Shoreline DC Refrigeration Anmeldelser 14

Started off well by delivering quickly, and seemed very knowledgeable and helpful when I spoke to someone on their technical support team. At the end of the day I was sent something different to what I wanted, and I was told I could return it. It’s now a couple of weeks since I sent it back tracked delivery signed. And no refund. And no one answering the phone. I’ll keep trying, as it’s a lot of money for me.

We bought our 1st Shoreline fridge in 2001, which makes it 25yrs old. The lower hinge, which extends forward from the base rusted away after about 18-20yrs & I riveted on a replacement. The internal space/layout/design is good, with enough room in the door for 2 bottles of milk/wine, etc + cheese or butter on the small shelf. There's space under the freezer for cans, jars, etc & the temperature is easily control via a dial inside on the left. We reasoned that having lasted 25yrs & being somewhat dilapidated we should bite the bullet & buy a new one.
Sadly, Shoreline have, inexplicably, downgraded their product in numerous ways: firstly, they've moved the thermostat dials to the back of the fridge, making it a huge job to make adjustments.
Second, they've reduced the size from 47lt to 45lt. Although this doesn't sound much, it manifests in very irritating ways - only 1 tall bottle will now fit in the door, they've compensated for this by leaving gaps in the wire shelf, which means it is a very unstable surface on which to store cups, jars, etc.
Furthermore, the space under the freezer box (won't someone produce a Larder style) is too low/narrow for jars of jam, chutney, etc.
So although they claim the volume has reduced from 47 to 45lt, the effect is of a much greater reduction - it's too late for us to send it back, but I felt I had to warn people - I've seen much much cheaper equivalent fridges (unfortunately our narrowboat kitchen is all built in, so we had to spend £550 in a sale to buy a much downgraded version of what was already there 😕

Had a problem with my 18 year old campervan fridge. The helpful man on the help desk diagnosed the problem very quickly, and it was up and running in no time. Very swift response and excellent service.

We had a problem with our fridge. Contacted Shoreline and received a prompt response giving us great advice. Problem solved!
Adam was so helpful, professional and polite.
Customer service is fantastic! Thank you!

After having a shoreline freezer for just over 12 months it packed up and i lots all food in it, I phone up shore line and pushed button 3, was put through to Andy explained the problem I had carried all the self diagnosis in the book, the fault was confirmed to be thermostat this at 1100hrs Andy said he would send out replacement part, that arrived following day at 1000hrs it was fitted by me and worked well overnight making ice cubes, following dinnertime went to make some more they had melted and the light was flashing twice saving faulty fan ? there isnt one, called Andy again was put on to Tony the fault was diagnosed as faulty control board, tony would send one out asap with return label so faulty one could be returned for investigation, received it within 36hrs on me fitting it i spotted the top terminal was no on properly, the replacement part was fitted correctly and it has worked properly and effectively since, I would like to congratulate and thank Andy and Tony on their very efficient service it was a pleasure dealing with you.

We live on boat. It came with a refrigerator. The boat was built in 2006. The refrigerator is still running. We had some very hot days here in London and I had some questions about maintenance. The folks at Shoreline were on top things like it was a 20 grand Sub Zero. I love companies like this. If I ever need another 12/24 volt fridge or freezer I'll call them first.

I had a fault appear on my 12v shoreline fridge. The support (via email) from Shoreline was exceptional in understanding and fault finding the issue experienced, though to final resolution, for which I am very satisfied and grateful 🙏

From start to finish this was superb …..ordered Friday night….delivered Wednesday morning ( my chosen date ) without any fuss or issues…… been a pleasure to deal with shoreline….thank you very much

Contacted Shoreline about a failing 25-year-old 12V fridge. They were happy to advise and make suggestions about dealing with the problem. Short version - the replacement is a Shoreline, which is quieter and seems more energy efficient than the old one. Looking forward to 25 more years!

Brilliant support, despite me not being the original customer. Could not have been more helpful.
Absolutely would recommend Shoreline, robust product and great customer support.

Had to order 3 new ' freezer ' box's for my 12v fridge/freezer on my narrowboat . Dealt with Tony....he went '' above n beyond to organise , ship and advise .
Really a positive company to deal with !!!!!

Had an issue with Shoreline fridge on Daughters narrowboat, contacted the helpdesk and within 2 responses had it working again.

Fridge wasn’t faulty, a workman had dislodged a cable.

Just amazing support

Thank you

Absolutely brilliant company! From start to finish they are super helpful and knowledgeable. Very friendly people.

I needed off grid refrigeration and freezers for my food truck and they had all the answers that I needed! Grest selection to choice from also.
They don't just sell them they know about them which makes a refreshing change!

The units are of great quality I've had them in my truck for the last 3 months with no issues at all.

If you're looking for 12v fridge/freezers check these out you won't regret it

I can’t thank the team at shoreline enough for the help they gave me with getting my lovely new 12volt DC fridge. Amazing service would 100% recommend.