ShipHero Anmeldelser 609

The customer service and special products team at ShipHero were very helpful in coordinating my last large shipment from the warehouse. They understood the challenges of being a small business and were very patient throughout the process. I have worked with ShipHero for almost two years and my experience with the team has been very positive. Thanks again Leandro R. and Bronwyn S. for all your help!

Excellent response time with all questions answered in detail!

It has been great working with ShipHero team. They go above and beyond in fulfilling our requests especially, Belen Rodriguez and Tracy Warner. We highly recommend working with ShipHero team.

Fernanda was very quick and efficient to help with an issue.

The shiphero team is always helpful and very quick.
Thank you

Carlos G. is really helpful and has been hands on with all my concerns. Best agent from SH so far!

Great customer service! Really helpful in stressful situations.

Very quick, efficient, and attentive! Hit the deadlines as promised, too.

Never written a Trustpilot review before, but the game-changing help from Shiphero's support rep, Carlos Guerrero, makes it a must.

We’ve been with Shiphero since 2021 but the vibe recently shifted when they started focusing on bigger clients.

Then Carlos stepped up. He didn't just fix our issues, he walked us through the hows and whys. He even roped in his colleagues from other teams when needed.

To be honest, Carlos made us feel like we mattered again. He's not just a cs rep, he's a real problem-solver and he's brought back that warm feeling we used to have with Shiphero.

So here's to you, Carlos. You've totally changed our tune. Huge thanks, man!

The team is very helpful, especially Fernanda Sanmiguel! Responds on time, and always provides an update.

We've been using Shiphero for over two years now in all of our 3PL Warehouses. It works great and it allows our customers to trust our fulfillment process. Whenever we have questions, the support team is quick to answer.

ShipHero team is professional. They have resolved problem with API quickly. They kept me posted all the time. This is how support should look like. Thank you!

Tolya solved our issue in minutes, she is also very nice!

Had a great experience with Sole! Was able to fix my issue quickly and was super responsive.

LETS START AT THE BEGINNING

Let me first begin by saying, we had 4 accounts with them, I am now suing them with all four businesses for what they have done.

First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)

ONCE SIGNED UP
Once you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team.

FAKE WEIGHTS TO INFLATE PRICING
This was the first insane nightmare. The package ship weights were not even CLOSE. Some packages that would weight 0,6lbs were being shipped stating they were 4lbs. EVERY single order that went out the weights were 20-1,000% higher than in reality. Even worse, they ask “please send me the shipment with the wrong weight” on purpose, to get you stuck, because it’s EVERY SINGLE SHIPMENT. So imagine how long it takes.

I had to resort to threatening to sue for them to finally investigate. We were charged THOUSANDS more than we were supposed to.

They finally audited and fixed most, but it was not enough, and they never actually refunded the amount to my card as promised. It kept being excuse after excuse.

I don’t think we ever got back what was promised, which was still only about 30% what was deserved.

LATE SHIPPING
I will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.

TERRIBLE LOGISTICS & TIMELINES
This is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.

It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.

LOST PACKAGES UPTO 7%
Once they switched to this weird logistics setup, we would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us, saying "They did their part" with no evidence.

I think they just never shipped them.

FBA PREP LIES & STEALING
We had a set fee for FBA prep. One single fee, then per bottle label cost.

I would notice these HUGE bills hit for $500 or $1,2000 for a few packages.

They never honored the FBA pricing, I would have to message in, fight with them, send them screenshots of our contract. Then they would say “Oh yes sorry our mistake, we will give you credit”

This happened everytime, they hope they can just sneak all this past you. And, I don’t believe we every got the credits back, I never saw any refunds.

They would charge us hundreds of dollars to label 90, 180, 270 products.

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This company is absolute SLIME!!! WE ARE SUING THEM UNDER ALL FOUR BRANDS

Juan is incredible customer service. Every time he gets one of my cases he is thorough and helpful.

So happy I got the opportunity to receive assistance from Soledad she is truly a God send and was so helpful, attentive, and caring. She was able to handle an issue with shipping quickly and get the products out to my customer ASAP. 10/10 recommend

Quick responses and CS-agents with excellent knowledge of their product.

Very friendly and supportive customer service!