Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
SMART Entertainment are providers of online booking software solutions specifically designed for the leisure industry, including Indoor Soft Play and Role Play centres, Go Karting venues, Paintball, Trampoline and Inflatables, Farm Parks, VR & Simulator centres, Adventure Mini Golf, Outdoor Activity centres, Indoor and Outdoor Climbing venues, Laser Tag centres and Seasonal businesses such as Christmas Attractions, Ice Skating. We have a fully integrated Waiver and ePOS solution aswell as integrations with other solutions.
Unit 10, Rosevale Road, Parkhouse Industrial Estate, ST5 7EF, Newcastle Under Lyme, Storbritannia
4,0
7 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Nick from smart entertainment is always so helpful and patient and accommodating of all of our questions. Easy to contact and talks us through so we understand what we are doing.
I’ve been really impressed with both the software and the team behind it. It does exactly what I need; reliable, easy to use, and packed with smart features. But what really makes it stand out is the customer service. Natalie has been amazing, always responsive, helpful, and genuinely cares about getting things right. Even replies outside of normal hours on a regular basis which is incredibly helpful. It’s rare to find this kind of personal support these days. Highly recommend.
Having worked with Nick, Natalie, etc. for over 10 years now, We (Mousetrap Soft Play) can highly recommend this company. Their work ethic is really good and to support your needs very quickly.
Been using Book My Party booking system for our busy soft play for 5 years, we have had no problems or concerns with outage, if there is a query it is dealt with super quick and efficiently. The ongoing support throughout that 5 years has never changed or declined, they are always upgrading and applying changes to suit your needs, I would highly recommend Smart Entertainment to anyone looking for a booking system provider .
Fantastic service. I have been using Wannabook for almost a year and was one of the first customers when it rolled out. I have experienced the odd glitch in the system (usually due to my own event upload error) but these have always been fixed within minutes. Can’t praise the team - Natalie & Nick enough! I have messaged at silly hours of night with questions and they are always responsive and helpful. Natalie has been to our play cafe to do in person demos and has sent tutorials to me to help me upload events which is so helpful and idiot proof. Natalie set the entire system up for me and it is so simple. She even helped me with drifting up my POS when we were first opening. Thank you SMART entertainment!! Highly recommend!
Having *almost* worked with Smart several times in the past, when it became clear at short notice I needed a new booking system very quickly they were the first people I spoke to. Natalie was incredible, and they turned around an entire booking system in less than four weeks including full set up and payment integration, front of house training and more. A few tweaks once we were open, as always with any system, but I was utterly delighted.
100% can recommend and would use again!
Svar fra Smart Entertainment Ltd
Thanks Mat, so glad we finally got to work together after many years.
We used Smart-Entertainment.co.uk Wannabook system and we were really disappointed. The ticketing system is extremely buggy, not user friendly and difficult to navigate. There is no user guide and trying to make changes to events, play sessions and parties is difficult when you don’t know the system so you are reliant on their slow assistance. What’s more, when we decided to move to a new platform they ignored requests to release our customer data. Their customer service was efficient however it felt that it was the blind leading the blind. Refusing to release our customer database was the final straw. We would not recommend.
Svar fra Smart Entertainment Ltd
Hi Chris, whilst we appreciate your feedback, I am disappointed that you have left a 1 star review. There have been some advancements in our WannaBook solution since you stopped using the system back in December 2024. We have been providing online booking solutions to the leisure industry for over 17 years, and have a wealth of experience working with Play providers around the country - WannaBook is the latest solution, having been released last year. You were one of the early adopters of WannaBook, where we took on board your feedback to assist with refining the solution to meet the needs of newer advanced leisure businesses like yours. We are sorry that you felt you had a bad experience with using WannaBook, we have many other venues using the solution with positive feedback. Your customer data was sent to you in January 2025, and you still have access to the system with all of your data available as a downloadable report.
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