I orderd a big order from the netherlands.it took 5 days delivering.reading some negative reviews here l was curious if l will get my order.The communication was very good .my order came intact.it is... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Serina Cosmetics, Thank you so much for the product it came on time I’m so happy with that, I want to buy more stuff and tell my friends to go to your website and buy from there. Serina Cosmetics... Vis mer
I did order UV60 but got UV40. No answers on my mails at all. They're just keep ignoring me for a 120 EUR order
One item was missing in my order I informed them, they told me that they will Come back to me but never did . Will not order on this website ahain
Informasjon om virksomheten
Skrevet av virksomheten
Serina Cosmetics Has been a leader in the distribution of Authentic Luxurious brand-name and prestige skincare for Melanin Beauty! If you have been looking for Authentic & Luxurious Skin care products, no worries, we are in the right store. OUR MISSION Our mission beside extraordinary customers service and skincare recommendations is also to make sure that all our customers receive authentic, original, efficient, and high-quality skincare, natural cosmetics & hair care Products. Also, we collect efficient Products for you, we stand by our products quality, and we care about our customers. We continue to work on building customers loyalty and repeat business and appreciate all your support on this endeavour. OUR VISION Our Vision is to be the best in class in skin care and cosmetics products, providing extraordinary customers service, skincare recommendations and to make sure that all our customers receive authentic, original, efficient, and high-quality Skincare, Natural Cosmetics & Hair care Products. We started out in 2018 as skincare consultant before expanding into skincare and cosmetics retailing, introducing some of the big names in beauty to the GCC & the UK, establishing ourselves as a key player in the industry. As well as showcasing must-have beauty essentials from known and loved brands, we source and create the hard-to-find products you can't find anywhere else - to bring our customers, the best, first. From graphic liners to jade rollers, we're the go-to destination for the next generation of beauty obsessives who look to us to seek, discover, and showcase the ultimate selection of products. We have over 100,000 products on site and new launches every week, so whatever your vibe, you'll find the products and the inspiration on Serina Cosmetics. ..
Kontaktopplysninger
Dubai United Arab Emirates, 38000, Dubai, De Forente Arabiske Emirater
- +971555528172
- info@serinacosmetics.com
- serinacosmetics.com
2,5
Under middels
20 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 7 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I did order UV60 but got UV40
I did order UV60 but got UV40. No answers on my mails at all. They're just keep ignoring me for a 120 EUR order
13. juni 2026
Not good
Not good, given me nearly expiring goods, no response, no initiative, bad service
13. juni 2026
Svar fra Serinacosmetics
Thank you for your feedback. We apologize that your experience was not satisfactory.
After receiving your concern, we arranged a replacement for the product. However, our courier was unable to complete the delivery as there was no response for several days. Our team remains available to assist and resolve the matter.
Please contact us directly, and we will be happy to help.
Kind regards,
Serina Cosmetics
I orderd a big order from the…
I orderd a big order from the netherlands.it took 5 days delivering.reading some negative reviews here l was curious if l will get my order.The communication was very good .my order came intact.it is my first time ordering from them .For sure l will order from the again.Thank you.
11. juni 2026
wrong size was delivered and no one…
wrong size was delivered and no one replied me on whatsapp
29. mai 2026
One item was missing in my order
One item was missing in my order
I informed them, they told me that they will
Come back to me but never did . Will not order on this website ahain
31. mai 2026
Genuine Business
Genuine Business, good customer service internationally and communicates well and keeps you updated during the whole purchasing process.
21. desember 2025
Serina Cosmetics
Serina Cosmetics, Thank you so much for the product it came on time I’m so happy with that, I want to buy more stuff and tell my friends to go to your website and buy from there.
Serina Cosmetics beautiful products and their staff so helpful over the phone and they care about their customers, they keep contact them until they receive their product.
They have nice products.
Once again thank you so much.
have a nice day.👍
15. januar 2026
I haven’t received my order till this…
I haven’t received my order till this day , no communication.
7. januar 2026
I have not received my package , no calls answred or chats, no tracking information , of the package, it was to be delivered within 2-4 days now its mire than 1 week and i do not have any information
I have not received my package , no calls answered or chats, no tracking information , of the package, it was to be delivered within 2-4 days now its more than 1 week and i do not have any information of my package.
Where is my package?
1. desember 2025
I didn’t get my order how do you want…
I didn’t get my order how do you want me to rate the experience.
20. november 2025
Didn’t get my refund back nothing’s…
Didn’t get my refund back nothing’s else and the service bus totally bad !!
8. oktober 2025
I haven’t got my order
I haven’t got my order, how would I know if you’re good or not?
It’s one week I have not received my package.
13. september 2025
Does this company actually exist
Does this company actually exist?
No customer follow up, no order delivered. No communication at all.
28. august 2025
Wrong products delivered
2. august 2025
Didn’t receive the bill in my email…
Didn’t receive the bill in my email with all the product listed
Not professional
14. juli 2025
I bought my skincare products
I bought my skincare products
From serina cosmetics.Indeed their products are original and very effective. The delivery is very fast
21. september 2024
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