Sharp does not have any after sales support and won't honour warranty
On 16-11-2025, I purchased a SHARP Heat Pump Tumble Dryer. My wife called the Currys Care and Repair phone five times on Thursday 8 January 2026. The call responders always forwarded to “Pacifica” inexplicably. Pacifica is Sharp's partner to handle after sales support, basically to stonewall any fault reporting. The second team Pacifica is completely clueless as why they get the calls forwarded to them. My wife spent 2.5 hours on the calls. She explained the repair is urgent because we need to wash and dry clothes regularly for a bed-bound disabled son. But they registered a complaint and gave us a case reference 07501971. They said they will call back in 72 hours, which they didn’t. Then I got a phone call at 11:10 today Monday 12 January 2026. When I called back, the responder Ajad at Currys Care and Repair team seems to know what this relates to. I asked Currys to contact the manufacturer directly. But he still forwarded the call to Vung at Pacifica who was clueless what this call relates to and does not know what to do about it at all. She wants me to go through the motion of registering a new call.
Vung can’t help except wanting to put me to a phone call complaint team. I gave her previous case no: 07501971 for the previous complaint my wife made via phone call. She was unable to trace it.
Further 8 emails and numerous phone calls on 14 Jan, 16 Jan, 19 Jan, 21 Jan, 24 Jan twice, 26 Jan and 30 Jan resulted in no response except a promise to look into it "urgently". It is nearly 4 weeks since I raised the product fault. Now I requested a refund of all the money I paid, compensation for the damages done to our clothes and compensation for the grief they caused. Still waiting to hear from them.