ServiceTitan Anmeldelser 

Great resources and training available.
ServiceTitan is super customizable. The boarding process is made to help you streamline this to your company and processes.
The system really needs that input at the beginning and the entire Service Titan team is there to help make it happen as smoothly as possible.

Service Titan is the premier software for HVAC. The complete ease in which the software helps businesses capture and run day to day operations in unparalleled. So user friendly, totally supported in every way by our CSM, the Help Center, and the Pro Team. There is no other option in our industry. Service Titan is the option.

We’ve invested heavily into ServiceTitan and genuinely want it to work long-term, but there are some consistent issues that need to be addressed.

First, support quality is very inconsistent. There are knowledgeable reps who can solve problems efficiently, but they seem to be the exception rather than the rule. Too often, we’re routed to team members who are unable to provide clear answers or resolution.

Second, internal communication across teams appears to be misaligned. We’ve been told different things by different departments regarding features, capabilities, and timelines. In multiple cases, functionality was described as available, then later clarified as “coming soon,” or only accessible through an upgraded product or long-term commitment. That lack of clarity makes it difficult to plan and operate effectively.

Third, billing accuracy has been a recurring concern. We’ve had to spend additional time reviewing statements and requesting corrections, which shouldn’t be necessary at this level.

To be clear—this is a powerful platform, and that’s the reason we’ve stayed. However, the ongoing issues with support, communication, and billing are creating operational friction that shouldn’t exist for a system of this caliber.

We would strongly encourage ServiceTitan to:
• Improve training and consistency across support teams
• Align internal communication so customers receive accurate, unified answers
• Tighten billing processes to eliminate discrepancies

We are continuing to evaluate whether this platform is the right long-term fit for our business. We hope to see meaningful improvements.

Matt Kang, our CSM, has been super responsive to all our questions/request. Very patient and quickly made himself available. That extend so the other ServiceTitan team members who Matt has been able to to extend our expertise on how to use the ServiceTitan platform

We transitioned to **ServiceTitan** about six months ago, and while we are still in the early stages of fully utilizing the platform, we can already see its tremendous potential. The system is incredibly robust — so much so that we have only scratched the surface of what it can do.

The learning curve has been steeper than we initially anticipated due to the depth and breadth of its capabilities. At times, that can feel overwhelming and even a bit frustrating. However, we recognize that the complexity reflects the power of the system, and we are confident the investment in learning it thoroughly will be well worth it in the long run.

We have also been fortunate to have excellent support throughout the transition. Our CSM, Laura, has been a tremendous resource, and Krystle has been equally helpful during our Ignite and Ember sessions. Their guidance and responsiveness have made a significant difference in helping our team navigate the platform and continue building confidence in using it.

Overall, we are excited about the long-term value ServiceTitan will bring to our organization and look forward to continuing to expand our use of the system.

We use ServiceTitan for everything from running service calls for our customers, tracking projects for our install department, to billing jobs out once complete. It's nice having a software that does everything from start to finish. I highly recommend ServiceTitan to anyone looking to streamline their service/ install company.

Success support is always on point. The investment is defiantly worth it with this product.

My customer service manager Andre T is excellent and super responsive. He always knows the answers to my questions and get back to me very quickly with solutions. On the rare occasion he doesn't immediately know the answer, he finds it quickly and gets back to me with a solution. He has been a pleasure to work with.

We’ve been using ServiceTitan for some time and overall it has been a solid platform for managing our operations. It has helped improve our scheduling, job tracking, invoicing, and reporting, making the business more efficient.

There is a learning curve and it takes time to set up and optimise properly, but once in place it becomes a valuable tool. The support and resources have also been helpful.

Overall, it’s been a positive investment for our business and supports our ongoing growth.

Kevin is very knowledgeable, he listens really well, and he follow's up!!

Hosmin and the ServiceTitan team are always very helpful and offer great support.

John Mason is very prompt in responding to our needs (including his days off). We truly appreciate and value his knowledge and assistance.

The system has been extremely helpful for our business, especially since we work in the plumbing industry. In addition, the team behind this tool is outstanding—friendly, professional, and always willing to support us with any inquiries. We truly appreciate their responsiveness and dedication.

Service Titan is beneficial to our service department and helps us keep all of our jobs aligned.

Kima Galstyan, as always is quick to help when we are in bind.

Working with our CSM Rachel and all the Pro Product specialists have been very good. Very knowledgeable staff.

Susanna Grigoryan is very understanding with our many questions and has great follow-up.

We've been using Service Titan since 2021 and absolutely love it! We've always received excellent support and communication. It is not the cheapest option on the market, but it's definitely worth the price, our business would not be where it is without the help of Service Titan. Our success manager Tess is amazing... always helps with questions and issues and makes sure we're always up to date!

We started with ST in 2017 and have grown from 5 to 20 plus team members in a rural area < 25k population. It has certainly been challenging to learn and implement, but worth the effort and the journey! We now serve two rural areas, and a third larger metro area we are growing in. Definetly a marathon, not the proverbial sprint... and it is a team effort- both yours and ST.
I'd do it again in a heartbeat!

Overall it was a terrible experience. Over promises and under delivering. The software is clunky at best the price is outrageous and the customer service gave up. Definitely an old overpriced software.

ServiceTitan has proven to be the leading software platform for the trades, especially for large companies like ours with many locations across multiple states. In recent years, the platform has gained a massive following and rapidly growing user base, with many of our peers, friends, and competitors already using it or actively planning to make the switch. We have been on ServiceTitan for quite some time, and it is impressive to watch how quickly the platform continues to evolve and introduce new features that meet the changing needs of the industry. Their Customer Success Managers are essential in ensuring workflows and business needs are fully supported. A special shoutout to our CSM, Katie, who consistently provides outstanding support.