I made the purchase with SmoothSpine on…
I made the purchase with SmoothSpine on 6/27 @9am. By 1:45pm that same day, I emailed the company requesting my order be cancelled and refunded. I was emailed back saying my order was cancelled and they “needed to call me”… so they call me, I can’t talk on the phone because I’m at work… they leave a message to call back. I call back… 4 TIMES… same thing every time… told by a computer the wait is 11 minutes… 20 minutes in, they disconnected. That’s over an HOUR of me trying to reach this company for a refund!! They advertise “MONEY BACK GUARANTEE WITHIN 90 DAYS”.
I see now that Facebook even has a group of all the people scammed by Peak Reach BV. It’s the same story as mine. Also, the BBB has several complaints against Peak Reach/SmoothSpine.
RIDICULOUS CUSTOMER SERVICE … UNREACHABLE!!!!!








