Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I love this site. The clothes are well designed and are quality materials. I recently received 4 items that I'll be giving as Xmas gifts and upon opening the package I realized they were too big. I r... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Horrible Service- FRAUD Do NOT BUY reporting to BBB and disputing with bank! Purchased item Feb 2022 they kept telling me it was delayed, never arrived as of May. Requested a refund and now they emai... Vis mer

Vurdert til 1 av 5 stjerner

For those of you who have ordered during fall/winter 22 I suggest you report fraud on the purchase to your bank asap because they appear to have shut down everything, including the sister brands. Thei... Vis mer

Informasjon om virksomheten

  1. Boutique
  2. Butikk for motetilbehør
  3. Treningsutstyrsbutikk

Skrevet av virksomheten

Simisienna is an athleisure brand for the fun and funky.


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

64 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Omg where are y'all

Omg where are y'all, I purchased from them last year in March and when I wear their stuff I get so many compliments. I don’t know what happened, but I’m totally upset.

1. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Why Mess Up A Good Thing

Wow. I didn't know they are missing in action. I ordered things a little while ago and received my stuff on time. That's unfortunate cause the had a good thing going on. Was looking for some new stuff. I hope they do the right thing and contact their customers.🙏

27. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Report a fraudulent purchase to your bank

For those of you who have ordered during fall/winter 22 I suggest you report fraud on the purchase to your bank asap because they appear to have shut down everything, including the sister brands. Their socials have been quiet since November so something is up. That said, it is unfortunate because I’ve purchased from them before and it was great. It’s just sad. I wish they had just been forthcoming with what was going on.

12. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I ordered my items October 17th and…

I ordered my items October 17th and 19th I haven't received anything They sent me 2 emails in November but it was a bunch of lies They stop responding now you can't Search them up on the Internet I have totally been scammed out my money

17. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

THIEVES!!

I placed my order on Nov 10th 2022, and today is Dec 12th and I have yet to receive my package or a response to the several e-mails and IG messages I have sent inquiring on the status. I received one response from someone named Russ, and was supposed to hear back from them in “48 business hours.” Haven’t heard from Russ or anyone else at this company since then.
I am truly disgusted with the way this company has decided to just take my money and run. At this point, with no response and no package, but my bank account debited- that is how I am seeing this- they have taken my money and ran with it. I have ordered several items in the past and have not had this terrible experience with them. But after reading most of these reviews, and hearing about other customers who have had the same thing happen to them; I see that I was just lucky and it would only be a matter of time until I was part of the Simisienna fraud experience.
I will be disputing these charges with my bank and I will also be reporting this business to the BBB. I’m not sure why they think they can just steal people’s money. DISGUSTING! It’s such a shame, because I truly thought this was a company I would continue to purchase from for years to come. NEVER AGAIN will they get my business. Order#UJSI21441.

10. november 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I’m not the one to write reviews

I’m not the one to write reviews, but 😠. I was hoping to support this business but that’s not the case. I placed an order August 10, 2022 and it’s now the 21st with no shipping or package updates, just payment confirmed. I’ve email them twice, no response, message their social media still no response. The items looks good but I would never order from them again or even recommend.

21. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

WHAT A MESS

In February I ordered what appeared to be a beautiful coat and was happy to support a black owned business. After waiting for several months and not receiving it, I wanted to contact the company. I couldn't find a phone number for them on the internet and it seemed I had to contact them by email.

I inquired by email about the status of the order. It took a bit of time to receive an email response, which advised that there were delays and I would receive the coat in a couple of days.

Several days later I received another email indicating that I would receive the coat in another couple of days. By now the cold season was coming to end, so I was disappointed.

After a while, I contacted the company again and was told that they were experiencing delays and would look into this issue. I never heard back.

Fast forward from February 2022 to August 2022. To my surprise, I just received a package from Simisienna. The large, heavy, furry coat that I ordered was shrink wrapped into a small ball and packaged into a small, ball shaped package. The lining is completely wrinkled. There is no company label, size tag, or care instructions. The coat runs much smaller than indicated on the size chart and is too tight. What a disaster.

I won't even try to deal with the company to replace the coat for a larger size. I'm sure that would be another fiasco.

What a shame that they really don't have their act together. I don't know how they'll stay in business except for the fact that many people try to support black owned businesses.

6. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I have been waiting for hundreds of…

I have been waiting for hundreds of dollars in clothing since March, asked for refunds repeatedly and just more lies. SCAM DON'T BUY. Trying to patronize from us went terribly wrong. Will be filing with the BBB.

28. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am shocked by all the bad reviews

I am shocked by all the bad reviews! Maybe I order things from this site at the right time. I get compliments on the trainers I purchased every time I wear them. I wish the site be available again soon and that your business will do well

25. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Horrible Service- FRAUD Do NOT BUY- report to BBB

Horrible Service- FRAUD Do NOT BUY reporting to BBB and disputing with bank!
Purchased item Feb 2022 they kept telling me it was delayed, never arrived as of May. Requested a refund and now they email daily lying that their processing system is down but yet the same processing system is up to TAKE payments. Horrible frauds and don’t believe the “kind” emails that are all lies!

24. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

FRAUDULENT COMPANY!!!

Placed an order since March 24th and have YET to received my order! Requested that my order be canceled and I be refunded a month ago and have YET to receive a REFUND! I also have friends who I recommended to shop with this company who have yet to receive their orders as well! I will NEVER shop, support, or recommend this company to anyone ever again! FRAUDULENT THIEVES!!!

19. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Walk Away and Find Reputable Seller

It was my wife's idea to support a Black-owned business, and buy her something for Mother's day. She provided me this site, and the items she liked. OK, I placed an order on May 4th. What a mistake that was! I still have no confirmation that the item was shipped. Now, your website is down? This is not how you keep customers. I wont even bother requesting a refund from whoever you are, and Route.com is absolutely useless too. This is straight up sloppy business!

19. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Fraud

I placed an order in March 20, 2022 knowing that it would take about 15 business days to process (I read the info on shipping beforehand). Since I wasn’t in a huge rush to receive my items (leggings with matching sports bra) and I was supporting a Black owned business, I sat back and waited…and waited…and waited some more. On April 25th, I email them asking about an update and I received a response stating that they were having shipping delays. They said it would be an *additional* 4-6 weeks. Considering that it had been a full month by this point I knew that I wouldn’t see my items until god knows when, so I chose the option to cancel and get a refund. I received a very nice response on April 26th talking about how they “know that money is hard to come by”, and they “understand”, so they would process my return in 2-3 business days. It’s now May 16, 2022 and I have yet to receive my refund. It feels like this company is operating a Ponzi scheme: I paid for something, didn’t receive any goods, and now I don’t have my money back. This is fraudulent. The biggest thing is I’m incredibly disappointed that this is a Black owned company acting like this. I do my best to buy Black when I can and try hard to support my community. I spent so much time online looking up Black owned athletic brands so I didn’t spend my hard earned money on companies like Lululemon. I regret finding this company and spending my money on them. I will never, EVER, purchase from them again. Buyer beware.

17. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I have been waiting for my orders Since…

I have been waiting for my orders Since March of 2022.I have not received a tracking number. I have been emailing this company all get is Automated recording thru a email and that’s it. This company should be ashamed of themselves for taking people hard earned money. I asked for a refund and still have not received anything.I’m going to report you to The BBB if you don’t refund my money ASAP…God don’t like thieves God see all things, I just wish I new this was a SCAMMED…

26. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Stop lying to us !!!

I have been waiting a month for my shoes to even be processed. This is ridiculous!!!! If you knew your processing time was long why tell me it will be processed in 10-15 business days?

24. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

I placed an order on March 6

I placed an order on March 6, 2022. I’m still waiting for it to arrive. There’s no update. Jessica is great with replying to emails and even offered a discount. However, I’m ready to dispute the order and shop elsewhere.

3. april 2022
Anmeldelse skrevet uten oppfordring
Logoen til Simisienna

Svar fra Simisienna

Hi Nicole,

Thanks so much for bringing this to our attention. I am so sorry to hear that your order was delayed for such a long time. We appreciate that this is both frustrating and inconvenient, and we hope to make it up to you as best we can.

It seems your order was placed around the time when we were facing shipment delays due to unforeseen circumstances, and unfortunately your order was affected.

We have since taken steps to resolve that issue and all those delayed orders are moving swiftly through the pipeline. However, we'd like to make a special effort to fast track your order and do a little investigating to see how best to help you. Please look out for an email requesting more info so that we can assist.

Once again, we are so sorry that you had such an experience with us. We hope you don't hold this against us as your previous experiences with us reflect the level of quality service we pride ourselves on. We'll do our level best to make it up to you.

With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Vurdert til 5 av 5 stjerner

I really love my outfits

Jessica was great when it came to answering questions or even just responding on social media. The outfits are gorgeous! The colors are so striking! Thanks just hate I ordered them in a large while I’m still losing weight!!! I’ll need a medium very soon! I will be buying more pieces!

18. mars 2022
Anmeldelse skrevet uten oppfordring
Logoen til Simisienna

Svar fra Simisienna

Hi Debprah,

Thanks so much for your wonderful feedback 😃!

We're so excited to hear that Jessica was very helpful with answering your questions. You can always order a medium size once you are ready. Thank you for your continuous patronage and support.

If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!

Thanks again for being a Simisienna supporter, we really appreciate you.

With Gratitude,
Sandra

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