Avoid this travel company
Avoid this travel agent! Beware of scam! Seven Zones Travel Services collect your money and disappoint you few weeks before your travel!
I am writing to raise a formal complaint regarding the booking I made on 16th Febryary,2026 for 3 people in the family. I selected the instalment payments option and agreed three instalments. I paid 2 instalments for the three passengers, in February and March, 2026, so far total of £1,296.
However, just before the due date for the final payment, the company stopped answering calls. I called an agent, called consultant Steve, no response several times. Rather I was getting whatts app messages, saying will call back in 5 minutes, but nobody called back. When I eventually got through to the main company line, I was told few times to speak to consultant who was not responding at the time. The following week, I was informed that the flights had been cancelled, that I should pay extra £690 for the 3 of us! That was when I realised the scam!
I contacted the airline directly. Airline staff informed me that the flight was not cancelled and reservation was only made on 8th April, according to the airline staff and no payments was made to airline. The airline said there were still lots of seats available on the flight.
I requested an immediate full refund of all payments made and still waiting to receive money back from Seven Zones Travel services.
Please confirm the refund within 7 days from 17/04/2026.
If I do not receive a satisfactory response, this matter will be escalated further.
9. april 2026
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