MyUS.com Anmeldelser 

Cant give them negative stars.

They do not take responsability for there mistakes, their policy are tedious and error prone.

There are way better forwarding agents go elsewhere just don't use them

Aldrig køb fra dem!! Jeg har afmeldt mit abonoment men de trækker stadig penge, blev nødt til at spære mit kort

I have been a customer of MyUS for about 2 years. Their service ranges from awful (at best) to a total disgrace and theft (at worst). In the last two years they have lost at least 5 items of mine - not even in transit, they lost them when the items were logged as received and IN their warehouse. I have not received ANY compensation despite their promises.
Customer service is shocking, there is no way to contact any supervisor and emails just go unanswered or you receive a canned reply.
Their facebook messenger customer service just directs you to email and is therefore zero help.
The receivers classify things incorrectly. For example they have classified sewing buttons as coffee (the buttons were blue!) and then refused to change it, telling me that I have to pay for the change even though it is their mistake.
They ask for receipts for items which need to include certain information, however when you send them the merchant receipt they refuse to accept it so then it goes back and forth for another week and then sometimes it's still unresolved weeks later. This has happened to me even with purchases from Amazon!
Forget about trying to buy anything from a private seller, that is completely beyond their realm of comprehension - they cannot process any receipt that does not come from Walmart, Amazon or Target and even receipts from Paypal that have the item detailed, price and tracking info get declined. It's ridiculous.
If you buy multiple items they are usually thrown (and I use that term very generously) into a box. There is absolutely ZERO care or attention put into packing your goods.
Once my business account with MyUS comes to the end of the term I will be cutting ties with them. They are honestly the worst company I have ever dealt with and I will be actively discouraging anyone to use them at every opportunity.

They have been taking random amounts of money out of our account for seven months. I have asked them about it and they won’t respond. It’s has added up to over £3000. They are not legit. They are fraudsters.

Used this company twice.

First time
Repackaged my purchase, ruining it in the process they told me tough I should have paid insurance. I got my money back through paypal.

Second time
Gave them another go. Paid insurance, gave strick instructions not to repackage.
Money was taken out of my paypal account.....their new app didn't register the order and they refused to support without an order number. I had to again go through paypal and they refunded me a partial amount.....currently still on going.

Useless, don't bother with them

Have been charged VAT by MYUS for a consignment valued at over £400 to the UK, even though they shouldn't for consignments over £135. They even have my VAT number, again meaning they shouldn't charge VAT (by using the reverse charge method). Their invoice doesn't even have a valid UK vat number. Also haven't had a response via their support system, no doubt will get a response to this before that happens.

Outrageously expensive. They have no toll-free number to call even though their customers are worldwide. I have written 3 emails was the no response. Each email they send to you comes from a no- reply.

For a box that weighs 3.7 lbs, it was supposed to have been $37.99. I was charged $70.00 and some “Review” fee bc they said my suite# was not on my package but yet they one exactly who the package being to. I refused to accept this charge but they didn't respond to me and went a head charged my CC for even more and sent the parcel out.

I am putting in a claim against them on my CC.

This is a joke!

Criminal business conduct. Charged USD 284 for 10kgs of goods including consolidation fees and removed more than half the weight and placed back into 'compliance review' - where the very same items lingered for over a week for no good reason (hard disks!) - not responding to support tickets, chat refers back to support tickets and emails within 1-2 business days but nothing ever happens. In the end one has to 'dispose of items' - worth hundreds of dollars. My US claims they will professionally dispose of the items. I am sure they will show up on ebay. Stay away from these criminals!

They just make up the merchandise value!?! Directly contradicting how they claim they confirm the price from the invoice or with you directly. I paid 350 for my item and they recorded its value as 600 from nowhere and without checking with me. And from the other reviews here they do this often. AVOID AVOID AVOID.

tldr; Stay away from MyUS

In addition to adding spurious extra charges, these guys have shocking customer service. When I bought $60 items to avoid import taxes, they marked them as $150 which translates to $70 with Fedex.

They have a customer service phone number which just tells you that they don't do customer service by phone. They have an online form which I filled in, but never got an answer to. They also have chat.

I waited over an hour to get someone on chat. When I finally did, they gave me canned answers. It was plain that they didn't care about helping their customers at all. In the end, they took $20 to "update" Fedex in order to fix the problem.

Except that it didn't fix the problem. Fedex still charged me $70. So I paid $37 in shipping which should have been $20, plus $70 to Fedex, plus $20 just to screw me over some more. Total $127 for a $60 item. I could have shipped it with Amazon for about $30 but thought they'd be cheaper.

Sometimes they are cheaper. But when something isn't 100% smooth, you end up paying a lot and the customer support is insulting.

I have been contacting myUs repeatedly, without response or resolution, since my package which I requested shipping for on the 6th of November (10 days ago, with urgent handling and "ship tomorrow" has not yet shipped.

It is impossible to get hold of anyone in customer service.

I have sent 6 requests on their Contact Me page. Their voicemail service is full.

This is shocking, and disappointing, as I really needed my goods asap.

Today I got an email that my account was charged for $135 for a 3 kg parcel that was sent from USA to Ukraine. I had submitted the request for shipping 1 week ago and this put in two packages under total cost of $201. For all i can say they were sitting on my package for a week and no communication whatsoever from the shipping department and it was only saying "in-process". I chatted to the woman representative and she said i will speak to the manager. I said ok and i left it.

Monday is today and i get a shocking additional cost of $135 and all they said it was my fault because i selected options which they did not honor such as the special requests.

No idea as to why an additional $135 but in the end i am now ended up paying more than the original cost of them item.

When i spoke with the guy today John he made me feel i was responsible for their miscommunication and no response and immediately shipping without tell me the cost or agreeing the cost with me.

The guy John did not even bother to look into the history and tell me exactly why they did not respond to me, also everytime i ask him about the manager just saying "i can handle, manager is busy"

I would ask everyone not to bother with this company at all, they charge double price. and on top they just charge what they think is best. John did not even bother to look at when i made the shipping request the system charged for both the packages and didn't even bother to separate at that moment but later they charged the package separately.

Absolutely a SCAM and did not even bother to do anythng, he just kept saying this is what the system says. I asked him to look at the history!!! He did not care at all about that.

The bad service I saw in my life. No one replay to my complaint. They lost two package with the value of 200$ and no answer

NEVER USE THIS SCAM OF A COMPANY.

The feature to create your ship request and send your parcels has not been working this past 2 weeks and they charge me automatically from my PayPal every day $15 for storage per item. They do not respond to your emails, twitter messages, Facebook messages or live chats online. They have left me hundreds of dollars out of pocket. Never ever again. I am starting legal action against MyUs, Access USA Shipping LLC in the coming days with a series of other victims.

I cannot believe I was taken in by the praise on their website. I actually believed it! No response online, or messages on Twitter, or their contact page, no phone service (mailbox full, not responding at this time). My package from the USA left there on Oct 5th with an unrecognisable tracking number (no designated carrier) It cost $40 in shipping and has vanished. I am so disappointed.

I’m trying to get them to ship a used item from a private seller,they won’t ship without a merchant bill.Tried telling them there is no merchant,what a waste of time and money ,I won’t be using them again.

Stay away...
They have only excuses....
Took over a month for them to forward my parcel...
STAY AWAY!!!!

My experience with MyUS was not that bad in recent months but I was smart enough not to ship too many things during COVID19.  Regardless, the experience was never great.  But OH MY GOD, they took the cake for terrible customer service starting this past weekend when I tried to create a shipment and I could not.  I had no idea what was going on but the "Create Ship Request" button was grayed out.  The app wasn't working either. 

I sent at least three emails.  I left two messages on Facebook, I tried the chat and it told me to wait, several times, once I waited 4 hours and it was still in queue!  No one got back to me.  The ticket was created and went nowhere.

Finally, after almost a week of no response, I gave up and changed my shipping option from "Hold" to "Weekly", and voila!  The shipping request was created but wait...there is more!  They decided to put 3 shipments out of 20 on hold because they supposedly contained "Dangerous Goods" and put them under review.  17 shipments were put in a single request.
My question is, WHY are these being reviewed now?  Why didn't they inform me when the shipment ARRIVED?  Today is the 30th of September.  One of these supposedly dangerous items is from a shipment that arrived on the 15th of September!  Another is from the 18th of September and the last one is from the 25th of September!  Seriously?  First, you can't be bothered to fix my problem.  Second, when I get around the problem using your own systems, I get slapped with a safety review (and most likely a hefty fee to send the item).  The items in question are icing in a compressed can.

I am gonna go ahead and close my account once the shipments are finalized.  These guys don't deserve my money.  We must vote with our wallets when vendors charge exorbitant sums of money and don't deliver (in my case, all my shipments are hundreds of dollars and they have made thousands from me in just a couple of years).  For others, I highly recommend Aramex's Shop and Ship service. Aramex aren't angels but at least thir system works even though there is no consolidation.

2 weeks last parcel from ebay arrived to myus. It has not shown up on the items list yet. They dont answer mails or phone. Chat not working on their page. No communication. Terrible delays. Moments ago i requested shipping of the 4 items in my suite. I was heavily overcharged. A great disappointment. No clue where the fifth item gone...

Ps suit number 2515-066