Scudo Anmeldelser 203

Poor quality bathroom vanity unit, all corners of unit peeling despite being nowhere near water source. Terrible customer service, took five attempts at contact before I received a response, no apology about poor service, explanation of damage was that it was my fault as damage was caused by water ingress. Insulting to say the least. I would avoid scudo products, we had whole bathroom fitted with their products which all appear inferior in quality for the price.

I had a faulty plug and the issue was solved quickly and efficiently by sending me a new one out to my address

I have tried to get replacement door seals for the Scudo pivot door in my shower cubicle. I was trying to get these via Wolseley where I bought all my bathroom suite from in Jersey.

Finally got a result as I contacted Scudo and Harrison bathrooms direct and showed proof of purchase. I was given a link to order spares for the 6mm Pivot shower door. I could not be happier as I felt that I was getting nowhere

I had an issue with a bathroom cabinet mirror over 3 years old I bought. Initially they sent me a replacement mirror door the next day. I realised the door was a bit slimmer and I could not conceal the wiring. I was advised that the cabinet had been upgraded since my last purchase and they sent me a brand new one the next day. I have not yet come across a company where the customer service exceeds expectations and goes above and beyond but these guys have been amazing. Jess has been impeccable. Prompt messaging service and next day delivery. Thank you Scudo so much.

I recently had a tap that developed a fault. Despite being approximately 18 months old, it was replaced without quibble and the replacement was delivered within two days.

Had a problem with a shower I had installed which was still under warranty. Jess, who dealt with the issue was excellent. Kept me informed of the progress regarding a replacement. Now installed and very happy.

Prompt reply to internet enquiry followed by despatch of part within hours. Fantastic service and would definitely recommend.

I believe you only find out about the company when something is faulty or wrong

These guys were first rate in sorting out the problem and then sorting out it's replacement

Technically they also followed up for some info

Scudo well done

I had a problem regarding delivery. Was lucky enough to be answered by Jessica. She organised everything and suffice to say the delivery was made prompt the next morning. Nothing was too much trouble. Big shout out to Charles the delivery driver.

Shower valve problem! I spoke to very polite and professional lady ( Jess) asked me to send a copy of receipt, within a short time Jess replied ordered no problem.

Amazing Thank you very much

Brilliant after sales service from Harrison’s Bathrooms of Leeds. Bought a shower in 2021, the thermostatic cartridge has failed, I contacted Sam who arranged to have a replacement sent out straight away. Many thanks.

Great communication from Jess , prompt delivery of goods , brilliant all round service

My query was dealt with very quickly and efficiently. Very helpful, thank you.

Emailed an enquiry this morning which was picked up by Jess. Replies were swift, extremely professional and helpful. I would no hesitate to recommend this company. Jess many thanks you are a credit.

Fantastic aftersales service, Sam has been so helpful in getting things sorted for me,new part was delivered this morning, would definitely recommend this company to family and friends.Once again thank you Sam.

Our shower bar valve developed a fault, after sending some pictures and proof of purchase to Jess at Scudo she arranged a replacement to be sent.

I know it had a lifetime warranty, but sometimes they mean nothing, and certain conditions have to be met. Credit to Scudo they kept to it and our 3 year old bar valve was replaced. Things do go wrong, it's how a company deals those situations is a sign of their class towards it's customers.

Thank you Jess and Scudo, great looking products and great customer service.

Sam was excellent to deal with .
I had a small issue and he jumped on it immediately to solve it .
Highly recommend

Jess was incredibly prompt, helpful and reliable at coming back to me when I needed some help with some parts to fix 3 showers in our house. Extremely happy with the after sales service that I received. Thank you Jess. I have no doubt that if my issue remains unsolved, she would go out of her way to help me.