Singtel Anmeldelser 141

Very bad experience. Spend 30 minutes to get correct person you answer my questions. In the end still not get things done

Poor customer services.
Eg : Thank you for being Singtel Priority customer. Hi there as much as I love to call you I am unable to since I am currently assisting customers via chat platform.

Terrible service. Delivery date was sim card was supposed to be today. Stayed home all day. Nothing. Waited for hours for their whatapp chat to reply me. Was told it is actually tomorrow. Said i must personally receive it or authorise someone to receive it. I asked for it to be delivered to my office instead since i have to be at work. Was told cannot. Must write an authorisation letter, show my nric n my partner's nric. How ridiculous. No exceptions on how to do service recovery when they themselves screwed up.

I had issues with my set top box . It doesn't stream any TV channels. I called about 7pm probably got thru (after punching many numbers) to an agent named Darwin. Not very pleasant guy always trying to tell me to be patient when he is the one refusing to hear me out. I only had issues 2 hrs after recontracting at Singtel shop that afternoon. Prior to that my husband was watching TV fine. He made me plug off , plug new hdmi cable and everything. When I told him I just recontracted he said did you call to asked someone to come for service. Wasn't helpful at all. Trying to cut me short while I'm explaining and always saying I shld exercise patience. He's very abrupt and disrespectful. Not courteous or polite at all. His tone just shows he's unhappy and abrupt.

Nobody turned up for installation of broadband

Singtel bill me for the month of june twice!

Their technical service is good, technician on the ground solve problem and quick.

But their backend services, IT and data management seem to be horrible and work in silos.

I just switch to Singtel Home internet at the start of May (not a good idea to switch thinking back now).

They bill me partial month for May and a full month of June, total about $53, in the month of May. Ask to clarify why so high, they say the bill is processed at middle of the month so they charged me partial of May and full of June.

Quote:" Your first month subscription is charged starting from the date your service is activated till your first bill is generated. This results in partial month charge(subscription)
As your service start date can be on any day of the month but the date on which your bill is generated adheres to our fixed billing schedule"

Come end june, they send me another bill of $40 for the month of JUNE!! What the heck?! I already paid both months in May, and they bill again?!!

I paid for more unhappy experiences.. not going back to singtel because after the contract ends, the internet plan is twice the amount ($85/month)! I not sure if they will notify me if my plan is expiring. I doubt so since their backend system doesn't seem to work for good customer experience.

A company so huge and of long history can't even handle their bill payment system. All these troubles for a 3Gbps.

I had trouble with my internet connection the instant I enter my room. I called for assistance from Singtel and they send their personnel named Jay. Jay was such a professional individual. He guided us well with what we are to do and proposed alternatives solutions to our problem. We are happy that our problem got solved by Jay. Thank you so much Jay ! You are the BEST!

Singtel. They Called me and insisted me to recontract despite saying no. They convince me that bill will be the same charges with free wifi mesh. After you agreed, a month later they charge extra on the wifi mesh. I told them to investigate after awhile they just handed me early termination fees for the wifi mesh and charged me $231/-. Im having a hard time with them. They are not honest and just charged you without consulting you. This is the worst customer service experience i ever had. Giving you bad days to deal with. Please think twice before signing up with them. You won't have peace of mind.

Very disappointed with Singtel’s misleading marketing tactics. When I recontracted, I explicitly told the staff I did not want any promotional add-ons or frills. Yet, without clear consent, these add-ons were included “for free” temporarily, and later quietly charged at $4.58/month.

Yes, the amount may seem small, but every dollar counts especially in Singapore where the cost of living is high. These charges were auto-deducted, and like many customers, I have multiple bills to manage each month. It is unreasonable to expect customers to scrutinize every invoice just to catch these hidden charges.

The ethical thing to do would be to automatically remove these promotions once the free period ends—not to wait for the customer to notice and call to cancel. Getting through to customer service is another frustrating process with long waiting times.

This feels like a deliberate tactic to profit off customers’ inattention, and frankly, it erodes my trust in Singtel. I hope regulatory bodies like CASE or relevant authorities take a closer look into such practices.

This kind of marketing trick is not just inconvenient, it is deceptive.

I have been experiencing consistently high ping issues with Singtel fibre broadband for the past two years. My ping to Singapore-based servers has been between 35-40ms, while other providers offer pings in the range of 0-5ms. Despite reaching out to Singtel multiple times, they have repeatedly assured me that everything is functioning normally. However, these days, my ping has increased to 90ms on Singapore servers. Finally my contract ends soon and I can cancel their service even before it's end I have already applied with another provider.

Given this ongoing issue, I strongly recommend considering other fibre broadband providers. It seems that Singtel is more focused on profits than delivering quality customer service.

I would have given a zero if I could. Terrible customer service and zero customer experience. Maybe I should say, very negative experience. Agent absolutely has no patience, rude and condescending. I have called them to help resolve a fixed line issue for my parents. Imagine if it has been them on the phone. Goodness me. SingTel should really send its agent for training. I know agents are hard to employ but having these agents with little or no empathy is of no help. And don’t give. Get me started on the AI chat on WhatsApp. After spending a long time time on the chat, it directed me back to 1688. Waste of time.

It's the worst. You cannot get anyone. Even on WhatsApp they leave u for days before they reply. And guess what. Nothing done too. Their self help solutions doesn't help with all the bugs.

As a new user, getting hold of a person is impossible when you call the 1688 number.
I spent 1.5 hours getting through and, I was sent to the App Store - one-time pass codes, etc.
None of it worked, so I had to call a different line to talk to a person who could transfer me to the center in the Philippines.

Finally
The technician showed up well, knowing that one router is not sufficient to cover the layout. So now I need to go through the process again to get the second router.
I want to give zero stars as this is probably the worst experience, but unfortunately, I have signed up for two years!! Please don't repeat my mistake.

Singapore should be ashamed of such an organisation. Incompetent, unprofessional and substandard technology when it comes to their website for services or payments.

I agree that Singtel services has been getting worse, especially how they promote at events. After a sale, it is very difficult to reach any help online, only if you are a corporate customer!!
Recently got an email telling me I have a 6-month complimentary preview of 100 channels and 2 days later emailed me to tell me it is a system error!!

singtel operates on a completely non transparent scam model. say one thing and do something else. charge customers and take a chance whether they are alert. i have been charged for NLT for routine recontracting of broad band services and they have the audacity to charge equipment charges 167 where as nothing was agreed. this is the second time in two weeks their order taker is created a disaster. they use Aginet wifi but the app is faulty and wont allow set up or login by customers. too many issues with singtel. Bottom line untrust worthy company , disastrous customer service, no management oversight, no governance nothing good to say. Wifi does not work most of the time, It is impossible to reach any one unless you are prepared to wait for 30 min. they deliberately don't give you the menu options to reach an officer. Shirley bot is the most stupidest bot ever that i have been. I would give negative star. i wonder how their board tolerates this kind of governance and poor execution and customer service. I have not yet received any response and waiver of 167 wrongly billed in May 25. they know it is their order takers mistake but trying to delay and waste customers time. Order takers less said the better. untrained and let loose to create disasters !

They failed to turn up for appointment to service my broadband installation despite they are the one rescheduling it as they have some system migration on the date of appointment. They still ask the customer to call their sales team to feedback and reschedule another appointment. This is ridiculous.

Absolute dog shit Waste of time, spent hours trying to purchase a data roaming deal that they kept promoting, just to spend hours with service staff trying to activate it; only to find out that my account is ineligible. Such a useless and incompetent service, only good part was the helpful staff.

I think Singapore ISP has always been reliable. But recently I see a sharp decline in service provided.
From signing up a broadband plan where reschedule of date fail, singtel pass one pass login failure, calling 1688 helpline not getting needed assistance.
Such are basic features which used to be an ease. What is going on??