was not covered and I should read the terms and conditions. They charged me £135 for one minutes work. As far as I am concerned this is sharp practice at best and these people are to be avoided at all cost. I don’t believe they have engineers of their own, and simply phone an engineer local to you and take a big cut for themselves. Next time I’ll just use a local plumber.

2. mars 2022
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Svar fra Smart Plan

Dear Mr Marsh

We are sorry to hear that you are unsatisfied with the services provided.

We have tried to contact you several times to no avail. You paid for a fixed price repair with Smart Plan. During the phone call where you took out the fixed price repair our operatives explained specific types of work that are not covered within this product - including the PCB. Our operative explained that the full terms and conditions can be found on our website and will also be emailed to you. We completely understand that prior to an engineer attending the property you would not be in a position to identify yourself if the issue is the PCB - as such we specify that should we attend the property and the fault is a PCB (not included within a fixed price repair) we will refund you £240 and change your appointment to a call out and diagnosis. We have diagnosed the fault and offered a quotation for repair.

Kind Regards
Smart Plan

Vurdert til 5 av 5 stjerner

Good service

Very pleased with the engineer. He also had an apprentice. They were both very polite and efficient and tidy. Unfortunately there was a slight hiccup but the engineer came out and rectified this.
Highly recommend.

22. februar 2022
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

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