SEFE Energy Anmeldelser 

Lady on the phone was very helpful, requested a copy of an invoice and received it straight away from her.

Asked a different person yesterday and as of this morning had not received it.

DO NOT USE THIS COMPANY. We've just had 18 months of absolutely appalling service. Call centre never answers the phone, emails are not replied to. I've been waiting for a bill for December last year for three months now. Today I got a threat of legal action. How can I pay if not informed? These people had the highest prices of any of my neighbours and the incompetence was breathtaking. Finally we're out of contract but I'd like to warn as many people as possible of getting involved with this shower. They are appalling.

actioned immediately

Be Better, Faster, Stronger & Accountable

Business gas bills arrive are produced quite slowly but are accurate and the pricing is fair. Called the helpline today due to an issue with the online portal. Call answered within a couple of minutes. Spoke to Amber who took the time to resolve my queries and email invoices to me.

The member of staff answered the phone
promptly and sorted my question professionally.

I was really frustrated and unhappy until I spoke to Wesley who really helped me through the process and explained what happened shouldn’t off he took it into his personal hand which he didn’t have to do to make sure my complaint was prioritised and that was resolved as soon as possible which it was solved with 24hrd really amazing customer service in the end andAndrew/Karen from AR who picked up the email right away and agreed to refund without hesitation.

As a small educational Trust, we often need to liaise with Keelan Corrigan at SEFE to help access energy bills and related queries. Without exception, Keelan is helpful and professional to ensure that we gain fast access to the documents or knowledge we require. It is invaluable to receive such reliable and high quality service.

I have been chasing an issue on our account for approximately 7months with no resolution. After speaking with Wesley O’Conner and Hannah Baxter the issue was resolved within 48 hours.

Since June 2024, I have been communicating with SEFE about an enormous invoice I received in August 2024 based on rates of the previous occupants of the building I live in. Every time (after weeks of waiting) I get a different email address to have to write to. I really frustrates me how inefficient the communication is.

Our account was out of balance and Anna went above and beyond to assist with resolving which invoices were missing from our system. Quick response to emails. Thank you!

Helpful and informative. Excellent service!

Very quick response. My query was resolved straight away.
Much, much, much better than OVO and YU Energy who frustrate the hell out of me !
Thank you Stevie :)

Our account with you has spiralled into arrears as we did not receive notification our contract had come to an end. A standing charge of over £4.60 is tantamount to daylight robbery. We have been received 2 invoices at nearly three times the normal each. When I discussed this with your advisor I was told that because of our low usage, you would not consider renewing our contract.

My complaint was listened to and safeguards were put in place to avoid it in future.

SEFE customer service listened to our problem and agreed to rectify it immediately without question. We were very impressed given our experience with our energy suppliers

Happy with the way this has now been resolved and communication with SEFE was good