Shurgard Self Storage - Fareham Anmeldelser 42

The process of renting the unit was uncomplicated. The staff were very helpful.

Very easy booking. Excellent guidance on arrival from Carmen, who was very friendly and informative

Carmen was exceptionally helpful. From the warm welcome to showing me around the unit, the size of the storage lockers and how the whole process works. She clearly explained the contract details and nothing was too much trouble. Any questions answered clearly and concisely. A wonderful customer experience. I would highly recommend Shurgard Fareham.

Carmen was very helpful and explained everything perfectly. Great customer service

Very good service and wonder staff. Thanks Carmen

The App is really easy to use, site feels secure with controlled access. Lady in the office at Fareham was very helpful

Very easy to set up and smooth running once we had booked our unit. Staff very friendly, organised and professional. It was very useful to visit and speak to staff before we booked to help in choosing the right size of unit and seeing the layout. As a result loading and unloading went smoothly as we were on the ground floor and close to the door. Easy to use App with no problems. Units were clean and secure with plenty of different trolleys to use. Would highly recommend using this facility.

Setting everything up and receiving advice and help were excellent. Any time I had questions or needed advice I received good service. Carmen was especially helpful.

Its a good clean store and our removers had no trouble .

From start to finish the customer service has been exceptional and use of the unit has been a godsend during a house move. All aspects of the unit feels secure and I felt confident my belongings were well locked after.

What a fab experience, stunning staff member with professional and helpful approach! The ease of access with the app and secure storage at a very good price will bring me back time and time again!

Good service from start to finish 👏 thank for keeping my stuff secure and easy to access when I wanted.

Very swift and easy to use APP to enter the unit. Very helpful and friendly staff. Carmen was extremely helpful and nothing was too much trouble.

So far so good but bit concerned about seeing mouse / rat boxes in the corridoors

Easy to use and very helpful staff

Very friendly, everything explained step by step, clean tidy and easy.

Straight forward to arrange. Clean tidy and secure. Very cost effective. Great customer service- explaining access system, unit ready and waiting , easy to contact.

I am disabled and can barely walk. I booked a “ground floor unit very close to the big shutter door”. It is a ground floor unit but it is not “very close” to the front door., and it is a struggle to walk to it.

Thé trolleys are ancient and difficult to steer, especially when loaded. In theory my balance and walking can be a lot better when pushing a trolley but definitely not with these trolleys!🙁

On my first visit a week ago I found that the stretch of lights just outside my unit kept going out and I had to keep triggering them with movement. I timed this and they only remain lit for two seconds, literally! I complained at reception and was told that there was lots of refurbishment going on (it badly needs it - cracked floors and paintwork; battered trolleys etc) . The electricians had “just left” (4.15pm) but were due in the next day so it would fixed quickly. A week later and it is still the same! Infuriating.

I also had to phone up to get an entry code sent to me otherwise I could not had gained entry outside office hours - ie no entry at the weekend at all.
This is all very poor service. 😩

All good!
The guy on the reception was nice and helpful.
Thank you