I have a 10 year old SIP lathe that developed a drive problem. Contacted SIP not expecting much for such an ageing product but customer services have located the parts I need and because they are a bi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Lina was very helpful. She even took account of my location in Northern Ireland and recommended a local supplier to save me postage charges. Great service and a prompt reply, what more could you ask f... Vis mer
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Had some delivery issues with UPS damaging the product - reached out to SIP directly and was instantly helped - parts showed up next day no issues - great service - can get on with my project now :-)... Vis mer
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The table is great. The motor is powerful. Cast top is very precise. The only reasons for not giving 5* is the fence is only connected at the front so the precision is not perfect every time. A fence... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av industriutstyr
- også i
- Engrossalg av bilverkstedsutstyr
- Forhandler av sveiseutstyr
- Landbruksmaskinprodusent
- Leverandør av inertgass
- Leverandør av trykkluftverktøy
Om SIP Industrial Products Ltd
Skrevet av virksomheten
For over 57 years, SIP Industrial Products Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.
As an ISO 9001 approved machinery specialist, SIP offer customers quality, value and choice, ensuring they have the optimal product for the task in hand.
The product range comprises 12 categories, including: Air Compressors & Tools, Automotive & Lifting Equipment, Boosters, Chargers & Starters, Cleaning Equipment, Climate Control, Power Generators, Heaters, Landscaping Tools, Metalwork, Water Pumps, Welders & Woodworking Machines.
Check out the full range
Kontaktopplysninger
SIP Industrial Products Ltd, Gelders Hall Road, LE12 9NH, Shepshed, Storbritannia
- 01509 500500
- sales@sip-group.com
- sip-group.com
SIP Industrial Products Ltd
4,8
Enestående
487 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Rob ticked every box
Rob ticked every box.
Good traditional (but no so common these days ) customer service and then some !
Thank you Rob for your help
31. mars 2026
Svar fra SIP Industrial Products Ltd
Thank you Larry, for the 5* review. We're glad to have been able to help and will pass on your thanks to Rob.
Kind Regards,
Team SIP.
Updated Review
I own a SIP TP550 pressure washer that I have had for around 3 years. The recoil unit used to start the washer failed while starting, rendering the unit unusable.
After my initial review, SIP Industrial Customer Services Manager did reach out to me to see if they could resolve the spares issue for my pressure washer.
This has been completed, and I have the unit back working.
SIP is currently reviewing their internal processes and parts-stocking policies to help prevent situations like this in the future.
So for me, this has been a better than expected outcome, and SIP has stepped up to help a customer.
I will continue to use SIP for their products as I have renewed faith in their customer services and spares support.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra SIP Industrial Products Ltd
Hello Martyn,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulty you have experienced in sourcing a replacement part for your machine.
We would like to reassure you that we currently stock over 94,000 parts and spares in our warehouse. Unfortunately, on this occasion, we were unable to fulfill your specific request, which we understand is frustrating.
We also recognise that the guidance you received did not meet your expectations. Your comments regarding our after-sales support have been noted and will be shared internally, as we are continually working to improve our service.
Our Customer Service Manager has reached out to you directly via email, as we are actively exploring alternative options to help resolve this matter.
Thank you for your patience and understanding.
Kind Regards,
Team SIP.
I needed help with a repair
I needed help with a repair and the chat line were right on it. Great service .Thanks to Rob my problem was sorted.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra SIP Industrial Products Ltd
Thank you for the 5* review, James! We're glad to have been able to help quickly and will be sure to pass on your thanks to Rob.
Team SIP
SIP 7 ton vertical log splitter
Delivery within 3 working days, item was well packed the whole process was seamless. My 7 ton log splitter is great quality, easy to assemble,it runs quietly and is very efficient when using the ram return restrictor.
26. mars 2026
Svar fra SIP Industrial Products Ltd
Thank you for your 5* review, Peter! We're glad to hear that you're pleased with your new log splitter.
Team SIP
Great piece of kit!!
Purchased welder for my husband he says it does what it says on the tin. Easy to use and a good finish weld. SIP website great and very fast delivery. Very happy hubby ⭐️⭐️⭐️⭐️⭐️
19. mars 2026
Svar fra SIP Industrial Products Ltd
Thank you very much for the kind 5* review, Carol! We're glad to hear your husband is pleased with his welder and that you found our website easy to use. Please don't hesitate to get in touch if you need anything else.
Team SIP
I work in a warranty department and…
I work in a warranty department and find this company excellent to deal with
25. mars 2026
Svar fra SIP Industrial Products Ltd
Thank you for the 5* review, Russell! You know where we are if you need anything else in future.
Team SIP
Svar fra SIP Industrial Products Ltd
Thank you for leaving us a 5* review, Geoffrey! Please don't hesitate to get in touch if you need anything else.
Team SIP
BSP Sales Centre Ltd
SiP assisted BSP with a tricky application.
04331 Petrol Compressor c/w Electric start & additional Battery components.
Excellent service
19. mars 2026
Svar fra SIP Industrial Products Ltd
Thank you for your 5* review, Bob! We're pleased to have been able to help you out with your Compressor. Please don't hesitate to get in touch if you need anything else.
Team SIP
An Excellent Customer Service Experience
To be honest, I didn't expect much from my enquiry, which related to a 2007 battery charger. But the agent I spoke to, Rob, could not have been more helpful. I gave him the model/serial number. For several minutes he poured through information from the documents available to him. Unfortunately, he could not directly put his finger on the information I wanted but it was not for trying. I fully understood his problem, owing to the age of the product, which I had had for at least twenty years - maybe longer. But it was a good exercise in excellent customer. A pity most other companies customer service agents do not follow his good example.
11. mars 2026
Svar fra SIP Industrial Products Ltd
Hi Tony. Thank you for your 5* review! We'll pass your positive comments on to Rob and we're glad that you were pleased with the service we provided, even if we weren't able to provide the information you needed.
Here to help if you need us in the future!
Team SIP
Your efficient way of doing business…
Your efficient way of doing business which I appreciate very much and I will have no problem buying another SIP product.
Thank you.
10. mars 2026
Svar fra SIP Industrial Products Ltd
Hi William. Thank you for your 5* review! If there is anything else we can help with then please let us know.
Kind Regards,
Team SIP
Dealing with Rob in Sip group / service…
Dealing with Rob in Sip group / service UK. he was fantastic help locating my part and assisted me with ordering part
6. mars 2026
Svar fra SIP Industrial Products Ltd
Hi John. We are so glad that Rob has been able to identify the part number you needed to repair your heater, and was able to provide you with suitable distributors to place your order through.
Here to help if you need us again!
Team SIP
Communication was excellent
Communication was excellent.
Actions speak louder than words and in this case All thier actions were Implimented and completed in a very quick responce time.
I couldnt rate them any higher. An excelleant Company Highjly Recommended
Thank You
18. februar 2026
Svar fra SIP Industrial Products Ltd
Hello Gordon, thank you for your 5* Review. We appreciate you taking the time to share your experience. Our Team always strive to deliver excellent service, so it is good to know that it reflected in your experience with us.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Contacted SIP regarding a warranty issue
Contacted SIP regarding a warranty issue. Communication was great and item was replaced swiftly. Great customer service!
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SIP Industrial Products Ltd
Thank you Michael, for taking the time to leave us this review. Pleased to hear that our Warranty Claim process was quick and smooth.
It is always our goal to provide swift solutions, so should you need any further support, please do not hesitate to contact us.
All the Best,
Team SIP.
Exelent seevice
17. februar 2026
Svar fra SIP Industrial Products Ltd
Thank you Aled for your 5* Review. Happy that our service met your expectations.
If we can be of help in the future, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Excellent customer support!
I requested information on a product that is no longer available. In less than 24 hours I received an e-mail with the information I requested. What a great example of customer support!!!
9. februar 2026
Svar fra SIP Industrial Products Ltd
Hello Jim, Thank you for your 5* Review. We are always happy to provide information and support however best we can, so it is good to see that our Team assisted successfully.
Please don’t hesitate to contact us if there is anything else we can help you.
Kind Regards,
Team SIP.
Great customer service
Great customer service! Got a manual for a model that was last manufactured in 2002!
5. februar 2026
Svar fra SIP Industrial Products Ltd
Thank you Rak for your feedback. It is appreciated.
We are here should you need further assistance.
Kind Regards,
Team SIP.
SIP 10” Bandsaw (01484) Refurb
Very helpful advice and link to spares stockist, despite bandsaw no longer being supported.
27. januar 2026
Svar fra SIP Industrial Products Ltd
Thank you Paul, for your 5* Review. Please do not hesitate to contact us in the future if needed.
All the Best,
Team SIP.
Great company to deal with.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SIP Industrial Products Ltd
Your feedback is appreciated, Kevin. Please do not hesitate to contact us again if required.
All the Best,
Team SIP.
Matters resolved.
Matters resolved good service from Nanci, Nacchi not so good.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SIP Industrial Products Ltd
Thank you for your feedback, Derek. Please do not hesitate to contact us should you need further assistance.
Kind Regards,
Team SIP.
Bravo 👏
Hi
Lina was extremely pleasant & helpful
I was very grateful fo the call to tell me the account was open
Thank you 👍
28. januar 2026
Svar fra SIP Industrial Products Ltd
Thank you Bryan for your 5* Review. It is good to see that Lina assisted efficiently. We will pass on your comments to her.
Again, thank you for choosing SIP.
Kind Regards,
Team SIP.
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