Simply Underlay Anmeldelser 322

TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Good service and prompt delivery. Carpet fitter impressed with product and ease of use! I have not fully tried out the new underlay yet but first impressions of Plushwalk 12mm its excellent.

Vurdert til 5 av 5 stjerner

The best price I could find for Plushwalk underlay and the only place that sold it in just the right size for the bedroom it was fitted in. Incredibly fast delivery service and arrived in good conditi... Vis mer

Vurdert til 5 av 5 stjerner

Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Vis mer

Vurdert til 5 av 5 stjerner

After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Gulvteppebutikk

Skrevet av virksomheten

UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

322 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 5 av 5 stjerner

Service was excellent

Service was excellent
Respond to email promptly
Even after order was placed made sure everything was ok
Great

18. juni 2024
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Svar fra Simply Underlay

Thank you for your review. We were happy to help and hope to serve you again in the future.

Vurdert til 5 av 5 stjerner

Quality.

After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued customer. It's when things go wrong you see how good people are.
I will definitely be using this company in the future, highly recommended.

18. juni 2024
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Svar fra Simply Underlay

Update: We appreciate you graciously updating your review, Matt. And I'm glad we got to the bottom of the issue.

Hi Matt.

I've already emailed you separately about this issue, but I will respond here for the benefit of other customers.

We sincerely apologise for the issue you experienced with your order. We had no idea there was a problem until we read this review, as your emails went into our spam folder for some unknown reason.

We would never ignore a customer and pride ourselves on going above and beyond when it comes to service, as the other reviews on Trustpilot will attest.

I've refunded the tape that went missing in transit, along with your entire delivery charge, as a way of making right the stress and anger we've inadvertently caused.

Going forward, we've implemented new filters and internal processes to ensure that we don't miss any correspondence from other customers.

We hope you'll give us another chance in the future as this isn't an accurate reflection of how we normally conduct business.

Best,
Mike

Vurdert til 5 av 5 stjerner

All good

All good, top product and fast delivery.

4. juni 2024
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Svar fra Simply Underlay

Thank you for your review. We only stock products we would be happy to have in our own homes, so we're glad you liked it.

Vurdert til 5 av 5 stjerner

Great service

Great service. Very quick delivery, competitive pricing. Will use again.

13. mai 2024
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Svar fra Simply Underlay

Thank you for your review. We look forward to serving you again in the future.

Vurdert til 5 av 5 stjerner

Great service

Great service. High tog underlay with next day delivery at a fraction of the high street retailers.

8. mai 2024
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Svar fra Simply Underlay

Thank you for your review. We offer the best price we can on all our products to make them affordable for all - way below the big-name high street shops!

Vurdert til 5 av 5 stjerner

Underlay for laminate

Really good underlay, easy to order and dispatched and arrived promptly. Good service all round.

10. mai 2024
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Svar fra Simply Underlay

Thank you for your review. We're glad you're happy with the quality of the product and speed of service.

Vurdert til 1 av 5 stjerner

Very rude delivery driver.

Delivery driver phoned and asked me to meet him at the end of the road. This was Not possible, I am elderly and underlay is heavy. I explained this and Then he threatened to leave the underlay there at the.
End of the road. I told him I had paid a high delivery charge and therefore i would like my underlay brought to my door please. He did so, with no problem other than that he reversed but he was rude and sulky on arrival. Not a pleasant experience at all.

7. mai 2024
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Svar fra Simply Underlay

We're very disappointed to read this review and hear about your experience with DX Freight. We pay a lot of money for delivery, and this level of service is clearly unacceptable. We've lodged a formal complaint with the courier.

Hopefully, others will see that this star rating doesn't reflect the quality of our products or the level of service we provide. As we weren't aware of the issue in this instance, we couldn't advocate on your behalf.

Vurdert til 5 av 5 stjerner

Very Pleased With My Underlay.

Very Pleased With My Underlay.
Extremely Soft & Was Kept Updated Regarding Delivery.

7. mai 2024
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Svar fra Simply Underlay

Thank you for your review and we're glad you're pleased with the product chosen.

Vurdert til 4 av 5 stjerner

Website easy to use

Website easy to use. Product seems good and was easy to lay. Bought to make a suspended floor warmer in winter months.
Although I left a written message with the order it arrived the day before when we were not there, a neighbour kindly took it in.

29. april 2024
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Svar fra Simply Underlay

Thank you for your review and your neighbour being so accommodating! Unfortunately we don't have control over the courier routes, which means on our standard service we cannot request a delivery date. However, we do provide a tracking link that updates each morning to try and help alleviate missed deliveries.

Vurdert til 5 av 5 stjerner

Exactly what i needed

Exactly what i needed, no fuss, good price and turned up when it said it would

16. april 2024
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Svar fra Simply Underlay

Thank you for your review. We pride ourselves on our service so this is nice to hear.

Vurdert til 5 av 5 stjerner

Competitive pricing and a good range of goods.

Competitive pricing and a good range of goods I was interested in.
Item arrived well packaged, with good communication about the delivery which was very useful.
Good quality items delivered timely.

10. april 2024
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Svar fra Simply Underlay

Thank you for your review. We're glad we lived up to our own expectations.

Vurdert til 5 av 5 stjerner

Second purchase

Second purchase, great communication and fast delivery. Would highly recommend.

15. april 2024
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Svar fra Simply Underlay

Thank you for your review and choosing us again. I hope we get to serve you again the future.

Vurdert til 5 av 5 stjerner

Great comms

Great comms, good quality at reasonable price

11. april 2024
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Svar fra Simply Underlay

Thank you for your review and we hope to serve you again in the future.

Vurdert til 5 av 5 stjerner

Simply the best

As the name of the company says its simple. From ordering to delivery it took 3 days. Great choice for all budgets at competitive prices. Can't wait to see what the plushwalk feels like in the bedroom. Do not hesitate to use this company.

10. april 2024
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Svar fra Simply Underlay

Thank you for your review, we really appreciate it. You won't be disappointed with Plushwalk - we all have it in our own bedrooms!

Vurdert til 5 av 5 stjerner

Fast delivery

Fast delivery, courier called ahead to confirm delivery address, will definitely use this company again.

28. mars 2024
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Svar fra Simply Underlay

Thank you for your review. This is the level of service we expect to deliver for our customers.

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