Bought a co-ord trousers and top. Trousers arrived with stains on them. Wanted to return both as was bought as a set for an occasion. Wouldn’t refund me for the top. Extremely poor customer service (a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Super speedy next day delivery. Items were beautifully packaged. All items are great quality and a lovely fit. I am 5ft9in and the tall berry satin trousers fit beautifully. Delighted with my purchase... Vis mer
Delivery was super quick. Unfortunately because the Orla Skirts are satin they arrived with strong creasing so will need to be pressed. Also the navy Orla Skirt is a lot lighter in colour than appe... Vis mer
Selskapet har svart
The website is easy to negotiate. The service was impeccable. I ordered two items on a Wednesday pm & my package arrived on Thursday morning .My items were of great quality & value for money . I will... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Sinead Keary The Label is an Irish fashion brand, founded in 2020 by Personal Shopper and Designer Sinead Keary. The first collection came to life after 12 years of working in luxury retail and with hundreds of personal shopping clients who repeatedly expressed that they had a wardrobe full of clothes and nothing to wear. Sinead set about designing a collection of luxury essentials to help in forming the foundations of a capsule wardrobe collection to act like pieces of a jigsaw puzzle, enabling women to make better sense of their wardrobe. Sinead Keary The Label is now a leading design house for timeless luxury fashion essentials which have been thoughtfully created to empower women to feel stylish and confident with every outfit. Minimalism, femininity, fine fabrics and perfect fit are all essential components to the label collection.
Kontaktopplysninger
Irland
- sineadkeary.com
4,2
Bra
307 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing..start to finish..
Amazing..start to finish... well priced. FAST delivery. And very high quality.
Spent the night getting compliments
26. januar 2026
Svar fra Sineadkeary
We are delighted you loved your purchases!
Svar fra Sineadkeary
Hi Brid, we can provide some styling tips if you wish to reach out to hello@sineadkeary.com.
Gorgeous pieces, great service …
The products are beautifully made and packaged. Delivery was swift. The follow up email from Sinead Keary to thank me for my custom was a lovely touch. Will definitely buy from this brand again.
29. desember 2025
Svar fra Sineadkeary
Thank you for your kind words, so delighted you love your order.
I ordered a coat which was endorsed by…
I ordered a coat which was endorsed by a popular influencer, and it is too big. Of course I was mindful of ordering from a niche company and read reviews prior.
The order was made on Dec 26, 2025. Received the item Jan 10, 2026. I initiated a return on Jan 14, 2026 and the link to dpd provided does not seem to work. Called dpd, who said to take this up with Sinead Keary. No response to emails, dm on instagram fron Sinead Keary. There is no number to call or chat option. They have no path for returning my item. Very frustrated and feel like I have a useless coat for 239£ which I can never wear.
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sineadkeary
We’re so sorry for the frustration and inconvenience caused. This is not the experience we want for our customers.
Please reach out to us at hello@sineadkeary.com, and our team will be happy to assist and make this right. We truly value our customers and appreciate the opportunity to resolve this.
Kind regards,
The Sinead Keary Team
They have my item and my money. Daylight robbery
I sent an item back requesting an exchange. I paid for tracking on this. Item has been returned and I’ve had no acknowledgment that’s the items been received and no communication regarding the return. I’ve emailed, DM’d, publicly commented on their socials and I’ve heard nothing back. They have my item and my money. I’d appreciate a reply back and the exchange I asked for or I’ll be going further about this. They are supposed to be a luxury brand and there is nothing luxury about the customer service. It’s appalling. Quick enough to comment and like influencers posts but ignoring their own paying customers emails and messages. Shocking
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sineadkeary
We are so sorry for the delay and the frustration this has caused. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication regarding your returned item.
Please email us directly at hello@sineadkeary.com
with your order details, and our team will ensure your exchange is processed immediately. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Non existent customer service
I received an item as a Christmas gift that didn’t fit and attempted to return it for a credit note. The online returns system wouldn’t recognise the order details, so I submitted the information manually as instructed on 29th Dec. I received an automated response saying someone would be in touch, but no one ever contacted me.
I followed up multiple times with customer service and received no response. Because the return was never approved, the return window has now passed and I’m left with an item I can’t use. This was my first experience with this brand, and it will be my last.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sineadkeary
We’re very sorry for the frustration and disappointment caused by your experience. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication regarding your return.
Please reach out to us directly at hello@sineadkeary.com
with your order details, and our team will do everything possible to resolve this for you. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Svar fra Sineadkeary
Thank you for your kind words!
Emailed customer service several times…
Emailed customer service several times and question was and still is ignored.
29. desember 2025
Svar fra Sineadkeary
We’re very sorry that your messages have gone unanswered. This is not the experience we want for our customers, and we sincerely apologise for the frustration caused.
Please contact us directly at hello@sineadkeary.com
with your details so we can resolve your query as quickly as possible. We truly value our customers and appreciate the chance to make this right.
Kind regards,
The Sinead Keary Team
The worst service!
Bought a top at 30% off, top was too small. Went to return it & they only allow to put the amount back on a gift card because it was a final sale product....yet the top is now 50% off on their website so it obviously wasnt final sale! Have had no response from customer service in over 2 weeks despite numerous emails. Appalling customer service. Still dont know where I stand
29. desember 2025
Svar fra Sineadkeary
Thank you for your feedback, and we’re very sorry for the frustration caused.
Please email us at hello@sineadkeary.com
with your order details, and our team will review your case and work with you to resolve this. We truly value our customers and want to make this right.
Kind regards,
The Sinead Keary Team
I sent item back as it was too small,I…
I sent item back as it was too small,I emailed enquiring about my refund sent on details yet no response
29. desember 2025
Svar fra Sineadkeary
We’re very sorry for the delay and lack of response regarding your returned item. This is not the experience we want for our customers, and we sincerely apologise for the frustration caused.
Please email us directly at hello@sineadkeary.com
with your order details, and our team will ensure your refund is processed as quickly as possible. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Unbelievable service ….
Unbelievable service ….. thank you so much …. Everyone adores your clothes on me
Thank you
Nan
29. desember 2025
Svar fra Sineadkeary
Thank you so much for your kind words! We’re thrilled to hear you and everyone around you are enjoying your pieces. Your support means the world to us!
Great customer support
Great customer support, quick and hassle free!
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sineadkeary
Such kind words, thank you!
Quick delivery and beautifully wrapped..
29. desember 2025
Svar fra Sineadkeary
Delighted you love your pieces, your support means everything.
Svar fra Sineadkeary
Thank you, we hope you love styling it!
Absolutely delighted with all my…
Absolutely delighted with all my purchases, as a curvy lady I wasn’t sure about the sizes but they are amazing!! Everything fitted beautifully and I am just sorry I have never ordered before!!! My new obsession
30. desember 2025
Svar fra Sineadkeary
Thank you for your support!
Prompt delivery of a quality product!
29. desember 2025
Svar fra Sineadkeary
Thank you for your kind words!
Quick delivery & great quality!
Really speedy delivery which I was very grateful for as I had left planning my Christmas outfit to the last minute!
Great quality, delighted with my items. Thank you.x
29. desember 2025
Svar fra Sineadkeary
Thank you so much for your lovely feedback! We’re thrilled your items arrived in time and that you’re delighted with them. Enjoy your outfit!
Svar fra Sineadkeary
Thank you so much! We’re delighted you’re happy with the quality and delivery!
Svar fra Sineadkeary
Your support means everything!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.