SLK Mobility Anmeldelser 

Bought my second set of batteries from SLK as I had no problems with the first set , unfortunately the 2nd set barely got me home on my first journey (they were fully charged over night before 1st use) . Charged again when I got home , then checked they were charged before next journey, didn't get me home , tried calling SLK No joy, charged batteries again overnight had to be recovered. Decided to email after many failed attempts to call, left a voice messages . Finally had an email back to be told cos I only charged the batteries 3 times I'd damaged them as they need to be charged 15 times to reach their optimum performance, I said my previous batteries were fine for 2 years so it must be a fault with the new ones , they kept telling me I had caused the cell damage . New batteries fully charged should get me into town and back again (less than 3 miles) SLK were not having any of it , I had the batteries tested and the failed but SLK said of course they failed cos " I " had caused cell damage , despite me telling them my last SLK batteries were fine they wouldn't accept it was more than likely a manufacturing fault . As I paid through PayPal I raised a dispute through them but they wouldn't honour my dispute and closed my case today , I'm so angry but I guess I will have to put this down to experience. In the future I will read the reviews on anything I purchase online . I see SLK have replied and as I said in my emails THE BATTERIES WERE CHARGED AS PER INSTRUCTIONS , I only managed 3 uses because the batteries failed , but SLK aren't listening.

Just an update on SLK 12 month Warranty, it does not exist, they don’t send proof of purchase (your warranty apparently) they say box it, we have done it, got in touch through Amazon to arrange return, guess what? They won’t honour warranty won’t phone to organise pick up, closed claim on Amazon total disgraceful seller! You had plenty of opportunities to sort this, plus we asked for invoice which you haven’t issued to us!!! Your know trying to get out of a hole you have dug!!!!! 07972326949!

Easy to order delivered next day batteries last well and as described

There was the odd delay with the order but that was rectified very quickly and the batteries were delivered the next day.

Cheap.

New what battery charger I wanted for the model off scooter arrived next morning perfect

I contacted them to request advice on what equipment I needed to fix my wheelchair, I was unsure but made the purchase, when I went to the shop they said it was the correct equipment and they fixed my wheelchair successfully, for about 60% of the cost of asking the manufacturer.

good price, fast delivery, helpful advise, fixed the problem; all working well so far.

The usual excellent service form SLK. Item in stock, despatched within 24hr, great price! Everything a girl could dream of! Thanks!

Easy to read Web Site and ordering.
Good value for money.
Fast delivery.
Good communications.

Very fast delivery, great service, cant fault this company,great help with Enquiries if you have to phone them.

Please read this to help you avoid this seller and save you from anxiety and stress. These mobility scooter batteries were received via Parcel Force, Parcel Force will not return these to seller Mr Stephen Knell SLK Mobility. I called this company several times no one picked up my call, a message was left saying out of office until 04/11/2024 so unable to speak to them. Problem being no courier will accept them because they are classed as “HAZARDOUS”. Mr Knell said via email it’s difficult to find a courier. To make things worse I called Customer Service the Amazon agent sent an email to Mr Knell telling him to arrange a free collection and give a FULL REFUND ASAP. The reply from Mr Knell said he wouldn’t arrange the collection then said once these batteries were received he would deduct the cost of sending them to me. This company are obstructing Amazon’s Policy under the 30 day money guarantee, then saying he will deduct money for the delivery to my step fathers home. Mr Knell knows disabled customers are buying these, he is aware the problem we have returning them, he know many are so unwell to fight Customer Rights and just give up. This problem will be put on social media to warn others not to make the same mistake. This has been raised to Klarna, escalated to Amazon’s A-Z Guarantee Refund...they are fully aware how unreasonable this seller is, there is no way these can be returned. Mr Knell knows this, he is using Amazon to sell but he is not abiding by Amazon’s business policies. SLK Mobility Mr Knell is clearly obstructing the safe return back to him, on the advert no where does it say I pay for these being delivered and that I pay for the return I’m an Amazon Prime Member this is totally unacceptable. These were accepted to be returned by the seller on 01/10/2024 spent hours trying to find a courier called Amazon on 29/11/2024 explaining difficulties finding a courier. Mr Knell has sent several replies to my messages digging his heels in refused to help. He knows these need to be returned by 09/11/2024 the last day of my 30 day return. Amazon just can’t allow this seller to us the Amazon platform to sell his products for so many reasons he’s flouting Amazon’s policies even sending customer service a obstructing reply refused what he was told to do.

Bought the 2 x Battery + Charger bundle .
Excellent service with very quick delivery, slight hiccup as the Batteries arrived but no charger !!
A quick email and Stephen was very helpful and arranged for the charger to arrive next day , which it did.
Excellent all round service and Highly recommended to all.

a company that prides its self on putting the customer satisfaction first ordered 2 replacement mobility scooter batteries free next day delivery would highly recommend

Bought 2 batteries that failed after only 3 months after being on trickle charger..disappointing BUT when I claimed under warranty they replaced without any question..So very good customer service.Hopefully just a duff batch and the replacements will fare better...fingers crossed.

Called several times now only to face a voicemail stating my call cannot be taken just now so leave a message.
I have now left two messages regarding defective mobility scooter batteries and that I want them returned for testing under warranty, but I have not received single call back

Great Product, fast delivery and good communication.

Very good services

It was easy to find the product I wanted. The price was competitive and the service from order to delivery was outstanding.