Simplespex.co.uk Anmeldelser 129

What a great company. It’s almost shocking, top tier service perfection. I threaded the heads of two screws trying to get the lens out of my glasses. Initially forgot to send them in and when I emailed months later asking if I could send them in on the original invoice and price - replied quickly and no problems at all to send them. I originally ordered two screws to be drilled (I couldn’t imagine how those screws would come out otherwise, ridiculously tight and I completely destroyed the heads in the process). They called me on the phone to explain they were repaired and explained they had managed to remove the screws without drilling and as a result.. provided me a 50% refund because they’d extracted the screws more easily. I don’t think I’ve ever come across a more honest company in my life. Glasses turned around really fast. They were sent back immediately, perfect, new screws and a spare set with not a mark on the glasses and my new lens are now in within a few working days of having posted them to them. Seems like all the trustpilot reviews are equally gushing and they absolutely deserve all of it and more. I couldn’t recommend them more. I’m still amazed there actually are businesses like this that even exist. Superb.

Quality service, fast, value for money, friendly and helpful.

Second time using Simplespex. Once again exemplary service
from George and staff - communication, advice, speed of turnaround, workmanship and of course excellent value for money.
I can't recommend Simplespex highly enough.

Great service and Repair, didn't expect them to be able to repair my glasses frame, but they did,saving me several hundred pounds.

One of the metal arms holding a rubber nose pad suddenly broke off. I sent a picture of it and received a very reasonable quote to replace both. George was very honest about my options for repair. Posted my frames on a Monday and received them back by Thursday. Amazing service!!

Excellent service. Amazing Spectacles.

I ordered varifocals regkazing with transitions. I was bit worried but took a leap of faith. I don't regret it all.

My experience has been excellent.
I recommend with hesitation.

Sent three pairs glasses to Simplespex after my local optician told me they couldn’t be fixed and I’d need to buy new frames. Had never heard of this company before so was sceptical I was just sending expensive frames to a random company never to be seen again. All three pairs came back fixed within a week and I even got a refund for one pair because it was a cheaper type of repair than I had paid for. Will be recommending them to everyone I know who wears glasses!

First Class Service from George. He advised me how to choose the correct replacement full frame. The work was completed in just a few days, was of excellent quality and great value.
Cannot recommend enough 👍
Thank You

Quick, efficient and honest! I sent a pair of glasses off for a repair a retail chain told me wasn’t possible and they were fixed and back with me within a week. I was even partially refunded because the repair I had chosen wasn’t actually needed and I’d paid too much. Can’t recommend enough!

Excellent excellent service. Swift and you actually get to speak to the person named on the website, who fixed the glasses, which arrived back in 3 working days!
I wish all business operated like this.

Having been to a high street optician where my frames and lenses came from to ask if they could repair the arm that had come off my glasses, I was told they could not repair them as the spring was broken and I would have to buy new frames and lenses. I found Simplespex on my search engine who after receiving my photo of the damage said they could be repaired. The service was beyond amazing in the finish the cost and the time frame of sending them off and receiving them back fully repaired. I can’t thank George enough and would recommend him 100 times over.
Marilyn

Many thanks to George and all at Simplespex for doing a great job on my glasses. The service was excellent - well done.

Within the domain of Customer Services, the highest accolade that can be awarded within the industry is the recognised term “FIRST CLASS”. Apple and Rolls Royce being just two such worthy recipients. The level of service I’ve just received from George at Simplespex, is indeed FIRST CLASS. Superb workmanship. Rapid turnaround and excellent value for money. Can HIGHLY recommend! Sincere thanks George, for a job so very well done!

A Silhouette rimless side-arm snapped off in late December. By default I would have gone to a local opticians to seek a repair, but shops were closed and in any case I now realise this would have been a waste of time.
By chance I came across simplespex on the internet. Sceptical at first, I was astounded how quickly George replied to my query, and for his excellent and money-saving advice.
I received my repaired glasses just a few days later. The 'copy' titanium side-arms to me are indistinguishable from the originals, and are just as comfortable.
Very impressed with the speed and quality of service!

I would like to say thank you to Geroge for his professional advice, help and service to fix my glasses. My glasses are alway sliding down from my nose and I snapped one of the hinges. George not only fitted in nose pad arms to stop my glasses sliding down from my nose, but also repaired my broken hinge of my glasses. He is very helpful. The service is speedy and I managed to get my glasses back before Christmas. Highly recommand to anyone who needs optical advices or service.

Used for the 2nd time & again the service was brilliant & I received my glasses back earlier than expected.

The quality of work is excellent & I would highly recommend.

Excellent repair, done very quickly. Real craftsmanship shown in the way it's been done.
Many thanks!

Thoroughly recommended - I used their reglazing service for ultra high index lenses and they were excellent. Fast turnaround (only took a few days) and very reasonably priced. Give George a call if you can't find what you want on the website - he is an absolute professional.

As long as SimpleSpex continues in business I can't imagine going anywhere else. This place SimplyAwesome.! Slightly wary when I first arrived at the somewhat unusual premises but as soon as I got chatting I realised I was probably in the right place. Now I have my glasses I can say with absolute certainty this place / owner is simply outstanding. Thanks so much

Outrageously efficient, friendly and fabulous! I was distraught when my glasses broke and Simplespex were my saviour.
The opticians said they were unfixable...but that was a lie. Simplespex blew me away with their skills, knowledge and speedy service. The glasses were fixed and returned within two days. I am blown away. Couldn't recommend them highly enough!