This company is absolutely horrific. Saw the horrible reviews and tried to cancel my order but they refused and lied about already shipping it despite not shipping, then UPDATED the shipping status. T... Vis mer
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Se hva andre synes
Terrible quality and sizing!! Temu had better quality. All the tags were cut out?? Why? I sent an email for a return but no answer. Will dispute with my credit card if they don’t respond. Update:... Vis mer
Het heeft eventjes geduurd eer m'n bestelling geleverd werd maar super blij ermee,past perfect en is zeer mooi! De 1e body werd in het zwart geleverd terwijl ik in het wit besteld had. Heb daarvoor ee... Vis mer
Do NOT buy from this company. It’s a complete scam. The products are cheap, low-quality junk shipped straight from China, nothing like what they advertise. On top of that, the delivery took 45 days to... Vis mer
1,6
Dårlig
289 anmeldelser
Har svart på 84 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Niet hier bestellen je kunt niet retourneren
Het begint al bij de maattabel. Dit klopt niet. Deze lingerie is NIET geschikt voor dames met grote borsten. Ik heb maat xl besteld. 3 stuks voor bijna 100,- en dan past de cup niet. Het is gewoon een standaard beugel. De kwaliteit had ik ook beter verwacht voor deze prijs.
Dan wil ik het natuurlijk retourneren. Vragen ze een foto van wat er mis is met het product. Ik heb een foto gemaakt en nooit een reactie op gekregen.
Hier NIET bestellen tenzij je ongeveer cup maat B of C hebt. Groter zeker niet!!!
100,- weg gegooit.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi Rosanna,
We’re truly sorry to hear about your experience with the size chart. We strive to provide the best service, and it’s disappointing to learn that we didn’t meet your expectations. We’d love to make things right - please contact us at info@secretcoco.com so we can assist you personally. We appreciate your feedback and will use it to improve our services.
Best regards,
SecretCoco Customer Experience Team
Avoid Secret Coco – Complete Scam!
This company is nothing more than a dropshipping operation that sources products from China. Despite marketing itself as a local business, it is not. I ordered three sets and only received one—after waiting four weeks! The rest never arrived. The item that did show up came in flimsy, cheap packaging (think Temu-quality), and the product itself was absolute rubbish. Do not waste your money on this scam.
——
Reply to secretcoco
The below response from secretcoco is obviously an automated message encouraging me to reach out if I had any issues, I did exactly that (prior to review)—but received no response. It’s clear this was just a generic message with no real intention of resolving customer concerns. Very disappointing experience!
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your experience with your recent order. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations. We take your concerns about the delivery issues, packaging quality, and product satisfaction very seriously.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your missing items and discuss how we can address your concerns. We appreciate your feedback and will use it to improve our services.
Best regards,
SecretCoco Customer Experience Team
Nooit iets ontvangen
Nooit iets ontvangen
Duurt weken tegen dat je antwoord hebt
90€ in de vuilbak willen niet terugbetalen
Ik zal klacht neerleggen
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear that you never received your order and experienced difficulties with our customer service response time. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations.
We'd love to make things right regarding your 90€ order - please contact us at info@secretcoco.com so we can assist you personally with your refund concerns. We appreciate your feedback and will use it to improve our delivery processes and response times.
Best regards,
SecretCoco Customer Experience Team
Bad experience ever
Bad experience ever. They are scam. I made an order January of 20th of 3 sets, to get them on Valentine's day. The items I received only February 22. Moreover I received only 2 items instead of 3. For 3 weeks I'm trying to get the paid item. They just ignoring me, no money back, no missing item. Awful store and customer support. They got the money and did not care about customers. SCAM, SCAM,SCAM.NEVER WILL BUY FROM THAT STORE.Also you can not leave a review on their website.
22. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your experience with your Valentine's Day order. We understand how disappointing it must have been to receive your items late and to find one missing from your package. We strive to provide the best service, and it's clear we didn't meet your expectations.
We'd love to make things right regarding your missing item - please contact us at info@secretcoco.com so we can assist you personally with either getting your paid item delivered or processing a refund. We appreciate your feedback about both our delivery times and customer support responsiveness, and will use it to improve our services.
Best regards,
SecretCoco Customer Experience Team
Scam avoid - No response from their returns team
Scam, avoid! Took 24 days for my item to arrive, obviously missing the valentines occasion. Poor quality arrived practically falling apart. Now no response from their returns team. ChatGpt shows they are based in the Netherlands and I will be taking this up with ECC-Net if they continue to not abide by Dutch consumer protection laws.
UPDATE: It has been 6 weeks now and the customer service team just string you on with 2 week late replies with no signs of a returns address
10. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your experience with your Valentine's Day order. We understand how disappointing it must have been to receive your items too late for the occasion, and we sincerely apologize for the quality issues you encountered. We strive to provide the best service, and it's clear we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your return and quality concerns. We appreciate your feedback and will use it to improve our delivery timeframes and product quality control processes.
Best regards,
SecretCoco Customer Experience Team
oplichters, niet kopen!
Dit zijn oplichters, niets hier bestellen want je kan je bestelling niet retourneren. De klantenservice reageert gewoon niet! Het lukt na 6 weken nog steeds niet een retouradres te krijgen van ze.
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your difficulty with returning your order and the lack of response from our customer service team. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your return request. We appreciate your feedback and will use it to improve our return processes and response times.
Best regards,
SecretCoco Customer Experience Team
Bitterly disappointed!!!
Bitterly disappointed!!!
I ordered a beautiful garment on 24th February. Finally arrived today-6th March AND wrong size sent. Even my order email from them clearly states size S BUT I’ve been sent a size L. How can such a difference in size have been sent?! The person that packed it obviously didn’t even check to see if it was right. Definitely will NOT be ordering from them again!!! No one is answering my email for help with this either & it states that you can only return an item after receiving info on how to do it from them-angry and frustrated!!
So since my above review I have had a good response back from the team at secret cocoa. It took a few frustrated emails from me BUT they did respond. Have totally sorted the problem by sending me the right size-I did have to pay an extra £3.99 shipping taxes-and have received my right garment today-which is lovely. I’m pleased they have rectified the problem and will definitely order more things from them. The correspondence from my new (right size) order has been great from reordering to turning up on my doorstep. I just think maybe a quicker response to my problem would have really helped. Thank you secretcocoa for sorting this out for me. Beautiful underwear too 🙏♥️
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your experience with receiving the wrong size garment after waiting for your order. We understand how frustrating it must be to wait for an item only to receive the incorrect size, especially with such a significant difference between the size S you ordered and the size L that was sent. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with getting the correct size sent to you and arranging the return of the wrong item. We appreciate your feedback about both our order fulfillment and customer service responsiveness, and will use it to improve our processes.
Best regards,
SecretCoco Customer Experience Team
I paid for 3 items which never arrived
I paid for 3 items which never arrived. It’s taken me weeks to get any kind of response from them and now they’re blaming the delivery company. This is being reported to fair trading as it seems to be a similar issue for lots of customers. I would strongly recommend to shop elsewhere and not waste your time with Secret coco.
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear that your 3 items never arrived and that you've experienced difficulties with our customer service response time. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with locating your missing items or processing a refund. We appreciate your feedback and will use it to improve our delivery processes and communication with customers when shipping issues occur.
Best regards,
SecretCoco Customer Experience Team
Why is there not a 0 star as 1 is too…
Why is there not a 0 star as 1 is too much!! I came across site, looked legit, claiming lots of confirmed positive reviews. So, I purchased 3 items, then after purchasing I came across the reviews below. So in less than 45 minutes from purchase I instructed them to cancel purchase and refund my money, to avert any issues. They had more than enough time to action this at no cost to themselves. This instruction was sent both to info and support email addresses to ensure it was not missed. Nothing!! So daily I sent emails!! Then 4 days after purchase they respond that not possible to stop and that I could return goods for a refund, why!!! They were given more than enough time to stop! Then same day yesterday I get another message to say that my order is delayed due to a quality control issue and that they would be resending. I immediately reply that I don’t want it resent I want my money back! Again nothing, and I expect I will soon get a message to say order on way! I will be taking dispute up with Visa today and instructing them to block payment as all trust in this company has evaporated and I do not want to receive very substandard goods that have cost me £77. Avoid at all costs!!! Customer Service is non existent and from what I read below the items are not what you see on the site.
2nd March
So after I post this and you were given countless instructions to NOT SHIP you do what I thought you would do and you ship! You are running a scam and I have told Visa and they are blocking payment! I did this on 28th Feb, informed you of this and still you ignore instructions. Doesn’t paint a very good customer service does it?
27. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your frustrating experience with your order cancellation request and the subsequent communication issues. We understand your disappointment with our response time and the fact that your order was shipped despite your multiple requests to cancel it shortly after purchase.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with resolving this situation and processing your refund. We appreciate your detailed feedback and will use it to improve our cancellation processes and customer service responsiveness.
Best regards,
SecretCoco Customer Experience Team
This is dropshipping from other sites
This is dropshipping from other sites. Complete scammers charging much higher than you can get elsewhere. Zero communication back either.
28. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your concerns regarding our products and pricing, as well as the lack of communication you've experienced. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your concerns. We appreciate your feedback and will use it to improve our communication processes and ensure we're providing appropriate value to our customers.
Best regards,
SecretCoco Customer Experience Team
No service
No service, they don't answer their email. Impossible to return an item. Don't buy on this web site. Shipping is very long. You can find the same items for cheaper price on Amazon or Aliexpress.
25. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your experience with our customer service responsiveness and return process. We understand your frustration with the shipping timeframes as well. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your return request. We appreciate your feedback and will use it to improve our communication processes and delivery timeframes.
Best regards,
SecretCoco Customer Experience Team
Worst Purchase Ever (and Customer experience)
Terrible decision buying from them.
Site was decent, quite trustful on first end.
Then it started.
Chinese tracking number.
Product not sent cause out of spec.
Delayed.
Finally sent.
Took an infinite time.
Lost my deadline for the gift.
Finally arrives 15 days after.
In a plastic bag that smelled like scam from 6 m away.
Opened it, the moment my wife put it on, broke down. Instantly. Stitches were gone at literally FIRST wearing.
Asked for a refund.
Bounced me back.
Now sending me another tracking number but I have no notification.
I want my money back damn scammers.
14. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your disappointing experience with your gift purchase. We understand how frustrating it must have been to miss your deadline, receive a product with quality issues that broke on first use, and then face difficulties with the refund process. We strive to provide the best service, and it's clear we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your refund request. We appreciate your detailed feedback about the shipping, packaging, and product quality issues, and will use it to improve our services.
Best regards,
SecretCoco Customer Experience Team
I absolutely love your lingerie
I absolutely love your lingerie! It's beautiful and erotic! Absolute 🔥
25. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi Maie,
Thank you for your wonderful review! We're thrilled to hear that you love our lingerie collection. It's always our goal to create pieces that make our customers feel beautiful and confident. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything, feel free to reach out. We look forward to serving you again!
Best regards,
SecretCoco Customer Experience Team
Website is a con
Website is a con. Images are stolen from a Polish website. Google image search finds it easily. Also a .com website and a .nl do not buy. Positive reviews are fake.
21. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi there,
We're truly sorry to hear about your concerns regarding our website and images. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your concerns. We appreciate your feedback and will use it to improve our services.
Best regards,
SecretCoco Customer Experience Team
Miskoop
Slechte kwaliteit kleding voor veel te veel geld. Zitten al gaten in bij levering. Verhoudingen kloppen niet, dus ziet er niet uit.
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret cocos
Hi Amber,
We're truly sorry to hear about your experience with the quality of your order and the fit issues you encountered. We strive to provide the best service, and it's disappointing to learn that we didn't meet your expectations, especially with items arriving with holes already present.
We'd love to make things right - please contact us at info@secretcoco.com so we can assist you personally with your concerns about the product quality and proportions. We appreciate your feedback and will use it to improve our quality control processes.
Best regards,
SecretCoco Customer Experience Team
Awful customer service
Awful customer service, been waiting almost a month for a valentines gift. No response to email, delivery updates are paused. Starting to think it is a scam site.
15. februar 2025
Anmeldelse skrevet uten oppfordring
Oplichters uit China
Oplichters uit China. Doen alsof ze een website van Nederland zijn. Retourneren weigeren ze. Kwaliteit is belabberd. Heb ze aangegeven bij fraude instanties
3. februar 2025
Anmeldelse skrevet uten oppfordring
ZERO STARS!
ZERO STARS!!
I ordered 3 sets over a month ago in the hope they would be here for valentines.
I’ve ordered before and lived the quality and service so was happy to re order.
All items were low quality, not true to size or actually broken. I’ve been back and forth with emails for a month now and this is still not resolved. Awful customer service.
The prices on the website change weekly depending on the sale so that you don’t actually get a sale price.
13. februar 2025
Anmeldelse skrevet uten oppfordring
If I could give zero stars
If I could give zero stars, I would. Ordered three items, but only one arrived. Customer support took five days just to say they would ‘investigate.’ The one item that did show up was cheap and could’ve been found on eBay for less. Total waste of time—avoid!
7. februar 2025
Anmeldelse skrevet uten oppfordring
Absolutely rubbish
Absolutely rubbish! Item never arrived. No reply to customer support emails. Please avoid and unfollow this crap!
9. januar 2025
Anmeldelse skrevet uten oppfordring
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