Despicable service and nothing but lies
We originally ordered 2000 litres of oil for delivery on the whenever service through BoilerJuice 2 days later our oil ran out due to a leak I called boiler juice to try and pull the order forward to which I was told that couldn't be done, but I could order another 500 litres for emergency delivery which I did do! The delivery was guaranteed for the next day (Wednesday) by Simpsons oils the next day came and went I phoned boiler juice to see where the delivery was to be told that Simpsons oils had problems with their tankers and it would tomorrow (Thursday) again waited all day for delivery no sign of the oil I phoned again to be told still problems would be tomorrow (Friday) now been waiting without heating and hot water in Scotland with Snow showers for 4 days (humane behaviour? I think not Simpsons Oils/BoilerJuice). Friday lunch time came I was expecting my family home for the weekend and still no Oil!!!!! Phoned BoilerJuice again to be told that Simpsions Oils have constantly lied to them about delivery and the oil would not be delivered until the Monday yes you have read this right Monday!!!! BoilerJuice gave me Simpsons Oils contact detail to which I phoned to be delt with in an uncaring brushed off manner. I decided that because of the way I was treated to cancel the order and not give Simpsons Oils my business even although I was desperate for Heating and Hot Water as the original order would be coming on Wednesday as confirmed to my husband by BoilerJuice on the Monday. They also confirmed we would be refunded the full amount for the emergency failed delivery to which I am still waiting for today!!!!! and yes you guessed it no heating oil delivery promised again for tomorrow Thursday!!!!! what a joke of a firm mindless lies from beginning to end. My usual supplier quoted a cheaper price than BoilerJuice and guaranteed delivery 2 days later keep it local folks!!!! no lies and delivery exactly when they say they are delivering.