Thank you for taking the time to share your feedback. We're disappointed to hear about your experience with our product and service from over 4 years ago.
Since 2020, we've made significant improvements to our platform, enhancing both the user experience and the quality of the videos produced. We continuously strive to evolve our product based on customer feedback.
Regarding your specific case, our records show that we engaged in extensive communication to address your concerns, including a lengthy call to discuss how to use the product effectively for your needs. We offered additional support beyond the initial contract, including breaking down templates into scenes and providing different options to meet your content requirements.
We always aim to be transparent about our product's capabilities. At the time of purchase, you received a full product demo, and we've documented that you successfully created usable videos with our platform.
While we understand your frustration, we believe we delivered on our commitments as per our agreement. However, we're always open to constructive feedback and continuously work on improving our product and service.
If you'd like to revisit our current offerings, which have evolved significantly since your experience in 2020, please don't hesitate to reach out. We'd be happy to showcase our latest features and improvements.