Skin Vitality Medical Clinic Anmeldelser 

From the time I walked through the door I was treated kindly by every staff member I spoke with. I did a consultation for TMJ Botox where i was informed ahead of time about pricing, how many units i’d need, and what to expect. After that a lovely lady named Tori brought me in and was very sweet and comforting throughout the whole experience! My experience was a 10/10 from beginning to end. I’ll definitely be returning!

My experience was excellent today. All questions are answered promptly and professionally . Consultations, receptionists, providers work very well to provide a knowledgeable and professional service. Their teamwork is fluid and seamless.
Big shout out to the Oakville team!
Lori

Zoe is a great nurse! natural and beautiful results from her always ❤️

Extremely kind and inviting. We were well informed before the injections which were very quick!
Thanks so much

It was my first visit and they spent the time to understand my needs! They’re very knowledgeable! I’d recommend them!

The Skinvitality Milton location’s staff were very friendly from the front desk to the injector.

Lovee the Whitby location! Everyone is so nice and patient, and Anna is top tier, sooo kind and walks you through everything!! I would give more stars if I could.

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and also very knowledgeable. I unfortunately did not catch her name but will be asking for her the next time.

such a good experience at Skin Vitality in Whitby. Great customer service and my injector Nurse Arienne is amazing ! Highly recommend!

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand and explain the services and treatment plans. They erased my fears of med spas/clinics and left me loving my skin and face. Jessica was so warm and bubbly, I can’t wait to come back!

Extremely welcoming, gave detailed information on procedure. Answered any questions asked. Put at ease throughout entire procedure and explained each step throughout procedure. Honey was helpful and welcoming in listening to my concerns and helping choose the right procedures. Sana was very professional, polite and honest in giving recommendations and her opinion on products and procedures.

Always a pleasure to visit and get Nurse Amy to give me my Botox at the Barrie location!
Best time ever- always!

Everyone was super welcoming and informative! They definitely put me at ease and made me feel very comfortable.

Another great experience at my follow up. Just got a few more units, was pretty painless. The staff is lovely

I saw nurse Amy for a follow-up 3 weeks after fillers. She was lovely and answered all the questions I fired at her. She thoroughly massaged my face to be sure of smooth results. I look forward to dealing with Amy again due to her kindness, knowledge and professionalism.

Had a consultation this afternoon which was very pleasant my spouse when went to pay for the first treatment in person and his experience was excellent as well. So far so good very impressed thus far. I know it wil only get better from here.

I rarely leave negative reviews, but after my recent experience at the Skin Vitality Medical Clinic Whitby location, I felt it was important to share.
As a Google Local Guide, I regularly leave honest reviews to help others make informed decisions. Surprisingly, Skin Vitality does not have a Google review option, so this is my first review of the clinic on Trustpilot.
I have always appreciated the professionalism and kindness of the nurses at Skin Vitality. They are the reason I continued coming back. Unfortunately, my experience with the front desk management has been completely different.

Before leaving home, I confirmed through Skin Vitality's live chat that my appointment was at 12:40 p.m. I travelled from the Scarborough/Markham area and arrived only a few minutes late. Despite this, a staff member who identified herself as the manager loudly instructed the reception staff, within earshot of other clients, to "cut her numbing time to 15 minutes and cut some of the PRP time" because she claimed I was 25 minutes late.
As someone with sensitive skin, I explained that I needed the full numbing time. Instead of trying to accommodate me, I felt like I was being punished for being a few minutes late. I have been a loyal client for years, have consistently arrived on time, and have patiently waited 30–45 minutes on previous occasions when the clinic was running behind without ever complaining.
What made the situation even more upsetting was the way I was spoken to. During the discussion, the staff member compared my situation to waiting at a doctor's office, despite knowing that I had paused my treatments while undergoing DCIS breast cancer treatment. I found that comment insensitive and unnecessary.

My husband, who was waiting outside, came in after I called him. Rather than trying to resolve the situation professionally, we were offered a choice to either wait another two hours or drive home and return later, even though the clinic had previously asked me to reschedule my original appointment to accommodate their schedule.

As we were leaving, one of the managers sarcastically said, "All the best. Have a stressful day," and both managers laughed. I was shocked. No customer should ever be treated this way, especially in front of other clients.

My concern is not about a few minutes or a scheduling issue. It is about respect, professionalism, and customer service. There is a significant difference between enforcing a policy and humiliating a paying client.
Instead of acknowledging my history as a loyal client, I felt as though I was being accused of deliberately arriving late and being punished for it.
At no point was I asking for special treatment. I simply wanted to receive the full service that I had paid for.
Skin Vitality has excellent nurses, but in my experience, the behaviour of some front desk management falls far below the standard I would expect from a premium clinic.

Unfortunately, after two disappointing experiences at two different locations, I can no longer recommend Skin Vitality based on customer service alone.

Very friendly atmosphere, they explain every procedure in detail. Jocelyn is wonderful. Whatever questions about other procedures i would like she explains. Nurse Patricia was great!

Really helpful and informative! Everyone was welcoming and kind. Great experience overall

I liked how they kept checking me to see if I was ok