Dear Kit,
We’re sorry to read your experience.
On SeeMe-nopause, there are two different ways to use the service. You can order a treatment directly if you already know what you need. The price shown includes the doctor’s review, prescription, and dispensing.
Or you can request medical advice first (€49.95). This is a standalone consultation where a doctor evaluates your situation and recommends suitable treatments. This fee covers the medical service itself, regardless of whether you decide to proceed with a purchase of the medicines recommended.
In your case, the €49.95 was for the consultation and medical advice, which was completed when the doctor reviewed your information and provided recommendations.
We understand your concern about medication pricing. The cost of medicines is set by our partner pharmacies and can vary depending on sourcing, country of dispatch, and regulatory requirements. These prices may differ significantly from those in other countries.
Additionally, before confirming any order, the full price is always shown so you can decide whether to proceed.
Regarding prescriptions, within a model like this, prescriptions are issued for fulfillment through partner pharmacies and are generally not transferable to external pharmacies.
Your feedback is important, especially regarding clarity and communication. We would appreciate the opportunity to review your case and respond properly to your request.
Please contact our Customer Service team with your details so we can assist you further.
Customer Service Team – SeeMe-nopause
