Scenic Anmeldelser 

The staff on this cruise from the Captain down to the cleaners gave every possible effort in to making this holiday as perfect as possible. nothing was ever too much trouble and always with a smile on their face and with respect. most of all they were genuine

We always enjoy a Scenic holiday as it is reliably good quality and always enjoyable wherever we go. Everyone is looked after and we highly recommend Scenic to all our friends. I like that the excursions are included and also special experiences which really do make you feel special. The staff are excellent and the service is friendly.

Attention to detail is fantastic. Solve any issues immediately. Brilliant company .

Great service and hospitality

We have had several river cruises with Scenic and each has been a memorable experience and the level of service impeccable. Our latest cruise was on the Danube from 12 August and a few days before our departure we were told that due to the low water level it was not possible to follow the published itinerary. We were give various options ranging from a cancellation with full refund or going with a restricted itinerary with a 10% refund. We decided to go, and although there was considerably less cruising we still had a wonderful time. All the Scenic staff from the booking team to all those on board went above and beyond to make sure our holiday was memorable despite all the difficulties which were beyond their control. Well done Scenic.

We have had several cruises with Scenic over the years. They were at one time an excellent company to travel with. We have seen a steady decline in the overall quality of the cruising experience. The ships are looking very dated and need refurbishment. A number service staff were clearly inexperienced and unable to cope with busy spells. We enjoyed the trip but no longer consider Scenic a 5 star experience.

So dependable. First class service, friendly efficient staff, great itineraries. Have booked again.

Very disappointing experience when I became seriously ill

I have always believed that the true test of a travel company is not how it looks after you when everything is going well, but how it treats you when something goes seriously wrong.

Sadly, my experience with Scenic left me extremely disappointed.

During my cruise I became seriously unwell and required hospital treatment. After returning to the ship, I was still very ill and needed further medical attention and medication. I was physically unable to make the necessary journey myself.

What has particularly upset me is the lack of practical assistance I received at a time when I was extremely vulnerable.

Scenic have since explained to me that my medication could have been collected by my husband or a member of the crew. However, this completely misses the point. I did not simply need somebody to collect medication. I needed to attend in person to obtain the prescription in the first place. Had I been able to do so, medical professionals would have seen how seriously unwell I was. I genuinely believe that earlier intervention may have prevented the prolonged illness and recovery that followed.

I was also told by Scenic that they would arrange my airport assistance for my journey home. I relied on that assurance. It was only approximately 48 hours before I was due to travel that I was told this could not be arranged and that I would need to deal with the airline myself. I only just managed to arrange the assistance in time.

Scenic have now formally rejected my complaint, explaining that their staff were following their procedures and that they do not consider that they failed in their duty of care.

That response is particularly disappointing because my complaint was never simply about whether Scenic had procedures. It was about whether, as a seriously ill passenger who was away from home and clearly struggling, I was given the practical support I needed.

I accept that there are safety procedures surrounding the wheelchair carried onboard, and I understand that emergency equipment needs to remain available. But when that equipment could not be used to help me ashore, I needed an effective alternative. I did not feel that one was provided.

This experience has left me questioning the level of care and support I could expect from Scenic if I were ever unfortunate enough to become seriously ill while travelling with them again.

The cruise itself may have had many positive aspects, but for me, how a company treats you when you are at your most vulnerable matters enormously.

I hope Scenic will learn from my experience and consider whether their procedures provide enough flexibility and practical support for genuinely unwell passengers, rather than simply relying on what their standard procedures allow.

We went on a Mekong river cruise with Scenic and the only word to describe the whole experience is “Fantastic”. The food the staff the accommodation were absolutely 1st class. Our guides on the excursions were extremely knowledgeable and had brilliant humour.
Cambodia and Vietnam are places if you can you must visit

Fantastic personal service, nothing is to much trouble. Staff go out of their way to assist.

Our first experience of Scenic on a trip to Bordeaux and surrounding vineyards
It was 7 superb days, great food and wine with trips to broaden the mind on wines, caviar and oysters
Service was impeccable
We will book another trip probably to the Duro Valley !

The way Scenic dealt with the problems caused by lack of water in the Rhine was excellent. The staff rearranged our itinerary wonderfully.

Brilliant trip from start to finish, great food and fantastic staff. Visited some lovely vineyards in Bordeaux and had some fabulous trips out

From the minute my plane landed I was looked after .
All crew were brilliant .
Food was fantastic and local guides were first class as usual .
This last cruise was my seventeenth so it is obvious how much I enjoy them .

It is a fantastic company to travel with. The service is excellent as are the staff. Everything is included. It has extra special experiences which other cruises don’t like for example concerts in chateaux or church’s. On our recent cruise we had a chocolate and wine pairing which was very different. There are an amazing selection of excursions to beautiful destinations. On the Seine cruise we even had Richard the Lion Heart as a guide. Makes experiences more memorable. Scenic go the extra mile.

There were too many days with no landings or very short landings. The ship was nice but not "6-star luxury". The food was between OK and good. The trip was mis-sold, in that the wildlife was pretty non-existent, the all-inclusive-ness only included mediocre wines (the sommelier said "if it's all-inclusive, you won't get very good stuff") and worst of all, we booked Scenic because of the submersible. One of the guides said it hardly ever works. I shan't book Scenic again.

We have had many great trips with Scenic and would have achieved Emerald status before a trip in August 2026 if they hadn’t increased the number of points needed (oh, and seriously reduced the benefits offered).

Generally, it’s a good product and cruises are truly “all inclusive” unless you want to use the services of the masseur/beautician, or purchase really high-end alcohol. The service on board is excellent and staff work incredibly hard to make cruises special. Food is fine, but not always “fine dining” and the Portobello offering (offered to all guests on river cruises ) is nice, but not exceptional. Food onboard the Eclipse is extremely good.
Decor now looks a little dated as it’s been the same design for at least 10 years on the river ships. The gym is small but adequate (lower deck) but the pool offerings on most ships are poor. Some have no pool/jacuzzi at all.
TV offerings are poor, (BBC news and maybe a couple of other free, boring channels, which are not always available, even in Europe; and WiFi has been slowed down significantly, to the point when email attachments take far too long to download. The ships are all incredibly clean, however. (Some of the towels etc need replacing as many are frayed).
Toiletries are ESPA, but I’m not sure if it’s a cheaper, hotel line, (they’re clearly decanted from large bottles, as these can been seen in the kits the cleaners bring round) as they don’t seem to smell as nice as products in the shops.

Recent low water levels in Europe have caused chaos and Scenic have been terrible at making decisions in an acceptable time frame - even though they can clearly see how low the water is. Revised itineraries have been offered, (ours was sent to us only an Hour or so before their office shut, with some flights scheduled to leave at 6am the following morning) only to find out that this itinerary was drastically changed when guests arrived on board the ships.
Entertainment on board the Jasper was poor during this time. Quizzes almost every night, apart from one disco night and one Enrich event off the ship. No musicians other than that.

So, back to the loyalty system. Not worth the almost quarter of a million pound per guest spend to get the rubbish benefits. Despite STILL being advertised as a benefit of attaining Emerald level (the loyalty leaflet shows various small perks, which are slightly different on the rivers or Eclipse Ocean ships) , we had this:

“With regard to the massage, unfortunately, this is no longer a service we have offered onboard for some time. However, given the circumstances and as a gesture of goodwill, I would be very happy to see whether I can arrange a complimentary massage for you during your next cruise in January.”

It may interest you to note that one of their travel experts at a show near Manchester (early September, last week as I write this) told me and my friends that this free massage WAS STILL one of the “many benefits”.

Our cruise on the Douro River was first class. The accommodation was great, the staff were, without exception, friendly and courteous - endlessly patient and efficient. The food was high quality; the trips and entertainment excellent. We couldn't have enjoyed it more.

professiiolism of the organisation from admin and booking to the holiday itself. The excusions were all of a high quality. Every care and attention was given to making it a premiere experience. The ivists were superb. The staff at every level could not be faulted.
Everything was very well managed.
The one suggestion I would make is to offer a small meal portion, to avoid waste and to ensure that guests are not overfaced.