Shopnovahair Anmeldelser 

This company is a scam. You order products from them and they sign you up for exclusive membership which cost more than the products you buy. Supposedly, its to get discounts but since I supposedly signed up, I have not received 1 email with offers. DON'T BUY THIS PRODUCT. I am out $120.

Worst product and worst customer support ever!
It died my hair Black instead of Brown!!!

I do not recommend this company. Beware...I made a phone purchase of $464 on 11/21/25 using a Visa card. I received a call back saying my card didn't go thru. They ran it again, same thing. "V" asked me for another card, so I gave her my Mastercard. She said that didn't work either. I had to give her my Visa debit card. "V" ran it for $489 this time. Now, the first purchase went thru on 11/29/25 for $464. I called and spoke to "V" and she was lost in space. I gave both dates and different amounts and simply asked her to check her dated bank deposits on both days and call me back. No call back. I called again and spoke to another woman, "S" I gave her the whole story, amounts charged, and dates charged. She said she'd look and call me back. Never bothered. I had to call back about a week later to follow up on their mistake. "S" answered, was very snotty, and wouldn't put the call thru to the owner, "V". I got screwed out of $489 after my $464 original purchase. BE VERY CAREFUL AND DON'T LET THEM TELL YOU YOUR CARD DIDN'T GO THRU AND THE NEED ANOTHER CARD.

Absolute useless product. Total scam. It does nothing but wastes your time!

DO NOT BUY FROM THIS SCAM COMPANY – THEY STOLE MY MONEY AND REFUSED TO REFUND A TOXIC PRODUCT1 STAR – STAY FAR AWAY FROM ORNTLIThis company is a complete fraud. I ordered the NovaHair Instant Dye Shampoo because it was aggressively marketed as "organic, natural, and chemical-free". What a disgusting lie.The product arrived full of harsh, toxic chemicals that I am severely allergic to:P-Phenylenediamine (PPD)
Toluene-2,5-Diamine Sulfate
Resorcinol
Hydrogen Peroxide
Petrolatum (petroleum jelly)
Propylene Glycol
4-Amino-m-Cresol
P-Aminophenol

These are the exact same dangerous chemicals found in cheap conventional hair dyes — not “organic” or “chemical-free” at all. Their advertising is pure deception.When I demanded a full refund, their so-called “hassle-free” return policy turned out to be a total scam. They demanded I ship the product back to some random address in Yiwu, China at my own expense. The shipping cost is higher than the product itself — and this ridiculous requirement was never disclosed when I bought it.Their store manager Mariana then sent me insulting lowball offers: first €20, then $50. When I refused, they had the nerve to suggest I “sell the product forward” or “gift it to someone else” — even though they know the ingredients are toxic to people with allergies.I even offered to send them video proof of me properly disposing of the toxic product in exchange for a full refund. They completely ignored me and refused to reply.Bottom line: Orntli took my money and is now refusing to give it back. This is straight-up theft dressed up as bad customer service. They lie about their ingredients, hide their return policy, and then harass customers who complain.This company has zero ethics, zero respect for customers, and zero integrity. They prioritize squeezing every last dollar over basic honesty and consumer safety.I am now blasting this experience across Google Reviews, Trustpilot, BBB, Sitejabber, Reddit, Facebook, TikTok, Instagram, and every other platform I can find. I will also be filing formal complaints with consumer protection agencies.If you value your money and your health — DO NOT BUY ANYTHING FROM ORNTLI. They are scammers.

Kliade hemskt!! Dessutom orange på mina grå hår, så besviken.

I’m extremely disappointed with my experience ordering from Nova Hair Shampoo.
I placed my second order from Australia, expecting a smooth process given I had already purchased from them before. Instead, my order was incorrectly sent to a completely different state in the USA — an address that clearly has nothing to do with me. As expected, the parcel was returned back to Nova because there was no matching address.
Since then, I have contacted their customer service multiple times asking for an update on my order. The only response I received was a message saying my subscription would be canceled, which does not address the issue at all. I have sent many emails asking where my order is, only to receive no real answers — just a complete runaround. For a company that charges a premium price for their products, this level of service is unacceptable.
I have spent a significant amount of money and feel completely disregarded as a customer. Being ignored like this is frustrating and disrespectful. At this point, I am left without my order and without proper communication, which is incredibly disappointing.
Based on this experience, I would not recommend Nova Hair Shampoo to international customers — or anyone who values reliable service and communication.
The lady that contacted me is named Katherine.
She is not doing a thing about this issue. Disgusting customer service. You just lost a customer.

I ordered this product and after reading the reviews I cancelled the order in less then 24 hours and now they want me to return this to USA at my cost...also paid by PayPal and they are not also helpful.
Avoid this company as they are just after your money.

The dye itself worked for a week or so. However, although I did not sign up for a subscription it automatically put me on a subscription and when I caught it a couple months later they would not reimburse me. I asked to speak to a manager and all they could say is that they weren't allowed to transfer. I never received additional product even though I was on their subscription list. DO NOT BUY THIS PRODUCT!!!!!!!

Ordering it was suspect. Added charges which doubled the shipping cost. Half was refunded. Grateful for that, then another charge appeared for $39.99 which my bank caught! Fraud! Scam! On top of it all, the dye didn't work! My hair appeared dull or stripped of its color. DON'T BUY THIS!

WATERY COULD NOT USE WASTE OF MONEY...plus can not find payment...
All I want is a replacement..

I wasn’t happy with product and wanted to return it but customer service ask million questions with millions email, product recall bad!!! Customer service really bad!!! Stay away from novahair! Waste of 30 pound never buy again

Robish product. Left my hair super dry and damaged. Please do not buy it.

This company of hair dye hiding ingredients of PPD usage. I used this hair dye with the assumption that it is all natural. After 2 months of use, I lost major amount of hair and become almost bald close to the hairline.

Dom drog 30dollar från mitt konto varje månad i ett år. Och när jag tog upp det det med dom säger dom att jag är medlem då jag tog del av deras 50%kampanj. Så man köper en produkt för 50% sen tar dom pengar varje månad utan produkt. Helt otroligt!

I had been transitioning my greys for over 2 years and was invited to a 60th birthday party. After seeing a few adverts, I thought I'd try this 'new' semi hair dye which stated it washes out 6-8 weeks.....Perfect! When I eventually received it (took forever), I was excited to try this new semi dye. I did like the overall colour, it didn't cover much of my greys, but it did give me a more even colour all over. My biggest shock? I realised months later IT IS PERMANENT. It specifically states, temporary cover - and after several emails (and no replies), I was back to square one, having to transition my greys again!! 2 1/2 years down the drain. 0 stars for customer service, -5 stars for after sales service, -5 stars for false advertising, 2 stars for a nice colour.

Lelijk, onregelmatig gekleurd.

They took my money in June 2025 for one order, then have continued to charge me and have refused a refund, they have never suppied the goods and called it a membership fee. Bad people and untrustworthy. do not order

I bought from Nova Official site as warned there are many counterfeit out there. I used blonde as my hair is white with grey. No coverage at all on the grey hair and the white hair turned very yellow with a green tinge. I contacted the company who came back to me within hours. I was asked for photos which I supplied and I have just had, 28 Dec, confirmation of a refund. All this happened over the Christmas holidays.
I was annoyed that the product came from China and the instructions were in very small print which also stated that the dye was permanent yet the Nova company sell it as semi permanent shampoo dye.
Overall I would not recommend as results are in the lap of the hair gods. I cannot fault the company for communication and resolution, but I have a vile colour on my hair which I suspect means an expensive trip to a hair salon.

I placed an order but never received it. When I contacted Nova Hair, I was told it had been delivered on Saturday, 13/12/2025. Please note: when you order from Nova Hair, you will not receive a tracking number, and the only email you get is about delivery delays—so you have no idea when your package will actually arrive. Later, I learned from Nova Hair that SpeedX, their contracted courier, had left the package outside a high-rise building, where anyone passing by could easily take it. Nova said they couldn’t help and didn’t even offer to report the incident to their courier. I spent my hard-earned money and got nothing in return. I will never purchase from Nova Hair again if they continue using such an unreliable courier that shows no care for customers, and Nova Hair’s response was extremely disappointing.