Shred-it United States Anmeldelser 

Got a quote for one time on-site residential service. Sales rep sent me agreement and I signed and received an email to login to a customer portal to get details of the date and time. Could not login, they did not send me proper credentials. Emailed their customer service and got a reply with date, job number etc. Time frame was 8-5 on the day. I tried calling my salesperson to find out if they would come morning or afternoon because I could not stay home all day. The salesman would not return calls over a period of 3 days. Tried emailing customer service, no reply. Came the day of the service and they did not show up. I called and canceled. Two days later I get a call saying they are ready to come out. I asked where they were 2 days ago and she said her schedule showed today. I read her the info from my order confirmation. Then she said they tried to come by previously and even called me on the number I gave them. It was a lie. My call log did not have any calls from them. They failed at every level of service possible. I suggest avoiding them at all costs.

Because NO stars isn't an option, I begrudgingly give them 1 star. TERRIBLE billing practices, was told my credit card was NOT on file for automatic payments, only to find a $400 payment taken 2 weeks later. (OH, that was AFTER arguing with them because they billed us TWICE for services that were not rendered, and despite being assured those services would be removed and I would not be charged, they charged us the full amount anyway). Customer "service" is rude and unqualified to help you with your issues, the only way to get anything resolved is with a supervisor, and that involves hours on hold. Emails I receive from their sales force support team are evidently not available to customer service, because they never know what I'm talking about when I try to explain to them the emails I received from their company. My local rep in Lenexa, KS dumped us like a hot rock and refused to advocate for us, referring us only to the 800 number. These people are the WORST, take your business anywhere but here.

Bad customer service.
They don't have any customer service post-sales. they don't have any customer support email address available on their website. Their phoneline is always on waiting for hours .... bad service .... don't do business with them.

HORRIBLE EXPERIENCE! How are they still in business?? I spoke with a sales rep on 8/18/21 and have yet to get a schedule for a one time shredding! I have emailed 5 times with no response after the 2nd email! I have called numerous times, get put on hold for long periods of time, then get hung up on! This company should go out of business!

My experience in attempting to schedule an off-site one time shred has been unbelievable. Unbelievable in a very bad way. I have an account rep and she has told me for 3 MONTHS, YES 3 MONTHS that the computer system is being switched and their response time is lagging. OK great, when can we schedule ? I have been given 4 dates in the past 2 months and they never showed up on any of the dates, no call, just no show. My entire conference room is full of papers to shred in preparation for these appointments. WORST COMPANY EVER

Find quality shred vendors for $35 per stop, not $100+ from Shred-It. Read their contract carefully, it is for 60 months! Choose a vendor with reasonable rates and no long term contract. Shred-It will offer minor changes if you complain, but the amendment to the contracts are all for additional 60 month commitments. BEWARE Shred-It is TOO expensive, poor customer relations and 5 YEAR CONTRACTS.

We hired this company to come and pick up many old documents to shred. We paid up front, were given 2 different times the driver would be here and they were given our office hours. The driver was 20 minutes late (after office hours), I then had to call the company to find he was 20 minutes away (40 minutes after office hours). The driver showed up with an attitude, NO apology for being late and no word that he was finished (no paperwork for me to sign when he was done loading up) I reached out the the sales person who was all to happy to take our money and I have YET to receive an email of apology or anything at all. It's been 9 business days. Very unprofessional. I was also told I would receive a document of proof of destruction and you guessed it. NADA! I will never use this company again and I will warn people against using them.