SLK Mobility Anmeldelser 

If you're expecting a replacement, refund or great customer service avoid shopping with SLK. I'm amongst others that have received faulty batteries through this companies Amazon page. Their batteries last around 3-4 months if you're lucky. When you contact them they don't want to know. Warranty is a joke as it doesn't exist. Customer service doesn't exist. The won't ever replace or refund. The physical shop is based in Hastings. Need to be reported to trading standards.

Cannot find any mention of a guarantee or even a warranty anywhere on their site. My batteries were bought 17th March 2022 and are useless. I cannot even do TWO MILES without them dying and stranding me. They should be good for about 10 to 12 miles but they are saying they are only light weight suitable for just going around a supermarket. WHAT FLAMING USE IS THAT SLK, WHEN WE CAN'T EVEN GET TO THE SUPERMARKET WITHOUT YOUR BATTERIES DYING? The returns policy is a disgrace and if they are connected and used you won't get a full refund. You have 14 days to return tehm and only if they have not been connected, you MIGHT get a full refund but even then they might take the postage costs off your refund. They need reporting to trading standards by everyone who has had trouble with this diabolical company

Ordered 2 batterys for a mobility scooter checked all prices ebay amazon google,then slk come up best price so ordered,they were delivered next day.great service great price thank you slk.glenn turrell lowestoft

Got new battery for my scooter. Battery lasted 3 months then died call them up thay spoke to my wife like bad very abusive on the phone do not buy from them don’t waste your money and thay don’t give refunds

Having ordered 2 batteries for a mobility scooter for a disabled gentleman and having bought 5000 plus to fit repair last year alone I must say I've had nothing but absolute ball ache with SLK and the lady whom claims to be managing the company .
Tried to explain on first DHL their chosen method of delivery that the software had auto generated the wrong postcode our end not theirs mind so that turned into her having right go at me which I recorded fully mind. .. Next day after sorting out mishap which was software related we were told by DHL delivery was 101 on list .... SLK told me it's up to us to call the delivery ..... Um Nope contract lies with you maybe learn some basic customer laws rules and regs surrounding sales of goods act ...
Anyhow Drivers showed up as next 1936 hours ...Suddenly their system said error in live feed .... Suddenly after around 2 mins they were closed and parcel is at depot which if was on van would not have been at depot as it half hour away from our location
Anyhow messaged SLK Facebook email and phone to no avail as well as DHl whom I spoke to briefly and promised phone call back .... Never came ...so next day delivery off SLK mobility is a joke ...
Anyhow DHl have lost parcel it seems as cannot physically locate and show me it via photo or any means so fair to say it's gone ..
SLK I've had to go to credit card to get refunded as her aggressive manner was ..no refund until we get batteries back .... Absolute gem and really shows the company in a very unprofessional manner ...
My order number if she reads which I doubt as too arrogant to talk and hung up accusing me of being loud on phone when she was talking over me mind aggressively In defensive manner .
Customers are always right in our or any business dear ... Try remember that and maybe learn some manners in conflict management training ....will help with the I'm better than you attitude to ...
You are losing what was and would be a huge amount of business as we will shop elsewhere now ... I shopped as me not the company as was getting feedback bad on your part and DHl so did research and guess what ..you absolutely shown your full colours today and yesterday ..
Contractural means I bought from you and it's between me and you not DHL like you so lovingly told me had to sort myself ...
I'm absolutely gobsmacked as to the way you spoke to a customer ...
Oh well can't see company lasting long with that attitude really can't
Order 8284 ..remember me now ..... Want the recorded calls and rest of info I'll gladly do it with GDPR request

Don't waste your money, batteries only lasted 6 months, (after a replacement when first ordered). Both batteries are useless now, was told I needed to fully recharge after each and every time they were used, even for just a couple of minutes.

I rang SLK asked if my battery size was available... Paid by debit card..
Collected from local Parcelforce depot following day.... Could not have been any easier.. 100% recommend.

I got slk because of price and didn't I pay my scooter would only get 5miles then run out I had a real hard time getting a refund in the end I told them I was prepared to got to the small claims court . They kept telling me the battery's were good I then got yuasa brand of same power rating and now I can go 17 miles and still have green light on power I found the battery's not fit for use and the seller untrustworthy.all this can be verified by the email exchange

I would not use SLK batteries ever again and would never recommend them. They did not hold the charge as they should, 3 times I limped home with 1 red flashing light. They took them back and after testing Nathan rang me to tell me they were fine. I insisted they were not, said I didn't want them back as I couldn't trust them.
Eventually, because I got upset, he said he would ring the manufacturers and then get back to me.
True to his word he did, and told me that they had agreed to refund the money!!!
Don't waste your money on these. They may be a decent price, but you get what you pay for!

WE bought batteries for my friend scooter they failed on the first trip out so asked for a return and refund, after some time Royal Mail arrived to collect them but with only one return label for 3 boxes so royal mail joined boxes together and took them. SLK then claimed the batteries were damaged by us to a point where we had taken a screw driver to the terminals and broke them off and acid was leaking, really who would do that and who would send acid soaking batteries through the mail, it was just a lie they did not want to pay for these batteries, i now know of other people buying sub standard batteries recently from this company, thankfully ebay believed me and i had a full refund. I have bought batteries from this company for years and no problem but to be treated like this by these people this time i can only assume they are in difficulty so please avoid this company.

i bought 2 baqtter4ies for mobility scooter, jan 2019. the scooter was losing power in oct. I rang to see what guarantee was, told 1 year.I took the batteries back, they said they would test them and REFURBISH THEM whatever that means? they rang a few days later to say the were allright and any problems get back to them. tried for a few days and no different than before. on speaking to them this morning, was told you have used them for 9 mths and they do lose power. and told nothing would be done.what lovely customer relations?? especially when probably 50% of business is for disabled people what a caring attitude.

Always next day delivery if ordered on time( Before 3 ) and not had a complaint
Excellent service every time

Many Thanks