Would not recommend. Purchased equipment for a higher education institution. Parts made that would have been on the original product were removed and sold separately at very inflated prices. The stand... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Vis mer
Selskapet har svart
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Vis mer
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The trader was very easy to contact, truthful and dependable. His prices were good and his web site well organised and with excellent E-commerce support. The equipment arrive 3 days after my order wit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Kontaktopplysninger
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Storbritannia
- +443301332808
- info@selfimed.com
- selfimed.com
4,3
Enestående
207 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great company fast delivery and good…
Great company fast delivery and good customer service
26. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you
Again excellent service from these
Again excellent service from these .
I’m Honest in saying , I’ve never met a company so helpful & efficient.
You rarely come across this type of service. Had to have another brilliant review
Keep it up !
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you
Exceptional company !
I am blown away by this company. I have a problem with my equipment , I expected some long issue ( as you can have with some companies).
But no , so helpful & replaced my equipment. First time I’ve used them & will be my company of choice from now on .
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you
Will definitely use again
I needed some equipment last minute and Selfimed was oustanding, great quality, fast answer, and overall can't recommend enough.
16. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you
Good condition products
Good condition products. Very friendly person. I ordered a wrong model so had to return. It was quickly replaced with the correct one and i was also kept updated.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you
Happy customer/Excellent customer service
I bought an item from SelfiMed Ltd. Several months later, I requested for a replacement. I was told the item had a 30days warranty. However, they said they will send me the replacement immediately at NO EXTRA COST! The delivery was prompt and I am delighted. The item is working perfectly well now with no issues.
Thank you once again SelfiMed Ltd. I appreciate your kind gesture and compassion.
Happy customer.
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re happy with our replacement strategy .
At SelfiMed Ltd., we believe in going the extra mile to support our customers, and we’re glad we could resolve the issue promptly and to your satisfaction. Your appreciation means a lot to us, and it motivates our team to continue delivering excellent service.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing SelfiMed Ltd.!
Warm regards,
The SelfiMed Ltd. Team
Excellent product and service
Excellent product and service
5. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you for your kind words! We’re delighted to hear that you’re happy with both our product and service. Your feedback means a lot to us, and we look forward to serving you again in the future!
Great Service
This company is the most cost-effective medical,equipment supplier. Item ordered,and delivered as expected. I recommend
16. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you for your wonderful feedback and recommendation! We’re thrilled to hear you found us cost-effective and reliable. It’s our pleasure to ensure a seamless ordering and delivery experience for our customers. We look forward to serving you again!
Great Customer Service
It's been good to discover a company sourcing difficult to find used items at reasonable prices and willing to go the extra mile to try and resolve any problems. We received excellent customer service and would buy from SelfiMed again,
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you so much for your kind feedback! You truly made it easy for us with your understanding, patience, and by giving us the time needed to find the best resolution possible. Customers like you are rare and greatly appreciated. We're thrilled to have been able to resolve this matter in your favour and are always here to go the extra mile. We look forward to serving you again at SelfiMed!
Product was order and the description…
Product was order and the description did not indicate it was a used product and no instruction book was supplied
The product arrived but the machine was broken and would not start
14. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Hi Jolanta,
We are currently unable to locate your order in our system using your name. Could you please privately share your order number with us so we can retrieve it and assist you accordingly?
If your item is damaged, this most likely occurred during shipping. Please contact us, and we will promptly send you a replacement at no cost to you. There is no need for negative feedback at this point.
Also, please be aware that all items on our website include a condition description. For used items, directly beneath the image, it states: "Used Item – The initial images are typically edited for listing purposes. The actual product may vary. Please verify all images, descriptions, and additional information sections for an accurate understanding of the item."
Best regards,
Excellent to deal with
Excellent to deal with. I had not ticked box for the vat free, although I had filled in the form. A quick phone call and was easily fixed afterwards. Well packaged, good comms and good delivery. Will use company again for sure!
29. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with us was positive and that we were able to quickly resolve the VAT issue for you. It’s great to know that our packaging, communication, and delivery met your expectations. We look forward to serving you again in the future!
Best regards,
Great service and Equipment
Great service. Extremely helpful and great equipment. Definitely recommend.
19. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you for the wonderful feedback! We're glad to hear you were happy with our service and equipment. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Great efficient customer service
Great efficient customer service. Ordered a nebuliser that was delivered broken due to poor transit handling. Immediately a new one was sent without any hassle or having to return the item. Would highly recommend!!
10. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you for your fantastic feedback! We're sorry to hear about the initial issue with the delivery, but we're glad we could resolve it quickly and hassle-free. It's wonderful to know that you're satisfied with our service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Fast
Fast, informed delivery. Item was in perfect condition. Would definitely recommend. 10/10
8. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you for the great review! We're delighted to hear that your delivery was quick and that the item arrived in perfect condition. Your 10/10 rating and recommendation mean a lot to us! We look forward to serving you again in the future.
Best regards,
Joke pricing
I wanted to buy an item from this site and with an introductory 10% discount and VAT discount the item price was £15. I continued with the order to find that the cost of shipping was either £49.99 or £69.99!!!
The item was a large flat board and the quoted cost is significantly more than it would actually cost to send by courier.
I am no longer inclined to buy this item because I feel the company are taking the mick. They should sell at the true value of the item and the true cost of shipping, not pricing it cheap then inflating with silly shipping costs. On the basis of this experience I would not consider buying from this company again.
2. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Hi Sue,
I noticed your recent review and wanted to address some points directly. It seems you haven't placed an order with us yet but have already formed a judgment. We've been in this business for a while, and we understand the challenges of shipping heavy or bulky items within the UK. Services like Royal Mail, UPS, DPD, or FedEx often don't accept such items or charge exorbitantly for them. This leaves us with Proovia courier, which, while reliable, isn't cheap either.
If you have concerns about our pricing, Trustpilot isn't the ideal platform for such discussions. We encourage you to contact us directly so we can address your concerns and find a solution together.
Instead of leaving a negative review, perhaps you could have considered self-collection to better understand the shipping costs involved.
We will be requesting Trustpilot to remove your review, as it does not reflect an actual transaction or experience with our services.
Best regards,
Selfimed were very helpful
Selfimed were very helpful, understanding and quick to respond. After ordering an item from them which unfortuanately after it was delivered, through no fault of Selfimed did not fit our requirements they were very quick to give a refund. The product was in good condition but just was not right for us but would definetely order from them again if they had a product we required
22. juli 2024
Svar fra SelfiMed UK
Thank you for your kind words. We're pleased to hear that you found our team helpful and quick to respond, and that you were satisfied with the refund process. We appreciate your understanding and look forward to serving you again in the future.
Best regards,
The person I was dealing with over the…
The person I was dealing with over the phone honoured their promise to me to refund the cost of a purchase which I needed to return. This showed excellent customer care.
14. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Thank you for sharing your experience. We’re glad to hear that our team member followed through with the refund and provided the customer care you deserve. Your satisfaction is our top priority.
Best regards,
Kind and helpful staff
The staff member, Moses, was kind and immediately helpful in dealing with all aspects of my order. When sadly I experienced the loss of my pet (for which the order was intended) he again showed incredible compassion and understanding in finalising a refund. Thank you so much. Fully recommend.
23. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Hi Sandra,
Thank you for sharing your experience. We're deeply sorry for your loss. We're glad our staff could provide the support and compassion you needed during this difficult time. Your recommendation means a lot to us.
Warm regards,
Moussa was really helpful and did all…
Moussa was really helpful and did all in his power to get me a correct bed I really do recommend this seller and will do business again 👍👍
5. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra SelfiMed UK
Hi Rachel,
Thank you for sharing your thoughts. We’ve taken your feedback to heart and made several improvements. We're committed to continually enhancing our services to ensure your complete satisfaction.
Best regards,
Arrived as ordered and very promptly
6. mai 2024
Svar fra SelfiMed UK
Thank you for your valuable feedback. We have made significant improvements based on your suggestions and are committed to continually enhancing our services to ensure your highest satisfaction.
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