ServiceTitan Anmeldelser 

422
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

"Working with our account representative ( Ashley) at ServiceTitan has been an absolute game-changer for our business. They are incredibly knowledgeable, responsive, and always go above and beyond to... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

I think they need to do a better job following through on the promises made by the sales team. Also shouldn’t be nickel and dimed… not everything needs to have a price point apart from the battle of... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We’ve had an amazing experience with our ServiceTitan CSM! They are knowledgeable, responsive, and always willing to take the time to understand our needs and help us find solutions. Their support has... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I haven’t worked with Sona for very long, but in the short time I have, I’ve been genuinely impressed by the level of customer care she provides. She is kind, attentive, responsive, and truly takes th... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Bedriftstjenester
  2. også i
  3. Programvareselskap

Skrevet av virksomheten

ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively. Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go. We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

422 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 71 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(422)

72 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Awful

This system is not user friendly! It is a very cumbersome system to use, and I would not recommend it at all.

10. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

We're sorry to hear this is your experience, Lynne. We have shared this with your Onboarding and Success team and they will connect with you to see what we can do to improve your experience with ServiceTitan.

Vurdert til 5 av 5 stjerner

The innovation and wanting to get…

The innovation and wanting to get things right make Service Titan head and shoulders above the competition. Also the CSM we have has been a gamechanger and made using the software much easier than it could be.

9. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Wow, this is so incredible to hear! Thank you so much for sharing your experience with ServiceTitan and your CSM.

Vurdert til 5 av 5 stjerner

Service Titan gets it!

Service Titan gets it!
We looked extensively for a software that would not limit the way we ran our business. Too often many software have limitations as to what you can and can not do. With service titan we have not found many limitations as to what we are unable to do

31. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

That's exactly what we love to hear, Andrew! Our software is improving every day and we can't wait to share what else we're working on.

Vurdert til 5 av 5 stjerner

Great Software!!

The software is very user friendly and robust. ServiceTitan has continuously worked to improve the software since I have been using it starting in 2018. Each update makes it better and better. Our CSM support is also great!

5. desember 2024
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Svar fra ServiceTitan

This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use, so we’re glad to hear your team is having success. We’re still hard at work developing new features and making sure your business stays on the cutting edge!

Vurdert til 5 av 5 stjerner

Overall

Overall, though Service Titan is a great company, it's the people we deal with directly that make the difference. Luke A is a pleasure to work with and is extremely knowledgeable of the product and how to best manage the system to fit our needs!

26. november 2024
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Svar fra ServiceTitan

This is exactly the type of review we love to read. Thanks so much for sharing, Tim!

Vurdert til 1 av 5 stjerner

1 star review for this company

1 star review for this company. was trying to determine if this was a suitable option to retrofit for our business. The lady just said no.

not an indication on why, not an indication on anything, just then responsed with the preset close of anything esle i can help you with.

this is a 1 star review based on the service i received and it's warranted

20. november 2024
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Svar fra ServiceTitan

I'm sorry to hear about your experience, Andy. There are some businesses ServiceTitan isn't currently fit to support, but we apologize for any negative experience.

Vurdert til 5 av 5 stjerner

Sanny Ng is always a pleasure to work…

Sanny Ng is always a pleasure to work with. She is awesome. Service Titan always offering something new and improved.

6. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Thank you so much for the wonderful review, Annette! We're glad to hear you've had such a great experience with your Success Manager, Sanny.

Vurdert til 5 av 5 stjerner

Victor Lohr and Omar Elauri are standout professionals

Victor Lohr is a standout professional whose commitment to client satisfaction and teamwork is unmatched. He brings a wealth of knowledge to every project, always ensuring that clients receive the best solutions tailored to their unique needs. Victor’s availability and responsiveness are truly impressive—he’s always ready to answer questions, provide guidance, and go the extra mile. His dedication to quality and collaboration makes working with him an absolute pleasure and adds immense value to every team he’s part of.

Omar Elauri is equally outstanding and I value his approachable expertise and genuine dedication to client success. Omar has an incredible ability to understand and address client needs, providing tailored, effective solutions with a calm and confident approach. His availability and willingness to collaborate make him a reliable and supportive team member. Omar’s focus on delivering a high-quality experience is evident in every interaction, making him a true asset to clients and colleagues alike.

11. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Wow, this is incredible! We are so thrilled to hear you've had such a wonderful experience with Victor and Omar. Thank you for taking the time to provide this feedback, Sandra, and for being a valued ServiceTitan partner!

Vurdert til 5 av 5 stjerner

This Will Be the Last Software You Choose

Choosing ServiceTitan has been one of the most impactful decisions I have made for my business. They are constantly innovating and making their software better for their users.

9. november 2024
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Svar fra ServiceTitan

Wow, this is exactly what we love to hear. Thanks for sharing, Vicki!

Vurdert til 5 av 5 stjerner

Kyle is great

Kyle is great, always helpful and gets things done.

1. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Thanks so much for the review, Scott! We're glad you've enjoyed your experience with Kyle.

Vurdert til 4 av 5 stjerner

Our rep is awesome, but his backup is horrible.

Our customer service rep is awesome...but the company's lack of concern for the accounting side is horrible. Your software is useless unless you have an accounting side to it. You need to devote more resources to the bridge between ST and QB. This bridge has been plagued with issues for the 3 years we have been on board....in fact in 3 years, I do not know what my bank balance is due to all the export failures.....we are contemplating other platforms because of the lack of help and the amount of issues we have with the exporting function...in fact my accountant is asking for more money from me, because of all the issues.

9. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Thank you for taking the time to provide feedback, Lloyd. We're glad to hear you have enjoyed working with your CSM, and will be sure to share your sentiment around Accounting.

Vurdert til 5 av 5 stjerner

Great customer support

We have a bi-weekly Success call with our Success Manager Josh Smith, he is very thorough and makes sure he is doing everything he can to help us succeed. Great work Josh!

19. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

This is exactly the type of review we love to receive. Thanks for sharing!

Vurdert til 5 av 5 stjerner

My CSM Jennifer W

My CSM Jennifer W. is awesome. Has answers or finds them quickly for us.

30. september 2024
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Svar fra ServiceTitan

We agree, Jennifer is great! Thanks so much for the 5 stars, Rob.

Vurdert til 5 av 5 stjerner

Roberto worked with several teams…

Roberto worked with several teams within Service Titan to help with an urgent need our company was facing. I truly believe that he wants nothing but for our company to be successful and to enhance our use of the platform to its fullest.

26. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Thank you so much for this incredible review, Paul! We're so thrilled to hear that you had such a great experience with Roberto.

Vurdert til 5 av 5 stjerner

Getting great support.

The product is awesome and so is my new advisor Sam. he gets back to me with real information that moves my use of the product in small ways continually. These small assists are so important int he overall use of the software its making a HUGE impact.

19. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Thank you so much for the 5 stars! We are so thrilled to hear you've had a great experience with Sam. We appreciate you taking the time to share this.

Vurdert til 5 av 5 stjerner

Our experience with ServiceTitan has…

Our experience with ServiceTitan has been nothing short of outstanding. From the seamless integration to the intuitive user interface, every aspect of this platform has significantly enhanced our operational efficiency. The customer support team is incredibly responsive and knowledgeable, always ready to assist with any queries or issues we encounter.

ServiceTitan’s robust features have streamlined our scheduling, dispatching, and invoicing processes, allowing us to focus more on delivering top-notch service to our clients. The real-time reporting and analytics tools have provided us with invaluable insights, helping us make informed business decisions.

We highly recommend Service Titan to any service-based business looking to elevate their operations and achieve greater productivity. Their commitment to innovation and customer satisfaction is truly commendable.

6. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra ServiceTitan

Thank you for the 5 stars, Samuel! We're so thrilled to hear about the success you and your team have experienced with ServiceTitan and appreciate you taking the time to share.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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