Outstanding experience from start to finish. I spent weeks researching outdoor saunas for a mountain property at nearly 9,000 ft elevation — not a straightforward project — and John at SaunaKits w... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The team was very professional. All questions were answered and no pressure to purchase. This is our first sauna purchase and we researched vendors extensively ultimately deciding on SaunaKits. Ou... Vis mer
Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but througho... Vis mer
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Kontaktopplysninger
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Sauna is on back order but so far…
Sauna is on back order but so far things are going good.
Great Company for Customer Service
While I initially had some delays, once we connected , I was given good advice and I made the purchase. In my research Nordica was rated the highest and best for customer service.
Krizza was great
Krizza was great - very helpful in resolving my issue!
The sales rep was amazing!!
The sales rep was amazing! She gave me some great tips for using my sauna for the first time. I also forgot to order the bucket and the handle for pouring water on the rocks inside my Sauna. She sent me three links to choose from a variety of options that I was interested in she was extremely helpful and positive. I always have a great experience when calling.
Very helpful sales staff...
Although I ultimately did not purchase from Nordica, Eric was very helpful and considerate while I worked my way through the sauna world. Answered all my questions and supplied all requested information. No hesitation is recommending this company.
Processed order flawlessly and they…
Processed order flawlessly and they made sure to honor a deal I had with them and even reached out to remind me of things I forgot to add to my cart.
Jessica did a great job.
Matthew was super helping providing a…
Matthew was super helping providing a sales incentive and also providing information about the required installation/electric work as well. 5/5 !
Smooth Sailing
So far the purchase and communication with Krizza and team has been exceptionally smooth. We can’t wait to get the sauna and heater. Thanks for all the follow up and attention to detail.
Great help
Great help! I had specific questions and the responses from Matthew were so positive i was able to make a purchase I was previously hesitant on.
Impeccable customer service and…
Impeccable customer service and communication! Krizza has been helping us to work through some hiccups with our sauna order. She communicated in super timely manner, respectful and very helpful. In the end we are very happy with our purchase and would highly recommend working with Nordica Sauna company.
Helpful and knowledgeable…
Eric was very helpful and knowledgeable on all of our questions while shopping for the perfect sauna -
Another great customer service…
Another great customer service experience! I needed to purchase some accessories for our sauna and Matthew immediately called me to help with the purchase and answer all my questions. I am so glad we made our sauna purchase with Nordica. They know how to take care of their customers!
I had an issue with my sauna heater and…
I had an issue with my sauna heater and reached out to see about a warranty. Krizza was incredibly helpful, responsive, and communicative. I ended up with the outcome I was hoping for and Krizza made it an easy process!
The Nordica Sauna Team
The Nordica Sauna Team, especially Krizza, John, and Eric, were outstanding from start to finish. They took the time to educate me and patiently answered my million questions so I could make the best decision. The product is excellent and service is top notch. Highly recommend!
Very helpful throughout the sales…
Very helpful throughout the sales process, including understanding how the HSA works.
Excellent so far
So far so good. I was researching saunas and it got pretty confusing. I reached out to Nordic sauna and they responded right away and answered every questions I had and there were a lot of them. No pressure to buy just making sure I was an informed consumers. My sauna is ordered and we look forward to it getting here.
Informational and solid experience from…
Informational and solid experience from quote to purchase.
Ez in customer service is phenomenal
Ez in customer service is phenomenal. I received updates and tracking information almost daily. Ez is extremely responsive, reliable and friendly. One of the best customer service experiences that I’ve ever had!
Highly recommended
I bought a 3 person Sauna and everything went very smoothly. There was an issue with one of the touchscreens after setup, and the support to get a new one was great. I’d recommend buying from here for sure.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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