They were so kind. I accidentally ordered the Zulu brown instead of the polarised and emailed customer service to see if I could pay the difference before they shipped it to save on shipping costs ret... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service. My inquiry was replied via email within a couple hours and my problem was resolved immediately. Many thanks to Ellie from customer care for her quick assistance. Will defin... Vis mer
I purchased 2 pairs of sunglasses, unfortunately one had a slight bend in the arm. I contacted the team and Ellie could not have been more helpful. It's bee a long time since I've received great an... Vis mer
Purchased a pair of sunglasses for my daughters birthday. Glasses are nice but they didn't suit her. Emailed to advise of return as per website on 5 Dec and no response. Sent the glasses back as per r... Vis mer
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This was my first time shopping from…
This was my first time shopping from Shevoke but definitely not the last time 😍 they are so professional especially Ellie 🌷
Excellent Service
A great customer experience from begin to end. Ellie has been the main person I have been corresponding with. Her responses have been timing and extremely helpful - nothing seems a bother.
Appreciate the excellent service!
Customer care
The customer service was excellent and thanks to Ellie for her great service much appreciated 😊
There was a shipment issue with my…
There was a shipment issue with my order and when I reached out to Shevoke, Ellie ordered an Express reshipment. My glasses have just arrived and I absolutely love them! Thanks to Ellie she’s so kind and helpful. This was the best customer experience I have ever had :)
Customer Service was very quick and…
Customer Service was very quick and helpful! Thank you
Thank you
Thank you, shipment was lost and they re sent another one to me thank you so much!
excelent quality and customer service
ellie you rock
I submitted a request to amend my order…
I submitted a request to amend my order and Ellie was quick to make the change prior to shipment. Thank you !
Excellent customer service
Excellent customer service. My inquiry was replied via email within a couple hours and my problem was resolved immediately. Many thanks to Ellie from customer care for her quick assistance. Will definitely continue to support Shevoke, what a great brand.
I ordered a pair of Zulu sunglasses and…
I ordered a pair of Zulu sunglasses and sadly they arrived slightly bent and sat askew on the face. Ellie was friendly and helped to resolve the issue I had, and I was left happy and satisfied with the outcome. I would shop again with Shevoke :) thanks Ellie!!
Great customer service
Great customer service! Had a mishap with my Luca pair that I bought 2 months ago and they promptly got back to me and sent me a new pair.
I rarely leave reviews but Shevoke’s…
I rarely leave reviews but Shevoke’s customer service is exceptional. I was genuinely taken aback by how impressed I was with Ellie from the customer service team. I had to arrange a warranty return and she was incredibly responsive and absolutely delightful to deal with — a real credit to the company. I haven’t had a customer service experience this good with a retailer in a long time.
I wear Shevoke’s sunglasses frames fitted with my prescription lenses and I constantly receive compliments on them. Great product, great service — honestly 10/10.
Shevoke costumer service team were so…
Shevoke costumer service team were so helpful in getting my return processed and were very generous in their response to my broken sunglasses.
I’m so impressed with Shevoke
I’m so impressed with Shevoke! My sunglasses arrived with bent arms, and after sending them back the replacement was organised unbelievably quickly. Ellie was absolutely lovely so helpful, kind, and efficient.
Beautiful product, outstanding customer service, and a brand that genuinely goes above and beyond. Couldn’t recommend more 🤍
Great glasses, even better service
The sunglasses are beautiful and high quality, but I have to shout out the customer service. I needed help with my order and they sorted it out in literally half a day, then shipped it Express so I wouldn't have to wait. It’s so refreshing to deal with a brand that actually fixes things quickly. Highly recommend
I ordered a pair of sunglasses from…
I ordered a pair of sunglasses from Italy, the product hasn't arrived yet but the customer care sent me another pair as soon as I wrote them.
They answered very quickly.
Approved!
Prompt support!
Ellie was great to deal with! Reached out to me to let me know what I ordered wasn’t currently in stock and I could change colour if I wanted them asap! Super easy to deal with and a seamless transaction!
Great customer service
Great customer service, really helpful and kind when I needed service on my sunglasses.
Amazing customer service
Amazing customer service. Package was lost by USPS and they shipped me a new pair of glasses.
nice getting my problem solved
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